“Placed order back in may but the surveyor didn’t turn up with no explanation but got told by one of the sales guys that he didn’t turn in work and was in bed all day They got another surveyor who turned up 2 hours late no explanation again it was 7pm my daughter was in but he was banging on the doors for half an hour and she got scared told them I wanted to cancel after numerous calls regarding my refund of £400 deposit 6 months waiting now and still no money this is totally unacceptable”
“Despite a few good reviews on google etc , i went ahead with a £ 200 deposit for 3 windows . After money been taken , DO NOT expect any service from them . Rude on the phone and talk over you .
Still waiting for my deposit to be refunded despite emaling their so-called customer care email ( no reply )
Will bring this matter to small claim court .”
“Never really written a review but the experience from this company has been shocking. Please listen to the reviews of the people on here because they are genuine. Placed the order around 4 months ago and went with these guys as they said that they would deliver the door in 7 weeks no problems. I was adamant on this as I needed to move into the property and leave mine. Day of installation and I get a voicemail saying they cannot come as there has been a issue. From then on the excises began. The door opening was the wrong way, havent received the profile etc. This went on for months and not once did they have the courtesy to call me and just kept saying next week we will have the delivery. But every week I had to chase them. Asked for my money back and was disgusted as I would now have to wait for another company to make the door probably another 8 weeks. Explained I am paying two mortgages and its getting very hard to live but they didnt care and said just give it another week we are promised the deivery. I eventually it came and Mark the apparent manager said it will be fitted on 11th october (5 weeks later!) i said if its here surely it should be expedited and they said they will try. Now I have had a call today and when I called back I got told please wait Mark will call you back and Mark himself said he will call back in 5 minutes. Never happend. Finally after speaking to someone in sales I found out the call was about another delay with no date! Fuming I said If there is a delay again I want compensation for the temporary door I have had put in. They point blank refused and said we will give you the money bank. Despite the rudeness, unprofessionalism and the blatant lies I now have to wait for another company to fit a door 5 months on from my order.
Please avoid this company much better companies out there and better proced with more choice. Not worth the lack of professionalism.”
“This place is an absolute joke. Unless you want ENDLESS problems that they show no interest in resolving, go elsewhere.
Firstly, the salesperson that came to my house to quote gave us a price for the wrong windows. The windows were fit and they were the wrong ones. I rang to let them know and I was argued with about price and timing etc. About 6 phone calls later, they finally decided that they would honour the sale and change the windows and doors to what we were expecting to have.
Once they’d fit the right windows and doors, we realised a few issues. They reattached our alarm sensors with black gaffa tape, the back door didn’t lock properly without brute force and one of the windows had measurement stickers on the inside of the glass. This led to yet more days of calling, arranging call backs, not being called back etc until it was eventually rectified.
We also had our porch renovated with new windows, cladding and roof. Including boarding and plastering the interior.
The plastering had to be redone because they boarded and plastered on top of what was already there, leaving a horrible inch of plaster board around the doors, they also plastered over a light switch. Even after the second time, it cracked, streaks everywhere and just a general poor job.
Now, the cladding on the porch is peeling off and bowing, the gutter has detached and water goes everywhere and the roof slats have lifted and moved (still to be rectified).
On top of all of this, now the front door doesn’t lock unless forced and one of the windows have cracked all the way up and the living room window if very flimsy, you can move it easily with your hand (also, still to be rectified).
I get told I’ll be called back all the time and no one ever does. I have to call and call and call for ANYTHING to be done. They really just do not care.
Please save yourself the hassle and go elsewhere, it’s really not worth it.”
“Advice for customers (like myself) - If you have an issues with this company and are finding it difficult to resolve them, seek the finance company. Their complaints system deal with the complaints seriously.”
“Workmen were great. It's the follow up service which is atrocious had a door fitted panel is bent with loads of marks on it. Then recently had a bay window fitted while fitter was here large panel cracked .they keep saying it's the door panel holding up repairs. This is my 91yr mother's house she doesn't need all this stress. Now they say there busy till sept 16th.”
“After a bit of a shaky start got my dors fitted sorry I didn't get the lads name but have to say they worked really hard didn't stop till job was done and a great job they did also would like to thank roody for his excellent customer service”
“Had bi fold doors, windows and a door fitted, the bi fold was wrong, the door will not close properly, and I have sill caps missing, 10 months later I am still waiting for them to fix the faults, they have not turned up for three appointments, and never return calls, terrible customer service.”
“Had patio doors installed on Saturday guys turned up on time very friendly completed the work to a fantastic standard cleaned up after themselves which is always good and they were installed very fast not a bad word to say about this company would highly recommend”
