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Envirofone Reviews

1.1 Rating 85 Reviews

4 %

of reviewers recommend Envirofone

Company Reviews

1.1

Based on 85 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Read Envirofone Reviews

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Phone:

01625665791

Email:

enquiries@envirofone.com

Location:

Guildford House, Heather Close, Lyme Green Business Park, Macclesfield, Cheshire United Kingdom
Macclesfield
SK11 0LR

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Envirofone 1 star review on 10th September 2022

Envirofone 1 star review on 15th August 2022

Envirofone 1 star review on 24th May 2022

Envirofone 1 star review on 10th November 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Con artists. Sent in my iPad after being quoted £200 to be told the screen is faulty and offered £50, iPad has barely been used!! Took into Apple to get someone to check it out for me and was told it was in good condition and no faults. Avoid as clearly trying to mug people off!!”

Posted 1 year ago

“Absolute scammers, , quoted £300 & £130 for 2 phones, then they offer £75 & £26, saying screen smashed and faults, returned phones and sold them for almost original quote, if I could rate them a zero out of five I would , definitely wouldn’t recommend envirofone!!!”

Envirofone 1 star review on 15th August 2022

Posted 1 year ago

“Another " cracked screen" trick yet again. Phone returned dirty, screen in purfect condition....phone working spot on too. Nice try...no one rips me off”

Posted 1 year ago

“Got offer of 160 for a samsung sent it off a day later get offer for 40. Said there was a fault with screen as if a pressure had been applied to it which is nonsense as phone had been used and worked fine for 3 years with no issues so requested they send it back.”

Envirofone 1 star review on 24th May 2022

Posted 1 year ago

“Offered £235 for a Samsung S20 which has had a screen protector and hard case on since day one. Envirofone quickly sent packing (flimsy and inadequate) so I wrapped in a hard box and sent special delivery. Email revised offer was £58.75 due to "screen fault". No chance. I'd rather give it away than accept that paltry offer. Having read these reviews, I call scam.”

Posted 2 years ago

“They say they'll give you a good price for a unlocked phone, and will take a one with a cracked screen I was quoted a hundred and 30 for my Samsung Galaxy S9 Yes a cracked screen but unlocked any network and works just fine in very good cosmetic condition then got a email saying they would give me a ridiculous £25 for it they are a absolute joke and nothing more than Rip of merchants I say avoid at all costs they'll just try and rip you off I'd prefer to give it away for the price they offered will sell on eBay I've learned a lesson.”

Posted 2 years ago

“Was offered £95 for my phone. Packaging sent quickly. Sent phone to get an email saying they were going to only give me 4.95 as the phone was cracked. The phone was in perfect condition and I used bubble wrap as the box they provided was flimsy. On Phoning they said to claim through Royal Mail seems this is how they con everyone. Do not use!!”

Posted 2 years ago

“I had my phone checked by an independent company that offered me £120.00. Envirofone offered my £135.00 so I went with them. I sent my phone, in extra wrapping and their case provided, to receive an email to tell me my phone was worth £34.00. I have requested my phone back today, but who knows if I will get it and what state it will be in !!!! I am so disappointed right now. Wish I had just taken the £120.00 offer from the other company”

Posted 2 years ago

“Warranty not fulfilled My phone broke 2 months after I bought it. I was told by a phone repair shop that 2 components on the motherboard had broken, probably while the phone was charging. Envirofone would not repair or replace my phone under the 1 year warranty as there was superficial damage to the power button which was not affecting the functionality of the phone. Moreover, despite being told that I would have the broken phone returned to me, I never received it back.”

Posted 2 years ago

“I’d rate these a zero if I could , I’d even go as far to say blatant SCAM! , sent my phone of to them months ago they was quick to send the boxes and postage packaging out but the money was never seen ! Once the phone was gone no money no phone no contact , seems below people have had nothing but bad run ins with this scamming company , if only I’d seen these reviews before. Do not send you old phone to this false misleading and down right scamming company! Save your time effort and money Hopefully this helps atleast one person out”

Envirofone 1 star review on 10th November 2021

Posted 2 years ago

“My phone was damaged in transit and Envirofone told me to take it up with Royal Mail as they claimed their packaging met the correct standards. After speaking to Royal Mail it became clear very quickly that Envirofone's packaging doesn't meet Royal Mail standards. When I went back to Envirofone they responded that their instructions said to add extra bubble wrap, when I double checked it clearly doesn't. Envirofone have now stopped responding to my emails and I'm left with a broken phone. Either avoid or don't trust their packaging and use your own.”

