“I placed bet no. 77653776497 on under 9.5 throw-ins for Celta Vigo in the first half of the recent match between PAOK and Celta Vigo. However, the bet was settled as lost, even though the total number of throw-ins for Celta Vigo in the first half was 9 according to all available sources. Also I provided an official source published by paokfc that proves the statistics regarding throw ins which I’ve previously provided.
They also provided misinformation and tried to mislead me which is proven by screenshots by saying there was a throw in at minute 45 then they said they counted a canceled throw in at minute 25.
I gathered the video footage of each throw in in the game.
1xbet team claimed that there was an additional throw in at minute 45. Once again I submitted a video recording of the whole minute of 45 proving that there was no an additional throw in. They refused to review the official source saying that they do not need to recheck the official statistics.
The only throw ins were attempted in the match are in the following time:
03:19
06:14
17:28
21:46
26:51
27:19
27:40
36:14
41:34
They are all recorded and documented
According to 1xbet team the throw ins occurred in different time and different total number without providing clarity and timestamp in seconds. They kept procrastinating and terminating the chat without any help. They first asked for a video link for the match replay and then timestamps for each throw in which I provided in seconds and through a video recording and then they asked for an official source which again I did but it was all in vain because I received no explanation nor transparency.
When I left a review they told me to contact them via Email but they do not answer. They will just leave you the contacts info but you will never hear back from them.
The Company has failed to comply with its own dispute resolution procedure as stated in its Terms and Conditions. Despite submitting a formal written complaint within the required timeframe and providing supporting evidence, I have not received a full and detailed response as required under Clause 4. Furthermore, the Company refused to provide the exact timestamp, official data provider, or documented evidence supporting the settlement of my bet. Customer support representatives repeatedly terminated the chat without resolution and declined to provide a case reference number for the alleged escalation to the Risk Department. This lack of transparency and refusal to provide documented justification raises serious concerns regarding fair gaming practices and compliance with licensing obligations.”
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“SCAM ALERT!
Never use this site, they just robbed me
They never accepted my withdraw which is the biggest I made yet, as soon as I made a small win they declined my withdraw and asked me to contact their security team over email. I contacted them they asked me National ID pics, Bank Statements, Selfies.. I was cooperative with them and even after I submitted everything they wouldn't let me withdraw my money and its like a bot was replying with the same message over and over requesting the same freaking selfie lol! It's not that I made a huge amount and also I lost more in the past so they won't just let you make even because I almost made even and I was just starting to have fun.”
“Hi I deposited 49,900 in my 1xbetke account on Friday from Mpesa. Till now it hasn't reflected in my 1xbet account. I have contacted you through livechat, calls and emails to no fruition. It's frustrating that one can wait this long to get response despite having sent all the details of transactions together with my id. This is the worst customer service I have received.”
