Allsole Reviews

Name: Allsole
Address: Allsole Customer Service Department Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.59

1.6 Rating 27 Reviews

15 %

of reviewers recommend Allsole

1.6

Based on 27 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

About Allsole:

Allsole offer designer shoes online for men, women & kids. Great selection of styles and brands such as Vans, Hunter & Moda In Pelle is available. Allsole works with the highly skilled shoemakers so you can always be sure that our collections carry the latest trends from the most in-demand brands including Hunter, UGG and Barbour.

Visit Website

Phone:

0844 453 3213

Email:

customer.relations@allsole.com

Location:

Allsole Customer Service Department Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Allsole 1 star review on 7th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy from them. Their customer service is a disgrace. I had to return a pair of shoes and still no refund 1 months later. They don't provide a prepaid postage label for returns, or at least a paid label. You have to organize it yourself, which is extremely expensive if you live out of Europe. I had to pay $70 AUD to return from Australia to Poland WTF!!! They will not issue you with a refund, and if you email/message them they keep repeating the same nonsense that the shoes haven't arrived, when the tracking number clearly shows that the parcel is there. Then they'll ask you for the tracking details, and once you provide those details, they'll ignore them and ask you again. I've literally provided the details 6 times without success. I keep getting the same reply, "Please provide the tracking details". I think they purposely try to make you crazy so they don't have to provide a refund. SERIOUSLY STAY AWAY!!!!!!!”

Helpful Report

Posted 1 year ago

“The worst customer service and returns system - I have started a return and it’s been almost 2 weeks and I still cannot return the item! It’s really really shocking! You cannot call them, you can only send a message and it takes ages for them to reply to you and they make it as hard as possible to return an item. It’s extremely shocking, DO NOT USE THEM, IT’S A SCAM!!!”

Helpful Report

Posted 4 months ago

“Worst customer support ever. They don't allow to do a return, they don't answer to customer message. Bunch of scammers.”

Helpful Report

Posted 5 months ago

“This company are a JOKE. I sent back a pair of shoes after having them on my feet for 5 minutes at the most - they were sent back to them via courier the day after I received them. They waited for 2 weeks to tell me they were unfit to be accepted to be returned and wont refund my money. I have been in correspondence with them and have asked for photographs of the shoes as they were received as I want to know what the issue is (to note they kindly sent them back to me - 2 weeks after I sent them back) for the last 7 days and they have not sent these to me. Given that I have the perfectly good shoes back with me as they kindly sent them back! I am intrigued to see what the issue is! DO NOT PURCHASE FROM THIS COMPANY! Thank God I brought them on my credit card as I can now get them to claw back the money (£120 so not a small amount) Totally rubbish service from start to finish and as for the customer service, they cant even read the thread of an email correspondence so don't bother trying to get anything done via them!”

Helpful Report

Posted 10 months ago

“I ordered some UK 10 Ugg boots at the end of August and a US10 was sent. I was then told to send them back for a full refund . I sent them back then 2 weeks later another paid if US10 boots have been delivered . You can’t call them as their lines are always unavailable. The app messages function doesn’t show you the replies . I have been told it needs to goto a specialist team WHY! Customer service is not helpful at all . It’s now mid-October and I don’t have a refund or the correctly sized boots . Avoid at all costs .”

Helpful Report

Posted 1 year ago

“I bought shoes and the parcel went missing . After over a month trying to get to the bottom of this they reply is we have to wait for other team to get back to us . So probably I will be left with no shoes and no money . Won’t buy again Thank”

Helpful Report

Posted 2 years ago

“Very bad experience. CAN'T CHANGE OR CANCEL after placing a pair of shoe and found it was wrong size just 2 hours time. Allsole said can ask for return and refund after you received. It took 20days to arrive Singapore.I took the ORIGINAL packing to Post office to check to shipping fee(£42+/-) & emailed & notified them. Message return to me, they only willing to bear 15% shipping fee. After few negotiations, they are NOT going to bear any shpg fee. I sincerely hope all buyers from all places not to let them cheat. Lastly to highlight, the product was MADE IN INDIA.”

Helpful Report

Posted 3 years ago

“I bought a pair of shoes, which has never arrived. Firstly, I haven’t received a tracking number for the delivery; secondly, I had to go through a lot of paperwork in order to get my refund (which I still haven’t received!). It was my first and last experience with Allsole. I hope you will see my feedback before you order from Allsole and save yourself a lot of time!”

Helpful Report

Posted 4 years ago

Allsole is rated 1.6 based on 27 reviews