Posted 2 years ago

“BEWARE DO NOT USE! We do get a few phones to recycle but never used this mob before. We sent a phone and heard nothing we contacted them only to be told there was a fault (we had checked before sending and there was not) and they wouldonly pay £22 instead of the £109 qouted! They send they had emailed us (we log all emails definetely nothing) they said they would return the phone as we asked, weeks later we called again and they said they had texted us (again never received) and sent the £22 absolute scam!”

Posted 2 years ago

“Couldnt have had a worse experience with this company. Ordered a phone on next day delivery. Over a week later and it still hasnt arrived. Absolutely no contact from.Envirofone in this time, i had to keep.contacting them. Customer services couldnt have been less interested in helping and in the end ive just asked for a refund. I will never use this company again. Have been left over a week with no phone which has lost me money and caused me loads of hassle. Will stick to Giff Gaff from now on, wish to god i'd ordered from them to begin with!”

Posted 2 years ago

“I sent off my phone etc, they offered me originally £68 for my phone. After they had received it the price went down to £17 in which they said it had a photo issue , which was very new to me . I asked them to return to me , which they did very promptly. I then took into my local market offered me £50 . I feel envirofone are not to be trusted and best to shop around.”

Posted 2 years ago

“I had used envirofone in the past but this time its like the company have changed. They had always been honest and decent however this time when returning a £190 phone they adjusted the offer to £38 and said it will be automatically accepted unless action isn't made. you can't decline this offer online. As soon as I called to reject they offered to increase the £38. This isn't the actions of an honest company.”

Posted 2 years ago

“Avoid this company They took my money and sent a faulty phone. Because I don’t own a printer I can’t return it. Appalling customer service. Phone ring and rings but no answer.”

Posted 3 years ago

“Sent iPhone 7 off which worked perfectly. Didn’t hear from them so logged in to find offer reduced from £85 to £21! Rang & they claimed screen burn and swollen battery! Asked them to send back and won’t use them again.”

Posted 3 years ago

“Wish I had read these reviews before using envirofone. Sent them my galaxy s7 edge in pristine condition, even had the motherboard replaced last year. However I then get an email from envirofone claiming screen burn and a reduced payment by 75%. I see this is a common theme with them. I am sick of these companies short changing us! Do yourself a favour and give these cowboys a wide berth. The only reason I gave a star is that I cant review without giving some sort of rating. Reality = 0 stars”

Posted 3 years ago

“I have sent them my pristine condition Galaxy S8...from the day I got it it went into a spigen case and vnever came out, in fact the rear of the phone still has its protective wrap covering the s/no and imie barcode sticker, I took images of the device including the screen showing no visible damage and a white screen with black writing and on none of these does it show any damage. Today I received an email reducing the £106 offer to £26.50...stating that there was screen burn. I contacted them and they were very confrontational especially when o said I had images that showed no damage. I have asked for my phone back and warned that it had better be in the state I sent it, namely with the rear of the phone having the device details sticker, as I was told all they did was visibly inspect my device. I am appalled at the way they have tried to not pay the agreed sum by faking a fault. I am now expecting to receive my device in a different state to how I sent it to them....”

Posted 3 years ago

“I bought 2 phones this week one from Giff Gaff which turned up the following day and one from Evirofone which I waited in for Saturday, Sunday,Monday, and Tuesday. I had real trouble getting hold of anyone at all and after hours was told it would definitely be delivered Monday. Then Tuesday and it has still not arrived. I will never buy anything from Envirofone again and good luck to you if you decide to give them your business.”

Posted 3 years ago

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Envirofone is rated 1.1 based on 85 reviews