HMV Reviews

Name: HMV
Address: hmv UK Ltd, Princess House 50 60 Eastcastle Street, London
Rating: 2.93

2.9 Rating 96 Reviews

45 %

of reviewers recommend HMV

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About HMV:

HMV is the UK and Ireland’s leading entertainment brand, enabling comprehensive access to much of today’s popular culture through its chain of stores and online and digital sites as well as through its growing live venue, festivals, ticketing & promoting and artist management operations.
Established in 1921 through its landmark store in Oxford Street, and famous for its iconic ‘dog-and-gramophone’ trademark, 90-years-on entertainment brand HMV gets customers even closer to the artists and to the music, film and games they love whether in the home, on the move or via the ‘live’ experience. Unique in its ‘360-style’ offer, HMV enables choice through 250 stores offering a specialist selection of entertainment content and technology products; an online store at hmv.com and a download service at hmvdigital.com powered by 7digital (50% HMV owned).

Visit Website

Phone:

0845 603 8576

Email:

website.service@hmv.co.uk

Location:

hmv UK Ltd, Princess House 50 60 Eastcastle Street
London
W1W 8EA

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Steve

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was enjoying hmv online but after a few months my orders would not process and I tried in vain to speak to someone to resolve the issue but just got sent the company rhetoric from an online chat bot,no one human ever tried to help me so I deleted my account which was a nightmare in itself,your better off visiting the store or getting somewhere else”

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Posted 6 months ago

“HMV in Belfast no longer allow customers to go and browse.A member of staff will go and get the dvds or blu rays for the customers I'm puzzled about this restriction”

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Posted 1 year ago

“bought frozen dvd with sleeve dissapointed to find taken price off pulled metalic from sleeve gad to bin sleeve couldnt be arsed to take back but what do you expect from hmv”

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Posted 4 years ago

“Went into store to purchase Black Beauty dvd for a child. Was told it was out of stock but I could buy a pack of two which contained Black Beauty and Secret Garden . This I was told would be same price as if I had just bought 1 dvd of Black Beauty . I bought this for £5.99 but on checking your website the Black Beauty dvd is advertised for £3.99 . Therefore I was misled to believe the 2 pack would only cost the same as one single Black Beauty dvd. Service in store was good .Assistant very pleasant but not too happy with what I was told”

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Posted 5 years ago

“Price matched CD to amazon, but when the CD arrived it was a cardboard case with cellphone wrap. This wrap has the 'deluxe edition' sticker on it and so I would want to give the gift with this in it, particularly as it does not have a plastic cover. However, HMV has stuck an order sticker on this outer wrap. Very thoughtlessly done.”

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Posted 6 years ago

“Further to my last comments, I have since received an email from HMV apologising for the service received and offering to rectify the situation.”

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Posted 7 years ago

“Have to say the customer service received from HMV team was FIRST CLASS.”

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Posted 10 years ago

HMV is rated 2.9 based on 96 reviews