“Purchased a Ralph Lauren Tech Fleece Zip Hooded Sweatshirt and the Ralph Lauren Tech Fleece Slim Jog Pant both in black. My son did not see the items were of two different shades of black so we returned the item after emailing them on two separate occasions without a response. They would not refund on the items as the labels had been removed even though never worn. I am now out of pocket £198.45 with a tracksuit my son will not wear which clearly choice could see was two different shades of black. DONT USE THEM ONLINE AS YOU DO NOT KNOW WHAT YOU ARE GETTING>”
“Ordered online 10/6/22 paid £19.99 for 4 busy board books saying shipped then further down saying out of stock we got your order, so which is it out of stock or shipped ? Want my money refunded , can I'll afford to lose £19.99 , I'm a pensioner !”
“Ordered and paid for online. After delivery date had passed was advised that the item was out of stock and received a refund yet they are still advertising the product online”
“I just came back from blue water in Kent . I had purchased a pair of joggers and was specifically told
That I have a 28 day refund / exchange policy on items . On paying for the item I noticed the lady stamping it with an ink marker ‘ refund policy explained’
On reading the receipt it says specifically exchange only .
This is awful . Deceitfully undermining trust of the customer . I was bare face lied to. I was going to buy a durnham Canada goose jacket but now I won’t be at all .
Absolutely dispicable way of treating people
.”
“Awful customer service. A relative bought me a clutch bag for me for Christmas (bought on 17th december) and was obviously given to me on 25th. I decided I wanted to exchange the bag for something else on their website but due to my partner having covid 19, I had to isolate and was unable to return the bag to them until after 4th January which apparently was the last day they would accept a return. Emailed them explaining the situation expecting them to make an exception considering the circumstances yet they point blank refused. Absolutely ridiculous returns policy hardly giving me any time to return with the Christmas closures even if I didnt have to self isolate. AVOID!!”
“Very rude and ignorant staff, can't quite understand the attitude shown, i mean its a retail store?
Why are shop workers so rude?
They lack basic decency and its sad to see a store which sells luxury brands with such an attitude.
oh well.”
