“I would not order from Harvey’s again. Placed my order in feb and told by sales assistant that it would be delivered end of April beginning of May I asked if this was definitely the case as if it was later I would order from another shop to be told yes beginning of May at the latest.
When I phoned store end of April to be told no it is 16 weeks from date of purchase spoke to manager at Solihull store who told me that if I wanted to cancel the order I would loose 20 per cent of total order, and he wasn’t interested in the fact that I had been mislead and the sales assistant clearly lied to get sale.
Then I had phone call to arrange delivery for 19th June when I asked to speak to a manager apparently they cannot escalate my call to manager as they don’t deal with problems. So there is no customer loyalty they are only interested in the money. I will never recommend them”
“Failed deliveries and defective…
Failed deliveries and defective products. First time I wasn’t notified of delivery. First notification was when delivery driver called 45mins away, when I was at work. When I rang they lied saying and said I was and voice mail which was a untrue. Second delivery(scheduled) never arrived after I took day off work. I was only informed when I called at the end of the delivery due time. Once delivery finally arrived I was missing chairs with my delivery. Table had notable factory defects and various scrapes. Scandalous service. Awaiting a response from customer service team as shop saying they don’t know.”
“I just got off the phone with a customer service agent called Kaisar Farooq (Wednesday 14th May 2019 @09:40) who is the worst agent I have ever had the displeasure of dealing with. First, he was struggling to find my order and needed me to repeat the order number, which is forgivable. Then, I asked him very simply "Do I have warranty?" to which he responded "what do you need it for?" I told him its irrelevant and I want to know whether or not I have warranty. He then said "No"! Unbelievable!!! I asked him is there no such thing as a manufacturer's warranty??? He then put me on hold to check the manufacturer's warrant and confirmed there is 12 months manufacturer's warranty. I then asked him whether or not I had extended warranty and he put me on hold again and confirmed I do have extended warranty!!! And guess what...it was 5 years extended warranty! So he lied to me when he said "No" I don't have warranty with my purchase. I told him the recliner is no longer working and I would like it repaired. He then told me that is a wear and tear issue and my warranty only covers me for accidental damage! He said I would need to pay £50 for an independent specialist to have a look at my couch and confirm if its a manufacturer's defect or wear and tear. He said if its wear and tear I would not be reimbursed the £50 assessment and my couch would not be repaired through my extended warranty cover. I kept telling him he is argumentative and rude and he needs to stop interrupting me when I speak. At no point was I abusive or swear or even raise my voice but I was feeling extremely agitated! I tried to give him feedback because I was fuming (again I never raised my voice or swore) but he then played dumb and said "hello, hello" before he hung up on me! I immediately called back customer services to complain and the female customer service agent Danielle logged my complaint and she even confirmed that my warranty covers me for a defective recliner!!! She said all I need to do is call their claims company called Guardsman who process these type of claims, which is covers defective recliners. Kaisar Farooq lied to me several times when he said "No" I don't have warranty and defective recliners are associated with wear and tear, which he claimed is not covered under my extended warranty cover. The man has no business working for Harvey's or any customer facing role! If I wasn't persistent and if I didn't continue to challenge his knowledge and answers I would be stuck with a defective couch having to pay out of my own pocket for a repair. God only knows how many other people he has misinformed and lied to in the past. Thankfully, Harvey's record telephone conversations so they can review the conversation and confirm the lies he tried to feed me and how his behaviour and conduct was unacceptable and far removed from Harvey's otherwise reputable service. I logged a complaint with the customer service agent Danielle and I am hopeful I will be contacted with a resolution, otherwise I vow never to shop at Harvey's again just so I have peace of mind that I would never have to deal with Kaisar Farooq again!!!!”
“Avoid Harveys at all cost - don't deserve the one star given. You'd think with high street stores closing due to on line sales Harveys would be more professional than they are. Actual service in the store I cannot complain about but I have been waiting over 16 weeks for a 3 and 2 seater sofas to be delivered. I was contacted with a date for delivery so made arrangements for my old furniture to be taken away and booked a day off work to be available to receive the goods. Only to be told less than a week later the date had been changed. This is how they work - they receive a date for when the furniture should reach the depot but apparently this is only a guesstimate date so they ring the customer and provide a delivery date - knowing full well the furniture is not at the depot - if the depot delivery date changes they contact the customer again a reschedule the delivery still not knowing if the furniture will be delivered to the depot or not - this can go on until you get the furniture - why do Harveys think they can mess customers around like this. They should not give a delivery date until they know for sure the furniture is at the depot. I can tell you if you've been inconvienved in this way the furniture is held at concept logistics OR XPO logistics lutterworth - LE17 4XN - telephone number 01455 858988 - maybe if every customer that has been messed around rang this company they might try and improve the way they work - as I say avoid Harveys like the plague -the customer service / delivery team are if no help either - disgusting why to treat customers”
“At the front end of the process it was no problem. The store staff we friendly and polite and knowledgeable. Purhcased/arranged delivery of a 3 and 2 seater sofa with a 4 week leadtime (4 weeks is good).
