Habitat Reviews

Name: Habitat
Address: Habitat Retail Ltd, 489 499 Avebury Boulevard, Milton Keynes
Rating: 1.79

1.8 Rating 73 Reviews

18 %

of reviewers recommend Habitat

Company Reviews

Questions

Metrics

1.8

Based on 73 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0844 499 4686

Email:

customerservices@habitat.co.uk

Location:

Habitat Retail Ltd, 489 499 Avebury Boulevard
Milton Keynes
MK9 2NW

Write Your review

Tell us how Habitat made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sarah D

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a bed for £425 and it broke within 3 months. The engineer they sent stated it was not a manufacturing fault however the upright wooden support underneath the bed was the flimsiest piece of material I've ever encountered. Exceptionally poor quality and even worse customer service.”

Helpful Report

Posted 5 years ago

“Habitat is good for smaller items like cushions, lamps, kitchenware, but their more expensive items seem to be of very poor quality. I purchased a bed from them which started to collapse after only 3 years. When I emailed them to see what they could do, they told me to pay for an independent furniture specialist to write a report on the cause of the fault. This cost £54 and despite the engineer telling me something should have bene built in to the bed to stop the fault, they said the report found it was not a manufacturing fault causing the bed to collapse. Their products are clearly not built to be sustainable. I would imagine a bed to last at least 10 years but with Habitat I only got 3. They apologised that the item was faulty, but refused to compensate me in anyway. I twice requested that they call me to discuss the matter (as it says you are welcome to do at the bottom of their emails) but they just kept emailing me to say the matter was closed. Genuinely the worst customer service experience I have ever encountered. I will never ever shop with Habitat again.”

Helpful Report

Posted 5 years ago

“Very good service, fast and efficient delivery with great delivery men who helped bring the products upstairs!”

Helpful Report

Posted 5 years ago

“I ordered a range of kitchen utensils and the quality and colour were everything I was looking for. They put the finishing touches to my new kitchen.”

Helpful Report

Posted 5 years ago

“Damaged goods delivered time and time again - Habitat - get a grip!!”

Helpful Report

Posted 5 years ago

“Having ordered & paid for a delivery of items, I believed & counted on the 3-5 working day delivery promise. By day 5 still no info or contact from Habitat. After two conversations with their 'customer services' I was told my items would be a further 3 days before delivery. They were still at the depot & NO attempt was made to inform me of this delay. Two items were a birthday gift & so extremely disappointed as would not be here on time. Poor communication. Operators I spoke to seemed uninterested & oblivious to my concern.”

Helpful Report

Posted 5 years ago

“using a discount code I got the clock ive always wanted. quick delivery too.”

Helpful Report

Posted 6 years ago

“I ordered a Jessie wide oak leaning bookcase and two Grande lampshades (black/copper medium). Both were delivered together as expected and with no in-transit damage. The Jessie leaning bookcase was easy to put together, with clear instructions and all fixtures and tools required provided. The uprights are made of solid oak, and the shelves mostly of oak veneered panels, although you would be hard-pressed to see the difference, as pieces of end-grain solid oak are used in the shelves to disguise the fact that they are otherwise made of veneered panels. The Grande lampshades come with plastic inserts in the metal fitting so can be attached to standard UK lamp fittings. They are well made, with tidy joints where the black cloth outer cover meets, and look very smart in the black/copper combination.”

Helpful Report

Posted 6 years ago

“Habitat never disappoint. The style and quality of their products is excellent. I recently need an item replacing and their customer service department couldn't have been more helpful in arranging this for me. Great effort Habitat!”

Helpful Report

Posted 6 years ago

“Hi Im from MALTA received my order in a few days, apart that I enquired some information about an item and Paul was kind enough to answer my to my queries instantly . A superb service, I would certainly highly recommend HAB.”

Helpful Report

Posted 6 years ago

“Great quality, easy to order and prompt delivery!”

Helpful Report

Posted 6 years ago

“Easy to Oder; arrived promptly well packaged”

Helpful Report

Posted 6 years ago

“Parcel delivered on time and well packaged. Never had any problems with Habitat.”

Helpful Report

Posted 6 years ago

Habitat is rated 1.8 based on 73 reviews