BrandAlley Reviews

Name: BrandAlley
Address: 3 Thomas More Square, London
Rating: 2.11

2.1 Rating 136 Reviews

24 %

of reviewers recommend BrandAlley

2.1

Based on 136 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

About BrandAlley:

BrandAlley.co.ukis the UK's leading private-sales site with a unique offering across fashion, beauty, homeware and lifestyle for women, men and children. There are 5-6 sales which launch daily with up to 70% off a mix of over 1,500 renowned designer and h?

Phone:

0203 060 1651

Location:

3 Thomas More Square
London
E98 1XY

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BrandAlley 2 star review on 17th December 2024

Andreea

BrandAlley 1 star review on 24th July 2021

Steven Dsouza

BrandAlley 1 star review on 11th December 2020

Gary

Anonymous

Anonymous // 01/01/2019

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“I purchased dot garden double duvet cover set the pillow case seems are all burst and they have not even been used yet I would not buy from them again as I’m now going to have sit down and sew all the seem before I can put the it on the bed 😡”

Helpful Report

Posted 5 years ago

“The absolute worst customer experience I’ve ever had period. Brought a couple of pairs of trainers online one of which was for my partners birthday. Paid for next day express delivery which I did to coincided with my day off from work. Order was made successfully and money deducted out of my account, including the express delivery fee. I sat in the next day constantly checking my email and looking out the window for a delivery vehicle. I got to 17:00 and no delivery so made a call to customer services. They returned my express delivery charge and said that my order wouldn’t be out as promised but said it would be out the following day. Yeah you guessed it. No despatch email yet again which means they haven’t sent the items again. After several calls to customer services which I was basically passed around and held on hold, I was told a manager would be calling me back within the hour. Yeah you guessed it again.....no call !!!!!! I just got sick of the whole entire experience and just cancelled my order. Absolutely the worst experience I’ve had shopping online. Will never use again. Had to ask the woman from the company of it was a genuine company as I felt like it was some sort of scam company. She said they were a genuine company. My advice is to stick to the bigger retailers. Avoid this company like the plague. Will save you a lot of heartache & stress in the long run. If only they sent out what you buy as quickly as they send out their marketing emails !!!!!!! Something isn’t right somewhere. Reminds me of The Wolf Of Wall Street........a cutting edge technology company out of the mid west.......in reality it’s a very small company in someone’s garden shed. That’s very much the feel I got. Great online presence and that’s all. Blamed everyone and everything from COVID right through to Santa’s elves. AVOID AVOID AVOID !!!!!!”

Helpful Report

Posted 5 years ago

“Been shopping with them for a number of years, recent experiences have made me stop using them due to the complete lack of customer care, inaccurate communication and faulty items! 1) places an order in July for some sophie conran mugs and bowl, has been showing status as “delayed” ever since. With no communication until I chased it up in Nov only to be told they basically had no idea and would refund it. The very same items then became available for express delivery in current sales!! 2) hubby bought me a necklace and it broke the very next day (through no fault of wearing). Informed them with pic immediately, 9 days on, two emails later, still no respond. They were quite happy to sit on customer funds for goods they had no intention on shipping out until customer chased; necklace costs best part of £100 which was faulty now sits in my drawer. Not sure about you, anyone offers this level of service and product, it’s a firm avoid!”

Helpful Report

Posted 5 years ago

“I ordered two silk pillowcases on the 23rd of Nov. And apparently it was shipped on the 27th. The tracking on Royal Mail has been stagnant since then. I have been in touch with them on numerous occasions and reassured that my parcel was with Royal Mail not to worry, apparently Royal Mail was experiencing problems with their tracking system (which I have the email stating this) then I receive an email yesterday Sunday the 6th December stating that they apologise however the parcel has gone missing between their warehouse and getting to Royal Mail. Thus I was blatantly lied to!!! I feel that is appealing to be lied to!!! The items I ordered are not in stock anymore (they were 2 days ago) and I am to expect a refund!!!! Let’s see because from what I can see from other reviews this is an issue as well! Disgusting!”

Helpful Report

Posted 5 years ago

“Items missing and cancelled, they don't give full refund, and now worse, no refund at all... I have been chasing customer service for two weeks to get a refund for an item that wasn't delivered, but they apparently don't believe me!”

Helpful Report

Posted 5 years ago

“On several occasions, items were cancelled and missing and I didn't even get a full refund. Worse, an item wasn't delivered at all, and I have been waiting for a refund for two weeks and I am not getting any answer from customer service. Clearly this is not a legit website and they are stealing from people.”

Helpful Report

Posted 5 years ago

“I had to remind them to dispatch the items, but once I received them, I was very happy. The Ted Baker coat is just amazing and it was half price. I am super happy.”

Helpful Report

Posted 5 years ago

“Thanks for the reviews....I nearly clicked the button to buy a cashmere jumper...then I read the reviews....I won't be using this company!!!”

Helpful Report

Posted 5 years ago

“Would give 0 stars if possible. Two out of the three items were never received. The welcome £10 discount was not taken off of the refund. Was told this was because the other item purchased was not over the £50 to qualify for the offer. This is completely misleading when I never received the two other items, which were still showing ‘in stock’ on the website. Avoid purchasing from this company!”

