5 Star China Travel Reviews

Name: 5 Star China Travel
Address: Suite 635, Linen Hall, 168 Regent Street,London W1B 5TG, London
Rating: 4.88

4.9 Rating 477 Reviews

97 %

of reviewers recommend 5 Star China Travel

Company Reviews

Questions

Metrics

4.9

Based on 477 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email

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Phone:

02075800554

Location:

Suite 635, Linen Hall, 168 Regent Street,London W1B 5TG
London
W1B 5TG

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5 Star China Travel 5 star review on 12th February 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Acceptable”

Helpful Report

Posted 6 years ago

“we were waiting quite a time for the visas applications to arrive and it seemed a little strange that they arrived at the same time as one was sent 7 days before the second one .”

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Posted 6 years ago

“they were able to recommend a group visa (group of 4) which halved the cost.”

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Posted 6 years ago

“They did what they needed to do but failed to return documents in a timely manner”

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Posted 6 years ago

Apologise for delay. We did legalisation on time and took one day longer then usual schedule to arrange UPS to send document back to abroad. This is caused by the query to UPS on courier fee amount they charging; We will try to improve on this in the future.

Posted 6 years ago

“Problems here sand there but generally good. Guides provided were help full. We had difficulty contacting the actual organisers: there were a lot of misunderstandings which were solved but at a cost of time. Generally enjoyed our holidays in china. Guide received us and were efficient.”

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Posted 6 years ago

“Very welcoming & supportive”

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Posted 6 years ago

“Visa arrived now, just 1.1/2 working days before we leave for China. Stress levels so high. Our contact person had left the company but no one had taken on the client. Visa was due to arrive 10 days before. I emailed 10 days before and 9 days before and phoned 8 days before. Finally the visa was organised but not mailed out until yesterday 5 days before. I'm relieved that it has arrived finally, as promised but would urge anyone applying through 5starchina to chase at least 3 weeks before in order to avoid such stress.”

Helpful Report

Posted 6 years ago

Sorry for the stress. Visa application were submitted to visa office long ago and was on schedule. Due to change of staff, communication was not as good for few days to update with customer, also the visa office 10 thousand pounds worth printer has broken down on the day visa should be printed, hence the visa delivery crossed over the weekend and get very close to departure date. Wish you a nice holiday.

Posted 6 years ago

“They worked hard last minute to get everything ready. Not very helpful on the phone before I got there, kept referring to a website when I wanted to confirm that I had everything. I have before experienced being referred to a website then still being sent home for other documents than the ones listed. I wasn't happy with the fact that I could't get fast track service as I would in Denmark, and that the fees are much higher here than if I apply in my home country. Also, I was only given single-entry one month visa, when I would usually get one month per default. It confused me that the office was moved during the process.”

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Posted 7 years ago

“Very good service”

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Posted 7 years ago

5 Star China Travel is rated 4.9 based on 477 reviews