“Just want to update my review from the 13th December,
Harvey’s tell lies,they said they tried to ring us to discuss about our complaint,the morning in question we was in all morning and now days you can tell if somebody has rang.
Also they said they were sorry about the information they gave us but it was company policy which they could not override.
We are taking that to mean it’s ok to con people out of insurance they don’t need and do nothing about faulty goods.”
“Order was placed on 2nd November for a table and 6 chairs. Was given a delivery date of 6th Dec. They called me on the day to advise my table was smashed in transit. Took a day off work for this delivery too Rebooked delivery for 14th dec. this ordered was never placed correctly so waited in for them to come AGAIN only to be told the order was not coming. Rang customer services who were appalling and advised would rebook delivery again (3rd time lucky). My table finally arrived on Christmas Eve. Will never book with Harvey’s Furniture again. Shocking service. I wouldn’t give Harvey’s one star but there is no other option.”
“I put a single star because there is no option for anything, the worst service ever seen, I asked for my dining table with 6 chairs, I also asked for my coffee table, I had the delivery scheduled for December 19, after 3 weeks I They call saying that they will not take my order even having received the message that the delivery was going to be made, then I receive a call saying that it will not be delivered but they do not say the reason why it will not be delivered, my husband and I have bought a house and we wanted everything new for Christmas because my whole family was coming (from another country) but unfortunately we did not receive the table, we have called, sent email everywhere and nobody says anything, when I called the first time they said the delivery would be for 30 , after not having delivered on the 19th and now I call again and he tells me that the delivery will be for January 3 and I bought all day December 2. Horrible service and very rude workers. I will never buy anything again. People who want to buy something before doing so please advise reading the comments before.”
“Absolutely disgusted with Harvey’s placed order months ago and was told ten week wait and granteed Christmas delivery paid £75 delivery fee and half of the cost of a £2000 sofa upfront, to be told the sofa is delayed and won’t be delivered till the 31st December, which means nothing to sit on all over Christmas, my disabled mum will have no where to sit whilst visiting us, I’m absolutely furious I want to cancel my order and go to dfs but as I’ve paid so much up front I’m worried I won’t get my money back from these thieves!!!!”
“Apart from the sales process everything else about Harvey’s was absolutely disgraceful. We had to wait a lot longer than was advised for the suite. It was delivered by an extremely rude man and we discovered two of the chairs were damaged. They made it difficult to return the suite and the Harvey’s man in Torquay who was dealing with it said our concerns about collection were “irrelevant”. Harvey’s generally just didn’t seem to care. Needless to say we will NEVER use them again.”
“14 week wait disgusting in this day and age a standard 3 peace suite took my money in full and at 12 weeks had a text everything was fine booked a delivery slot the next week got a call to ask about a delivery slot I said I’d already booked one she said that’s been cancelled as your sofa is going to be delayed by 4 weeks ordered August the 28th took delivery 17th of December 😡😡😡😡”
“Awful con company! Avoid them at all costs. They are a vile company. There is a group on Facebool about Harvey's awful service. I strongly suggest you join and look at the struggles ot people.”
“Awful. Drivers arrived to deliver to a first floor flat and couldn't get the 3 seater in (ok, not their problem) but drove off without delivering the 2 seater. No where to sit at Christmas. They got stuck on the lawn and caused huge damage. Harvey's say " it shows as delivered so we can't do anything for 72 hours.." why not???? Honestly hopeless. Go elsewhere. We are cancelling and going to the furniture ombudsman”
“Hi, all of you Harvey's victims! I bought a guvnor right hand sofa from the Birstall store Leeds. Delivery was on time, and I was happy with my purchase till 5 months down the line. The sofa was really firm, which was one of the reasons I was attracted to it. ( as I suffer with my lower back. ) Well, that as all changed now! The seats have started to sink, and when you sit in it, the sides are gapeing. The backs have also started to sag. My previous sofa was still in a firm sturdy condition, and I only changed it as it was too low to manage as my back was getting worse, and I was struggling when getting up. I contacted Harvey's about this problem and they sent somebody out to inspect. The man did a thorough examination, and sat on the sofa and said that he felt the sink too. Well, well, well! He then said to me that Harvey's won't do anything about it! ( I wish that I had recorded this!) I received an e-mail from Harvey's, saying that the report shows no fault, and that if I was not satisfied with the result that I would have to pay ( by companies listed by them,) to get a second opinion. The bloody cheek! I saved for months to purchase this sofa, and really can't afford to replace it. I contacted them again and was told the same thing. I requested a copy of the report, and nothing was mentioned about the seating going really soft, but that it was normal after usage. ( i'm so sorry Harvey's, not after a few months!) This company are absolutely appalling. I would never reccommend them to anyone. I now feel stuck, and refuse to have to fork out more money, to their partners in crime, to be told the same. They're all working together, so the result will probably be the same! By the way, I purchased my back breaking sofa in February 2019. I think we should all start a protest against them, as they shouldn't be allowed to be getting away with ripping people off. Anyone interested?? The more the merrier! We need to stand outside their stores, on the same day, all across the country, and show them that we mean business!!”
