“6pm.com advertised a shoe. I ordered it, nad paid for it. They gave a delivery date. When the delivery date came and went with no shoe, i called the customer service line. I was told that they couldn't access my account and I should chat instead. So, I went to chat. In the chat, I was told that they "couldn't find" the shoe. But, the site said it was "still processing" the order. I demanded for a supervisor. While I was online with the supervisor, SHE cancelled my order. They have VERY BAD BUSINESS PRACTICES, with false advertising, and bait and switch.”
“Ran big. Arch was so high and stiff it was PAINFUL. 13 dollars out of my pocket to send back. 13 dollars for NOTHING. NEVER AGAIN. I will spread the news.”
“I am writing to express my dissatisfaction with the recent experience I had with 6pm I placed an order for a jacket that I was very excited about for my child. However, the order was never delivered. Upon attempting to log into my account, I discovered that it was blocked.
I emailed your customer service but received no response. When I called your support team, I was informed that my account was blocked without explanation, because I was new customer. Prior to placing this order I researched the company saw it was connected to amazon. I was further told that my order had been canceled, the item was no longer available, and my account was subsequently unblocked. This experience has left me frustrated and disappointed. As a government employee, I take reliability and customer service seriously, and I believe others should be aware of such practices. I will be submitting this matter to the Better Business Bureau for review.”
