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247 Heathrow Airport Transfer Reviews

4.6 Rating 272 Reviews

91 %

of reviewers recommend 247 Heathrow Airport Transfer

Company Reviews

4.6

Based on 272 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

2088860026

Email:

onlinemarketing@247airporttransfer.co.uk

Location:

Lumina Business Centre 32 Lumina Way Lumina Park , Enfield , EN1 1FS
London
EN1 1FS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reasonably straightforward to book online and not much more than train re cost, much easier journey overall thanks to this company. Very professional and clean vehicles, lovely drivers. Four instead of five star rating because I was uncomfortable with the way-over-the-speed-limit of the journey from the Midlands to Heathrow. In hindsight I should have told the driver so. Would recommend.”

Posted 8 years ago

“Good and reliable service! Driver was punctual waiting for us at designated waiting area. Will definitely recommend to my friends going to London to use your company transport service!”

Posted 8 years ago

Dear Lim, Thank you for your kind words of appreciation and for your recommendation. We are always trying to provide reliable and timely services to our customers and are pleased when loyal customers, such as yourself, are happy with the minicab services provided in London. Have a great day! Best regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“Nearly always on time, however when long haul flights arriving early, the driver needs to check arrival times, as they often land around 5am, earlier than scheduled, which means I end up waiting 30 mins. It's becoming repetitive. Please also remember to bring a board with name on it, as there are a lot of drivers waiting outside costa.”

Posted 8 years ago

Dear Kevin, We apologise for the annoyance that this may have caused to you. Our company is actively working to improve service levels and your feedback has proved to be invaluable. I have just checked this with our customer team members and they have assured me that an email was sent to you in regards to the situation reported. Please be kind to check your registered email box . Once again I would like to assure you that we will certainly be taking this on board and we will make every effort to restrain any issue that would restrict the drivers from arriving to a pick up location in a timely manner in the future. For any inquiries, please do not hesitate to contact us, we will happily offer our assistance at anytime. Have a great day! Best regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“Good chap, turned up a bit late”

Posted 8 years ago

Dear Peter, Thank you for your review. We do apologise for the delay of our driver and we will do our best to provide more timely service for your future bookings. We do hope that you had a great time on board of our vehicle. Have a great day! Best regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“Service improving, drivers used to be late. Good improvement”

Posted 8 years ago

Dear Adrian, Thank you for the review sent. We are glad that you have found some improvements made to our services and we are looking forward to provide you with excelent services in the near future. Have a great day! Best regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“We felt the size of the car that came to pick up five adults was quite small. We weren't expecting to have to put someone in one of those drop down seats in the boot beside the luggage. We were all quite tall, so the fit in the back was a tight squeeze. Other than that all was good. Drivers were pleasant, although the level of English in the driver on the way out wasn't great. We had to pick a key up from a local shop before getting to our destination, and he didn't understand what we were trying to say to him. Drivers were punctual and pleasant. Thank you.”

Posted 8 years ago

Dear Roisin, Thank you for your feedback and for the time you took to write your review. We have taken on board your suggestions and we will do our best to provide a better minicab service in the future for you. We apologize for any inconvenience our driver might have caused, he is new to our company and we will address this issue with his supervisor. Regarding the vehicles type, unfortunately the MPV vehicles are usually in the standard size, we recommend using an 8 Seater vehicles in the future, this type of car has more space and it will definitely be more comfortable. We are looking forward to your future bookings. Have a great day! Best regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“My overall review would have been very good but the last time i used the service, d driver left d airport after waiting for 45mins after the pickup time and the controller and driver where requesting an extra 20 pounds on top of the rate to come back and pick me when I called (50mins after pickup) to find out where the driver was. That I find not acceptable for a very good customer like me that has used the service so many times.”