Helpful Report

Posted 5 years ago

“I ordered some Belgian Chocolates this week for a present. They looked amazing which is why I ordered them . They came in a thin plastic bag. I was shocked at this as we all know that chocolates to be at least in a box with lots of protection. Luckily I checked the contents as I had a feeling that they would be damaged which I found to be the case. The chocolates were all over the place in the box box and damaged and chocolate bits all over the box, like most manufacturers they should have been protected both inside and outside. How awful if I hadn’t checked them and given them to a friend. If you order these please take my advice and check he contents before you give them to somebody. I felt it was disgusting and lacking in common sense in the way they were not protected, as we all know how parcels get flung about during transport. I have had success in the past with this company.”

Helpful Report

Posted 5 years ago

“Recent purchase of a Rainbow Golf Brolly. More of a large brolly as the brolly had a turned handle and very flimsy spokes and not at all suitable for anything other than showers and definitely not suitable on a golf course. RRP most certainly wrong as it’s certainly overpriced.”

Helpful Report

Posted 5 years ago

“I ordered a mattress. It said single but they later changed it to small single. And that was the problem! it's a small single and thus too small for my son's bed. All well when I first contacted costumer service over a month ago!!!! I have just been told that the retail doesn't want to take it back because I open it!!! So costumers have no right to return??? There was no mention of that!!!! I am now stuck with a mattress I don't need and will of course not be refund. I am looking to make an official claim. They need to be responsible for selling the products!! Not buying from them again!”

Helpful Report

Posted 5 years ago

“I have ordered some clothing in the past, but looking at your offers from top retailers recently I have noticed just how old a lot of the stock is. I have recognised some items that I have bought 1-2 years ago. A lot of the beauty stock is also from old launches rather than recent products. I get why retailers want to off load old stock, but it doesn't make the goods such a bargain.”

Helpful Report

Posted 5 years ago

“Just about to buy my annual Moleskine diary when I saw the £5 postage you added at the end. Out of curiosity I weighed mine for 1st class postage and it was under £2. What a huge mark up you are making. Please can you review this.”

Helpful Report

Posted 5 years ago

“I was just about to order my regular Moleskin Diary. Good price (I thought) and then saw the postage of over £5 you added on at the end. Out of curiosity I weighed my current diary for 1st class postage and it cost under £2. It's actually now cheaper to buy the diary locally. Please can you review your postage costs. I have bought clothes on your site but am now noticing more and more old stock.... some very old stock!”

Helpful Report

Posted 5 years ago

“I thought Brand Alley was a good find but almost everything I have ordered has been faulty. Candle with offset wick so it wont burn evenly, body lotion and bath gel, pumps dont work, 3 wick candle that just burnt down in 3 small tunnels. Crystal earrings sent back broken on arrival and really cheap looking.items take an age to arrive and the quality is just not there, no more purchases for me.”

Helpful Report

Posted 5 years ago

“Not impressed sent me the wrong size trainers. I got a refund on my postage but I would also need to pay for a return so I sold the m on ebay. Also I bought earring which said they were rose gold. When I received them I found out the were rose gold plated.”

Helpful Report

Posted 5 years ago

“Only after I received a damaged product did I see the numerous reviews on here about how Brandalley products are often seconds and fakes. I Ordered curtains by Laurence Llewellyn Bowen. Brandalley said they had originally been £80+ but after I had ordered, I saw them for £25 (the Brandalley price I paid) on other sites, including full-priced curtain retailers. When they arrived they immediately did not look like £80+ curtains (shoddily-made) and they had flaws (an ink mark and damage to the nap of the velvet in many places. I kept them for use on a less-visible window as it annoyed me to have to pay postage on returns after I'd already paid the original postage to receive them when the other companies who had them would have posted them for free. My first experience with Brandalley and I won't be back.”

Helpful Report

Posted 5 years ago

“stay well clear scammers, sent me wrong size shirt wouldnt exchange it as requsted, charged me for returning item,custtomer service terrible,they use american size chart, but didnt find this out until item arrived,save time and money,and shop elsewhere”

Helpful Report

Posted 5 years ago

“We have purchased several items from brandalley now. We are happy with the prices and the variety of products. However, it’s taken us a while to cotton on to the fact that every item they send seems to be a “second” or a manufacturers reject. Everything we have received from them (clothing or home wear) has a very small defect. Sometimes not noticeable straight away but definitely there. I don’t think this is an issue for certain products like homeware items (I have 4 products for the home purchased from brand alley, all with a small fault that aren’t too noticeable and don’t affect use). However, please be very very careful when buying clothing or shoes. The small fault you may not notice straight away will mean the products do not last as long as you’d expect (my husband has had to throw away 3 x polo shirts which were only a few months old and I have had to chuck away some trainers). For some people this may not be an issue, however please remember that if a reputable company can sell genuine items a lot cheaper then other companies there must be a reason for this. We will probably still buy from brand alley for homeware items but NEVER again for clothing or footwear.”

Helpful Report

Posted 5 years ago

BrandAlley is rated 2.1 based on 136 reviews