4 weeks later - they delivered when they said they would - the 3 seater was delivered/assembled ok. The 2 seater however did not - they sent two right hand facing portions instead of a left and a right hand side portion. Delivery folks were suitably embarrased and promptly blamed their warehouse for the fault. Was told to keep the mismatched 2 seater as I would get re-delivery quicker if I kept it. Phoned customer services the next day and was told to call back in 48hrs for an answer regarding re-delivery. Phoned and got through after about 40 mins to be told that I had to phone local branch to arrange re-delivery. Phoned local branch and got told that the guy dealing who deals with this sort of thing was off and would be in next day. Phoned next day and was told re-delivery would be Saturday. I came down from Edinburgh (2hrs + in car) to take this - only to find that they had delivered 2 right hand modules again. Was told they would ring me to re-arrange for the 3rd time. Sent 2 letters of complaint to their e-mail address - these were ignored. Did not hear anything back from them at all and I had to phone up again 4 days later to get another date for delivery - this time for Monday (I had to take another day off work). Missing item was delivered, but delivery guys were rude and made a big fuss of taking the extra item left over - saying that they had not been told to pick anything up. Overall - 9 weeks from start to finish. Total hassle, inept customer services and poor communication. Harveys - you need to sort out your logistics tail/comms - they are shockingly poor. Will not touch your products with a barge pole and will be broadcasting my experience to everyone I know.”
“My wife and I purchased 2 x 2 seater manual recline leather settees from Harveys, the seats "sank" and the settees were so shoddily made they were deemed not fit for purpose by Homeserve, the supposed independent inspector.
We were offered a full refund or exchange by Harveys, presuming it was a "one off Friday afternoon job", we settled for the exchange.
We chose a different settee, with an electric recline, being assured by the salesman that the seats could not "sink" as they were supported by the electric motors, after we explained to him we both suffered from back problems, and needed firm seats.
Within a matter of weeks the seats had sunk, there was a dark mark on the arm of the settee, the recline mechanism on one side is so noisy we have to pause the television, and the two back sections, which should be removable, are not.
Whilst not being manufacturing faults, they are all design faults which is part of the manufacturing process, and need to be addressed, Harveys don't want to know and now the Furniture Ombudsman has sided with one of it's benefactors, even though it is supposed to be impartial.
We have a £1000 worth of rubbish sitting in our lounge, we have had two leather suites previously, both lasting for approximately 8 years each, with no problems at all, and outlasting 2 teenage boys.
Shame on you Harveys, we are spreading the word to boycott your products, and hopefully this review will help that cause.”
“My wife and I purchased 2 x 2 seater manual recline leather settees from Harveys, the seats "sank" and the settees were so shoddily made they were deemed not fit for purpose by Homeserve, the supposed independent inspector.
We were offered a full refund or exchange by Harveys, presuming it was a "one off Friday afternoon job", we settled for the exchange.
We chose a different settee, with an electric recline, being assured by the salesman that the seats could not "sink" as they were supported by the electric motors, after we explained to him we both suffered from back problems, and needed firm seats.
Within a matter of weeks the seats had sunk, there was a dark mark on the arm of the settee, the recline mechanism on one side is so noisy we have to pause the television, and the two back sections, which should be removable, are not.
Whilst not being manufacturing faults, they are all design faults which is part of the manufacturing process, and need to be addressed, Harveys don't want to know and now the Furniture Ombudsman has sided with one of it's benefactors, even though it is supposed to be impartial.
We have a £1000 worth of rubbish sitting in our lounge, we have had two leather suites previously, both lasting for approximately 8 years each, and outlasting 2 teenage boys.
Shame on you Harveys, we are telling everybody we know to boycott your products, and I hope this review will also help to stop you selling badly designed/made products.”
“Does not deserve one star but have to use it to write the review...........
Suite arrived April 2018 had a tear in the leather which was fixed, by January 2019 the recliner on the 3 seater would not work was told needed complete new mechanism and it would take 12 weeks for it to be delivered, waited 16 weeks for this to arrive only to be told the wrong one had been sent and I would have to wait another 12 weeks............ rang customer services to make a complaint was told by the agent (who wasn’t interested whatsoever) I could not make a complaint until the suite had been repaired🤔🤔🤔. So by the time the new mechanism arrives I will have been unable to use one half of my settee for over 12 months.
Take my advice do NOT buy anything from Harvey’s shoddy workmanship and poor uninterested customer service. On a positive note the engineer who came was most apologetic even though it was no fault of his, perhaps the customer service agent should take a leaf out of his book.”
“Do not shop at Harvey’s- I repeat DO NOT!
