“The products are what I expect when I order them and ordering is easy peasy. Delivery is always prompt. And even when Aus Post has mucked up, F&F sort the issue out with a minimum of fuss.”
“A large range of high quality products that meet the standards of eco-minded people everywhere. Other online eco-stores can't compete with the range of products available here.”
“I have enjoyed shopping via Fauna and Flore fpr many years, there have been several change overs in that time .
The online site is easy to navigate, deliveries are prompt.
My only complaint is they don't stock some items that were my favorites anymore, and the sales arn't what they use to be.”
“I have been shopping at Flora & Fauna for years and can't falter them.
I have also discovered many new products via the seasonal boxes( excellent value) and still use a lot of the products.
Excellent quality and service( including the lovely personalised notes in the box).
Love F& F.”
“Hi team,
The Inika mascara I received is dry and clumpy. In fact I am thinking to send it back to you for assessment as i think it must be old stock, otherwise why would anyone buy this product? Sorry but it is pretty much useless and I am very disappointed as it is supposed to be a premium product.”
Hi Lyndell, thanks so much for taking the time to share your review. It’s important to us that you receive your products in perfect condition so we’re very sorry to hear the mascara is dry and clumpy. Our team has reached out to you by email to provide further support. Your F&F team
“I love your products. Delivery and service was excelllent. Would highly recommend your business. I also love that you get points every time you buy. Thank you”
“As a long standing customer of F&F I have been very happy with the service and range of products. During their period of shut-down ( was it during lockdown?) I felt bereft! Their commitment to reducing waste, reduction of excessive packaging and sustainability is what attracted me initially to them after recommendations from likeminded friends, and the personal written messages from packers continue to raise a smile from this single elderly pensioner. Thank you all !”
Thank you so much for your kind feedback Sammii. We're delighted to hear you enjoy our eco-friendly and kind product range, and our minimum waste packaging. We look forward to sending you your next order of F&F goodies! Your F&F team
“The products that Flora & Fauna offer are not only ethical but also highly effective to fulfill any purpose.
Thank you for offering such a great range of products!”
Dear Helen, thank you so much for your lovely review. We are so happy that our products fit your needs, and would love to hear which of our eco-friendly solutions you enjoy most! Thank you for your support! Your F&F team
Thank you so much for your lovely words Sascha. We're so happy we've been able to support you and that you enjoy our products and service. We can't wait to hear from you again. Your F&F team
“Love the concept of the site but have found there is less variety than there used to be. Hoping this improves with time. I also find scrolling through the items the “add to cart” is button very sensitive and I have to continually remove things from my cart that were added accidentally. It’s quite frustrating and I just give up altogether sometimes. However I do try to support vegan businesses so i will persevere.”
Thank you for your review Sandra, we really appreciate your feedback! We're sorry to hear the 'add-to-cart' button has been working overtime for you. It sounds very frustrating and we appreciate your sticking with us and supporting our mission of being kinder to people, animals and the planet. Our team has been working hard on improving this for our customers, but we have a way further to go to make it even better. We're also still working on getting more Kind and Vegan brands to join our range each week. You can check our 'New to store' collection to find out what new and exciting products are coming up. Thank you for your support Sandra! Your F&F team
“I love having this as my one-stop-shop for all things eco-friendly in my home! F&F also have a great rewards program and I love the sales and beauty boxes. They support so many amazing Australian brands, and delivery times are quick and communicated so well.”
Hi Emma. Thank you so much for your kind words, we're delighted to hear that you're enjoying our service and our range of eco-friendly, ethical and kind products. We're so appreciative of your support, and would love to hear more about your favorite eco-friendly F&F products. Your F&F team
“My favourite eco friendly online health store. Perfect range of products, delivery is always on time, customer service is friendly & the messages with each order are the best!”
