“I ordered the item from the Escentual, it was never delivered. I had contacted them relate to the order, they mentioned that they will not take responsibility as it was passed 14 days. I am completely surprised relate to their customer service. I have provided CCTV evidence related to postmen never delivered. The customer service agent mentioned that it is company policy and you clicked them before continuing the order. I spoke with Royal mail relate the matters. They mentioned that they were required to claim from their business account. I have spent around 5 hours chasing them. I would not recommend anyone to buy from them. I am completely heartbroken after their poor customer service. I am still waiting for a refund from them. It is shame to receive such poor customer service in the united kingdom from a reputed company.”
“I am very happy with the service of Escentual.com The delivery is very quick and the products are very well packed (maybe even too well-less bubble wrap is needed). The range of products they offer is very big and the prices are excellent! I have ordered 4 times already and I am very very satisfied with them. They always add some extras at your order like samples and nail filer.”
“Cannot fault this company. Been using them for many years. Top range products for low end prices and very quick delivery. Give them a go! You won't be disappointed”
“They always offer the best price- usually 20-25% cheaper than the RRP, and it is great when the products you are after are high quality and expensive- Escentual offer excellent prices and frequent offers.”
“I've recently bought twice from escentual. There was a 20% sale on and it meant their prices were cheaper than the Dior, Debenhams and Boots websites. I liked I was kept up to date with my order all the way through the process. Items arrived perfectly, quickly and beautifully wrapped. P.s their items are still cheaper than the above mentioned sites.”
“I love Escentual because their service is fast, their prices very good, and they have a wide range of products.
They also have special promotional offers where you can make good savings. I would recommend them to anyone.”
