“This place is an absolute joke. Unless you want ENDLESS problems that they show no interest in resolving, go elsewhere.
Firstly, the salesperson that came to my house to quote gave us a price for the wrong windows. The windows were fit and they were the wrong ones. I rang to let them know and I was argued with about price and timing etc. About 6 phone calls later, they finally decided that they would honour the sale and change the windows and doors to what we were expecting to have.
Once they’d fit the right windows and doors, we realised a few issues. They reattached our alarm sensors with black gaffa tape, the back door didn’t lock properly without brute force and one of the windows had measurement stickers on the inside of the glass. This led to yet more days of calling, arranging call backs, not being called back etc until it was eventually rectified.
We also had our porch renovated with new windows, cladding and roof. Including boarding and plastering the interior.
The plastering had to be redone because they boarded and plastered on top of what was already there, leaving a horrible inch of plaster board around the doors, they also plastered over a light switch. Even after the second time, it cracked, streaks everywhere and just a general poor job.
Now, the cladding on the porch is peeling off and bowing, the gutter has detached and water goes everywhere and the roof slats have lifted and moved (still to be rectified).
On top of all of this, now the front door doesn’t lock unless forced and one of the windows have cracked all the way up and the living room window if very flimsy, you can move it easily with your hand (also, still to be rectified).
I get told I’ll be called back all the time and no one ever does. I have to call and call and call for ANYTHING to be done. They really just do not care.
Please save yourself the hassle and go elsewhere, it’s really not worth it.”
“Advice for customers (like myself) - If you have an issues with this company and are finding it difficult to resolve them, seek the finance company. Their complaints system deal with the complaints seriously.”
“Workmen were great. It's the follow up service which is atrocious had a door fitted panel is bent with loads of marks on it. Then recently had a bay window fitted while fitter was here large panel cracked .they keep saying it's the door panel holding up repairs. This is my 91yr mother's house she doesn't need all this stress. Now they say there busy till sept 16th.”
“After a bit of a shaky start got my dors fitted sorry I didn't get the lads name but have to say they worked really hard didn't stop till job was done and a great job they did also would like to thank roody for his excellent customer service”
“Had bi fold doors, windows and a door fitted, the bi fold was wrong, the door will not close properly, and I have sill caps missing, 10 months later I am still waiting for them to fix the faults, they have not turned up for three appointments, and never return calls, terrible customer service.”
“Had patio doors installed on Saturday guys turned up on time very friendly completed the work to a fantastic standard cleaned up after themselves which is always good and they were installed very fast not a bad word to say about this company would highly recommend”
