“I ordered from 420 because they were one of the few places with US shipping that had some Ace Seeds varieties in stock. While I was there, I got some other strains too. I spent about $120 total.
The website states without qualifications that US orders are shipped from an office in New York, so that is what I was expecting. On the Ace Seeds only, when I added them to the cart, they said that these will take longer because they have to ship from the UK. I thought that meant that they were shipping from the UK to New York, then to me. It didn't!
What actually happened is that my entire order was shipped directly to me from the UK, both the Ace strains and the others. They were ALL removed from the breeders' packs, the only guarantee of quality, and placed in clear ziplock pouches with the strain names written in marker, then put inside an unrelated item. They call this "stealth" shipping, and it is to get the item through customs. I did not want any of that nonsense and would never have ordered if I knew it wasn't going to be above board like a normal seed order.
Also, even if they were going to ship the Ace seeds from the UK, why did the ENTIRE order have to be removed from the breeders' packs and shipped from there too? Why couldn't they have shipped the rest of it from New York as advertised, in the original packaging? That would have upped this to 3 stars probably.
All in all, I spent $120 on a bunch of mystery beans that may or may not be what I thought I was buying. I am highly dissatisfied with this experience.”
Hi Evan,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
We understand why this was frustrating. While we do have a US fulfilment centre, only selected breeders are stocked there. On our website's Breeders page, we list which breeders are shipped from our New York office (typically 1–5 days) and which are shipped from our UK office (typically 7–14 days). As your order included Ace Seeds, which are fulfilled from the UK, the entire order was dispatched together from our UK facility, as we're unable to split orders into multiple shipments.
All of our seeds are supplied to us in their original breeder packs. For international shipments from our UK facility, the breeder packs are carefully opened and the seeds are repackaged using our stealth shipping process to help maximise the chances of successful delivery through customs. We appreciate that this may not be everyone's preferred option, but it is done solely to improve delivery success for our international customers.
We genuinely appreciate your feedback and understand your disappointment. We'll certainly take your comments on board as we continue looking at ways to make our fulfilment and shipping information even clearer for future customers.
Best Regards,
420-Seeds
Hello Lawrence,
We're sorry to hear about this. We've tried to contact you by email but haven't yet received a response. To resolve this as quickly as possible, we're happy to send the 4 missing seeds free of charge. Our customer support team has emailed you to confirm this and will arrange the replacement as soon as we hear back from you. We appreciate your patience and look forward to putting this right.
Best Regards,
420-Seeds
“5 of the seeds were never sent and their customer service rep started conversation about it but when I told him to send what was left out of the order he just ignored me and I got ripped off.”
Hello Scott,
Thanks for your review and I am very sorry to hear that you had an issue with your order. Our team have reached out to you in regards to this. If you could kindly respond to the email sent to you, that would be great.
Kind regards,
420 Seeds