“My husband and I purchased two sofas from Harvey’s Derby store and one of the sofas arrived faulty . One of the back cushion covers on a four seater sofa had a discolouration in it , of green colour in a thick line right across it on a grey sofa . This was noted done by the staff at Harvey’s and customer services called me promptly and arranged for a technician to come out . A few weeks later the technician came out to me . He saw the fault and agreed it needed replacing . I also mentioned that the same cushion had not got enough stuffing in it and what can I do to correct this as there was a big dint in the cushion constantly even before we sat on it as it’s new and a room We don’t use often . The man told me the weight was correct which I understood then as you have a weight to follow , but he then proceeded to tell me to stuff it myself either going to a shop to get stuffing or using “quote “ old sheets and things “unquote “ I was shocked at this and said one I should have to do this when we have spent thousands on two sofas and two surly If I did do this it would ruin my warranty . I would not and have not filled it myself.He didn’t explain anything else just said we need to replace it and left . So I had to ring your customer services the next day to find out what the protocol was as I wasn’t told how long it takes for replacement , if I have to collect it fromStore or if it arrived in the post etc. I was told 2/4 weeks for delivery and a technician would be sent with it to put the replacement on .He came out to me in September . I rang three times to find updates out as no one got InTouch with me after this time and Just over Two months later I still didn’t get a call back of an update of any kind even though I was told I would get an update as it had gone over the time and they said there’s a delay on the part and they don’t know how long it would take . I finally rang again the other day as it’s way over the time and no update to be told they had been trying to call us but no one had many any call to my phone as I have had no miss calls at all and I desperately want to hear from you to get our sofa corrected , and I’ve been calling for weeks to check up on this only to be told no update no parts . So a date was booked and I booked time off work today to be here for the technician, the technician arrived today and a lovely technician to be fair , but he brought with him the cushion cover replacement and it was wrapped in a bag folded and sealed tightly which gave it a crease in the material that marked the actual Cover so it was no good , then to our amazement the cushion cover was documented as a two seater replacement and mines clearly a four seater so the cushion cover was half the size it needed to be , so the technician could not fix the issue . I’m so fed up and deflated over this as I’ve patiently waited for months and months for this to be corrected and still we have a faulty sofa . We have a brand new home and wanted allOur new things to be at its best and it’s not . The customer care I feel is awful and it feels like I have been spending way to much time on sorting this out myself with many phone calls and timeOff work and STILL we have no results . We now know we have many more months toWait again for our part to be made and appointments made to get this in place correctly . I was so Excited to get our new sofas as we purchased two and we picked Harvey’s because they seem to be the best and we loved the sofasWe found only to have all this happen and still have a faulty sofa . We have rang Harvey’s derby but no one wants to chase this up for us we’ve just been told to Email you here , AGAIN sorting out issues not caused by ourselves on our own . Harveys store did not wish to assist me with this problem but gave me an email to contact customer services so I wrote this email out and the email address is not real !!!!
I give up!!!!!!!!!!!!”
“I'm yet another customer in this pool of complaints. Ordered a sofa in November which was due for delivery today, sorted the finance 5 days before which is mandatory to complete before delivery. We get an SMS saying sofas are ready for delivery on 11.12.19. My husband calls Harvey's yesterday to ask what time delivery will be done but they tell him the paperwork has a problem and they can't deliver till 31 December. We call the store and the manager forgot to click a button. They can't loan a sofa, they can't compensate in any way until delivery. They can't do anything and there is Christmas coming up we have no where to sit. The store says call customer service and customer service says call your store. We're hanging in the middle. Extremely poor service. I wish I read these reviews before buying from them. By far the worst company to deal with.”
“Tried to pay in store. Manager was busy for the next hour, no-one else could take my money. Tried to pay by phone, no,-one answers the phone! Perhaps it's not even worth trying to get my deposit back!”
“The delivery men broke the sofa carrying it in. I was kept on hold to customer services for an hour and a half. The sofa is repaired now but stuffing is lumpy so it always looks misshapen. Certainly not recommended”
“Sofa arrived with damage to the fabric, had to wait months for a repair, getting our agreed money back was a complete farse. They won't give you anything without making you work for it, i'd never buy from here again!”
“DISGUSTED. DO NOT ORDER FROM HARVEY'S. CANNOT BELIEVE THEY ARE STILL IN BUSINESS.Ordered sofas 19/5/19 with 8 week delivery time. Chased at 9 weeks and delivery date set for August, so one month later than previously advised! Paid whole balance to ensure delivery could take place. Booked day off work. FURNITURE DID NOT ARRIVE. Unable to get thru on phone for 1.5 hrs only to be told not even in warehouse!! Contacted by customer services the next day and another delivery date arranged. Followed complaints procedure and was told to await delivery to ensure all in order. Very good advice as furniture arrived with one sofa covered in black marks looking like footprints! Replacement ordered immediately. Finally arrived in November. Continued complaints procedure seeking compensation and have so far been offered £15!!!!! That equates to approx 12p per week since order placed in May. what an insult. BEWARE, DO NOT USE THIS COMPANY.”
“the worse of service was to have a sofa and chair delivered today 3th dec without telling us know have changed it to 31st dec only found out when we rang up about what time they were coming paid for the sofa 26th august chair was paid after are hoilday which we told them in store about they said its because he paid late by a day was not told this when paiding for the chair but the sofa has been paid for so this should be delivered as we got rid of the old one and nothing to sit on so cant have family round for christmas thanks for the great help {not) if they just told us before when we went to the store i wouldnt be so angry got my money but ive got nothing for it yet”