Posted 8 years ago

Dear Stephen, I did investigate the situation with our driver it it seems that there were a few things that were not very clear in the beginning and that is why the things didn't work out exactly the way we were ell expecting. Indeed, this booking was cancelled as a "no show". You have booked this reservation including 25 minutes after landing. The flight landed at 10:25 that time. The pick up was supposed to be made at 10:50. The booking was cancelled later on at 11:50, as the policy for the airport pick ups is that a driver must wait inside one hour after the customer's requested pick up time. Upon your request we can send you an email with the tracking logs for this booking along with the driver's parking ticket. When you have called to ask about the driver it was too late as he was already gone. This is the reason why an extra fee was asked by the controller on duty, so it can cover the driver's expenses. As far as we have understood, you did not agree with these charges and it could not be provided another car. We are extremely sorry for how this situation turned out to be for both sides, specially knowing that you are a regular customer. Hope this clarifies what happened. Despite all the situations occurred during this transfer we are willing to maintain the good collaboration established with you over the time and we hope that this incidents will not affect our collaboration. We are looking forward for the jobs to come and we will do our best to keep your satisfaction at the highest level. Have great day! Best regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“Hi Did hesitate between Good and Very Good. Have always been satisfied by the quality of the service (drivers punctual and very polite, clean cars ...), often travelled with you and would recommend you to my friends. Only one issue encountered so far when you changed quite lately the driver without letting me know while my plane was late (no way to join the real driver, as I did not have his mobile, who was waiting on the parking for us instead of at the agreed meeting point). Cheers Eric”

Posted 8 years ago

Dear Eric, Thank you for the review sent and for the feedback provided. We have taken your reply on board and informed the driver's supervisor. We are sure that this will help us improve our services in the future. Have a great day! Best regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“Driver was very nice even though I had to wait for him for about 10 minutes. I recommend the service.”

Posted 8 years ago

Dear Gabriella, Thank you for the review provided and for the recommendation. We apologize for the inconvenience created by the delay and we will do our best to provide you in the future with more timely services. Have a lovely day! Kind regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“We arrived at LHR 45 min early and called 247 to see if perhaps we could be picked up earlier (since they track flights) but the driver picked us up at the originally planned time, which was fine. The driver was courteous but we were disappointed when we found out he wasn't aware that we made arrangements in the booking to spend some time at Leeds Castle on the way to our hotel in Canterbury. Had I not mentioned it to him, we probably would have missed it. He didn't have the postal code even though I included it when I made the reservation (though the address didn't show up on the printed confirmation--maybe a glitch in their system). I confirmed in an email a few weeks earlier that a stop at Leeds Castle was okay to do for an hourly charge. It took a while for him to figure out how to get there as he was unfamiliar with the area. On top of that, he hardly spoke or understood any English. We were rather discouraged as this all took extra time. Then once we were on our way everything went better. We got to Leeds Castle and he waited there for us for two hours. Then when we arrived in Canterbury he stopped at an ATM so I could get cash for the transfer. He was a good driver and everything turned out fine after a little rocky start. We also used 247 for our transfer from Dover to Windsor. That driver spoke good English so we were able to communicate and have a nice chat with him along the way. He was also courteous and friendly. A negative thing about the transfer was that when he arrived at the cruise terminal he waited in his car for a while before getting out to look for us. He said he wasn't sure if the ship disembarked because there were hardly any people out there but he must not have realized it was a small ship (684 passengers) and they have staggered disembarkation so there would not have been a lot of people out there. It really would have been nice to come out of the terminal to see someone standing there with my name on a sign rather than having to walk back & forth, asking the terminal workers if they've seen someone from our transfer company. One other thing that bothered me was that the drive through the beautiful English countryside of Kent would have been so much more pleasant without hearing the awful techno music playing on the radio. I really thought he should have asked if we were okay with the music. I didn't say anything because I thought it probably helped him get through all the driving he does. He did let us know that he could make a stop for us if we needed one (i.e. bathroom break), so that was nice. This company did have some of the lowest quotes for transfers and they will get you from point A to point B but there might be some glitches along the way. It seems that their drivers might not have a wide range of experiences. I do recommend them but just be a little flexible.”

Posted 8 years ago

Dear Kathleen, We would like to thank you for your e-mail and taking time to provide us your feedback. It is really important to know your opinion, because in this way we can improve our services in the months to come. We have checked our records in regards to the journeys had with us. Concerning the first reservation, indeed, there was no postcode given so probably this is the reason why the driver was confused as well. We provide services in London and the area where he had dropped you off was unknown to him, indeed, as we have few jobs towards that side of the country. They always rely on the navigation system and the postcode is very important to be given. We have forwarded your feedback as well to him and to our drivers supervisor so he can address these matters with both of them. We always train them to be courteous, on time and friendly with our customers and we are very disappointed when they do not deliver the services we expected in the end from their side. We are happy that everything went well overall and we assure you that this will be definitely taken on board. We once again thank you for your opinion and we hope we will have the chance to serve you again in the future, so you can see that we do provide reliable services. Please do not hesitate to contact us if you have any questions or if there is anything we can assist with. Your assistance and patience in this particular matter have been much appreciated. Have a nice day ahead ! Kind regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“I was happy with my driver this time. I am a client since September 2013, but unfortunately the previous 2 rides have not been very good. But thanks to the professional behaviour of the driver I decided I will keep the account open.”

