“I ordered the item from the Escentual, it was never delivered. I had contacted them relate to the order, they mentioned that they will not take responsibility as it was passed 14 days. I am completely surprised relate to their customer service. I have provided CCTV evidence related to postmen never delivered. The customer service agent mentioned that it is company policy and you clicked them before continuing the order. I spoke with Royal mail relate the matters. They mentioned that they were required to claim from their business account. I have spent around 5 hours chasing them. I would not recommend anyone to buy from them. I am completely heartbroken after their poor customer service. I am still waiting for a refund from them. It is shame to receive such poor customer service in the united kingdom from a reputed company.”
“This is how you get the delivery of 800 pounds worth of cosmetics. Out of 20 pcs I just got 8 and load of bubble packing. The customer service refused to help me and denied that even this was the box which they send to me. The box was retaped 3 times with three different coloured tapes. The label clearly put on the last taping that was done. It cant be me because I don't have access to it. I contacted within the next 15 minutes when I got delivery. The customer care supervisor Nikki contradicts her ownself what she wrote in her first email in the second one. It's one of the worst experiences you will have with anyone. DONT GET STRESSED STAY AWAY SAVE YOUR HARD EARNED MONEY. I am just trying to help people like me who are vulnerable and have to depend on online sellers like them. Don't just stay away make sure you tell your family and friends too.”
“Escentual customer service is very rude and unprofessional and in their e mail I have felt like they where implying that I am stupid when I did not agree with they way of resolving issues. When I have asked for refund they didn't bother to inform me in any way that the cream has been refunded.
Customers of escentual if you receive damaged product they will ask you to send it back (if it get lost in mail you loose your money because the are not responsible for lost goods) and when they receive it eventually they will send you another product so generally it is quite long process and hassle before you receive it. Very bad company, I regret that I ever found this Web site.”
“Pathetic company, pathetic customer service, failed to deliver my order and when i contacted them and spoke to a very rude, unprofessional representative by the name of Nikki, extremely unhelpful and purported to shift blame that i had failed to give the right address which is inaccurate! Sad excuse of a company, do NOT use this company!”
“This is a charlatan company, it sold me good marked not for resale, some products I would question the authenticity of the items. The latests was I inadvertently purchased a fragrance which I thought was an EDT however the invoice said it was an After Shave Lotion. I read the invoice, thinking it might have just been an error I just removed for 5 secs, from the bubble wrap, and saw it was an After Shave lotion, and immediately repacked it. I sent it back and the customer service team said I had opened and used it! Really sucks this company is unethical and is run by R.K Aggrawal Ltd. (say it all) They refused so now taking them to court do not use them .”