This is the most unprofessional shop I have ever purchased a sofa from. I’ve had no communication from Harvey’s and sofa is already nearly 4 weeks late, called many times with the reply being “we have no idea what’s wrong” spoke to a manager and was promised he would call back the next day... still waiting 3 weeks later. Was offered compensation of £50 to spend in store(why would I want to do that?) called customer services and was offered £59 apparently 1% for every week that it’s late as a good will gesture- a good will gesture is not getting something back that your entitled to anyway. Again DO NOT shop at Harvey’s”
“Ordered a sofa and chair, was given a 10 week time frame it actually came in 13 weeks. Sofa came today and although i can’t complain about that, the men that delivered the sofa have left oily footprints on my carpets!!! Just complained to Harvey’s and they offered me £50 compensation. That’s not going to replace 3 carpets! Fuming. Def would not recommend”
“12 weeks and still no delivery, been arranged twice and cancelled by the delivery company ??? Harvey's say they can't contact DHL , how do you run your business????”
“I ordered two leather sofas in early January, but never did get to take delivery. I was given dates in April, but the furniture never arrived and I heard various stories as to why. The store seemed to do their best, customer services seemed to try hard to help, but the facts remained that I had no furniture! Lots of different stories and finally I asked for a full refund, which took a while but I eventually received. Such a shame. Nice looking furniture, too.”
“Not even worth 1 star ordered suite and a chair in January was told 6 to 8 weeks delivery still waiting . Staff not helpful at all . Rang to cancel order took over 48 hours before someone rang to say it would be another 24 hours before we got our deposit back and it wasn't the full amount as they took the price of 2 sprays off which they had given us for free Harvey's you are a joke”
“Do not buy anything from Harvey's they are not fit to sell anything bought to chairs 15 months ago both chairs are starting to RIP when we bought the chairs we were sold insurance which wasn't worth the paper it was printed on and it cost us over£80 will never go near harveys again”
“I had a good experience with the staffing store. Sadly it's gone downhill since. Delivery has been a nightmare, the sofa was not going to be within the time allotted until I phoned and complained and then it arrived early. The sofa was water damaged so I refused it. The unfeeling girl in customer services said i could cancel, or wait a further 5 weeks. I have no sofa and an empty lounge. Great, and theyve had full payment.”
“We ordered our sofa from Harvey's on 5th August 2018 and we are still awaiting delivery 9 months later. We have been lied to and let down over and over and over again. We were told the wait was 9 weeks not 9 months. When we asked last when we could expect our sofa we were told it would be up to a years wait.”
“Wow.!
Sorry to read all these unpleasant experiences....God must work in mysterious ways...tried to buy dining table and 6 chairs and a mirror..bafoon HAZ in Birmingham branch couldn't get to input it into computer for upto 1 hr..asked us to come back later or next day..came back same day then again had issues again with computer..waiting for almost 1 hour..failed. called colleague with attitude..failed..wasted an hour and half not able to purchase.
Went home disappointed but having looked into reviews...boy do we feel relieved on missing out on dealing with such an appalling company....LOOK THE OTHER WAY when you see their store.”
“Wish I had read reviews before purchasing. Ordered two relaxers and two 2 seater sofas. Relaxers arrived flat packed. Put together ok but faulty stitching on the stools. Look dreadful. Also creases on front of seats where they were packed and delivered. Complained to store who were arranging replacements. 28 days later after phone calls and emails to customer services who don’t respond cancelled the order. Now trying to get refund. Out of the blue two stool bases delivered. Why? Who knows didn’t ask for or mention there was an issue with bases of stools! Delivery day of sofas. Baited breath all would be well. No! One sofa had a tear on the arm, the other sofa had an obviously different colour foot to the others. Rejected the order and put back on lorry. Now starting another process of getting a refund. Plan to call Salisbury store every day based on other reviews. DO NOT BUY FROM this company they are shocking. Quick to take your money but cannot come up with the goods.”
“After 9 weeks of hassle at the Bradford store I heard from the manager the settee I had chosen was discontinued. I believe I had been waiting for a sofa that did not exist. I decided to order a sofa from Dunelm. This was delivered 6 days after ordering. I wish I had never entered Harvey’s store and I sincerely hope I never get myself into such a mess ever again.”
“Team)
I ordered a 3 seater, 2 seater and 1 seater sofa In January 2019 worth more than £2000 at my local branch. Harvey’s was very quick in taking payment and mentioned delivery would take up to 12 weeks. Made the remaining payment 2 weeks ago and was promised a delivery date on the 7th of May. This is where the problems began-
Got a call in the morning by the delivery company they do not have the 1 seater (no reason specified) and was told by them to contact the customer centre to request an update about it. Contacted the customer centre and was told they have requested an update from the warehouse team and that I should hear back within 72 hours about the next steps. I requested to speak to a manager about issuing a refund however my request was denied as the call centre agent specified that it was too early in the process to escalate
As a PAYING CUSTOMER I WAS DENIED DELIVERY OF MY GOODS THAT I PAID FOR WELL IN ADVANCE and DENIED SPEAKING TO A MANAGER AND WAS TOLD TO WAIT FOR 72 HOURS FOR AN UPDATE
This is completely unacceptable! This is no way to treat a customer who has given time ( more than 3 months) and money I WILL NEVER EVER BE USING HARVEYS AGAIN IN THE FUTURE!!!!!!!!”