Posted 8 years ago

Dear Andrea, Thank you for the time took to write us your feedback. We sincerely apologise for the inconvenience created by our team. Our supervisor has been informed about this situation and you can rest assured that every measure will be taken to prevent future issues with your bookings. We are looking forward to provide you with professional minicab services in the near future. For any issues regarding our services please do not hesitate to contact us. Have a great day! Best regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“We did not have a contact phone number or a phone that works in UK when we arrived at Heathrow airport. It took us a while to make sure that the driver was not around. But when we finally made contact, we met the driver in no time. We were transported to our flat. He was helpful and courteous. Again, I also give credit to the customer support who were very responsive. Becky”

Posted 8 years ago

Dear Rebecca, Thank you for the time you took to write us your feedback. We do apologise for the inconvenience created by this situation, we assure you that we are doing our best to improve this in the future. We are glad that you found our staff professional. We look forward to your future bookings. Have a lovely day! Kind regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“Hi, I would have put very good if I was able to book using either your web-site or your app. Unfortunately, both seem to be half finished, so I waste a lot of time sending emails for booking and doing bank transfers for payments. When are you going to get them fixed?”

Posted 8 years ago

Dear Katherine, We thank you for the time you took to write your feedback. We are sorry for any inconvenience our booking system has caused, it is a new platform and we are working hard to make all the improvements necessary in order for you to have a positive experience online. We hope to have a resolution for this issue soon. Your patience in this matter is much appreciated. Please do not hesitate to contact us on the matter and let our staff know about any issues or inquiries. Have a lovely day! Kind regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“Friendly and very efficient.”

Posted 8 years ago

Dear Annette, Thank you for your five star review. We are always looking for ways to improve our service and your feedback is much appreciated. Have a lovely day! Kind regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“Email confirmation of driver details and pick up received at time of arrival only. Booking form has a bit of error where numbers of passengers cannot be filled in and therefore you book a saloon car it is assumed 4 passengers”

Posted 8 years ago

Dear Angelina, Thank you for taking the time to offer your feedback. It will definitely help us improve our minicab services. Looking forward to your future bookings. Have a lovely day! Kind regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“Driver was kind. Careful.”

Posted 8 years ago

Dear Mrs. Dinithi, Thank you for your kind words. We will pass this feedback to our driver and we are sure that he will appreciate it. Have a lovely day! Kind regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“Use them since years 5/6 times every year. Always reliable and on time, easy to access website for booking (where I can see the history of my travels), attentive customer care and good cars. Very often got in a bigger car then the one booked. Only issue is at Heathrow pick-up where they do not have a parking company subscription so cars are sometimes delayed as drivers need to pay waiting there for themselves.”

Posted 9 years ago

Dear Matteo, Thank you for your review. We realy appreciate your feedback and rest assured that the information provided will be used to improve our minicab services. Have a great day! Best regards, The 247 Heathrow Airport Transfer Team

Posted 9 years ago

“It was very nice to have a fixed fare confirmed at the time of booking; no more worrying of the fare meter ticking up while being stuck in the traffic jam like in a black cab, nor worrying to be confronted by a demand for the unseen extra if I used a usual minicab.”

Posted 9 years ago

Dear Yumi, Thank you for your review. We are glad that you find our rates affordable. We are looking forward to your future bookings. Have a great day! Best regards, The 247 Heathrow Airport Transfer Team

Posted 9 years ago

“I tried the company Service twice , its always on time , clean cars , very good drivers , and the price is good”

Posted 9 years ago

Dear Abdulrahman, Thank you for your review. We hope to always provide you with great minicab services. Looking forward to your future bookings. Have a great day! Best regards, The 247 Heathrow Airport Transfer Team

Posted 9 years ago

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247 Heathrow Airport Transfer is rated 4.6 based on 272 reviews