Homesupply Reviews

1.9 Rating 50 Reviews
22 %
of reviewers recommend Homesupply

Phone:

01752 705522

Location:

HomeSupply Retail Ltd, 14-19 Drake Mill Bus Pk, Estover Road, Plymouth United Kingdom
PL6 7PS

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Homesupply 1 star review on 22nd September 2020
Anonymous
Homesupply 1 star review on 22nd September 2020
Anonymous
Homesupply 1 star review on 12th August 2020
Darlene Smith
Homesupply 1 star review on 12th August 2020
Darlene Smith
Homesupply 5 star review on 9th July 2020
Anonymous
Homesupply 1 star review on 1st July 2020
Kyle Kacy Bame
Homesupply 1 star review on 1st July 2020
Kyle Kacy Bame
Anonymous
Anonymous  // 01/01/2019
Placed a order on 28 July 2020 and not only have I not had any communications from this company as to where my order is located but no one answers there phone or returns phone calls. I believe this to be strange since they had no problem taking the funds from my account immediately. Either refund my money or ship all my items. Thanks
Homesupply 1 star review on 12th August 2020 Homesupply 1 star review on 12th August 2020
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Posted 3 years ago
Home supply is Awesome they sent my order right away.I ordered 4 cans 19 oz Lysol and 4 big packs of Lysol disinfection wipes and I received my own in little as 5-6 days. I notice now they limit you to two cans but THEY ARE A GREAT COMPANY TO ME.I could do without the monthly 3.99 membership fee but that’s my only complaint.
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Posted 3 years ago
Run fast away from this company. No one will reply after your order has been placed via email or phone call. It's sad when company's failure to care about their customers.
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Posted 3 years ago
I ordered lysol aerosol and have received it as promised. Very disappointed because they still advise it being in stock on the website. Bad business!!
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Posted 3 years ago
I placed a one-time order. To them that means monthly. So even though I placed the order in the middle of the month, they sent the unwanted order and billed it to me the first of the next month. They don't allow you to make changes to anything on their archaic website, and their customer "service" hold time are over an hour, and they are rude and uncooperative once you get to speak to a "service" rep. This website does not allow for zero stars, so I had to give them one star. Stay away from these racketeers.
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Posted 3 years ago
Received my order of Lysol a week after I ordered. The price of the lysol was just a small amount more than what I would pay in the store, if I could find it in the store. Strongly recommend.
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Posted 3 years ago
Terrible service DO NOT order from this company. I waited months for a order to be shipped. When I canceled the order I was told I would get a refund 3-5 business days. I never received a refund or the order. The hold time for customer service is over 60 mins. Buyer beware. If I could rate this company a zero I would
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Posted 3 years ago
The first month I received a partial order, and was charged accordingly. The second month, I received my full order. Was notified by e-mail prior to shipment. Very pleased with this company.
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Posted 3 years ago
Do not order from this company! Terrible customer service. I emailed, no response. I called and waited 45 minutes before having to hang up. Called a second time, waited an hour and they told me my items would be shipped l, that I’d receive a new order number via email. Nothing yet! I’ve been charged for June and July but have yet to receive my items! Their policy of charging your card monthly even if items never ship is a horrible way to do business!
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Posted 3 years ago
They would not give a ship date when the order was placed, if I had known it was going to take two weeks for the product to even ship I would never have ordered it. I then sent them several emails asking for the order to be cancelled and never heard back. No way to contact the client at all. Then today I get a notice (after several cancellation emails to support) that it shipped. I will now have to take the time to send it back and hope I get my money back. The product was for plant mulch and I had to have it quicker than 3 weeks later by the time I finally get it.
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Posted 3 years ago
I have called them several times, sent them emails & have received no response at all. They will not respond to my email & when I call Im on hold for hours. They continue to charge my card each month & I will continue to dispute the charges. Total Scam!!!!
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Posted 3 years ago
This company did not send products I ordered. Did not refund my money and continue to charge my account every month. Never ever buy from them if you don’t want to deal with this.
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Posted 3 years ago
After reading these reviews, I consider myself lucky. After much effort, I received my refund of $148.10 on June 11. The order was placed on May 4. I was so scared that I would not receive my money. I'll NEVER order from them again!
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Posted 3 years ago
I order the antibacterial surface spray since it’s hard to find Lysol. It ships to me within a week of ordering and got exactly what I ordered.
Homesupply 5 star review on 9th July 2020
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Posted 3 years ago
Not a good experience at all. They lack customer service. It has been 90 days and after filling a complaint with BBB I still don't have my complete order or refund for missing items. I don't like the fact that they process payment before shipping products. Personally I will not order from them again
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Posted 3 years ago
Didn't get what I ordered. Poor follow up and no real response for 2 months after repeated requests.
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Posted 3 years ago
Company is horrible. They took 2-3 months to send broken and incomplete order.
Homesupply 1 star review on 1st July 2020 Homesupply 1 star review on 1st July 2020
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Posted 3 years ago
I must say that I am signed up for automatic refill service from Home Supply. I have received my second shipment and in a timely manner. They sent me an email prior to submitting the charges. So far so good. Saving me time and providing me with hard to find items. I'm appreciative of the good service.
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Posted 3 years ago
Started a subscription to get the discount. Only received half of my first order. They shipped half of the second order. They have returned half of my emails at first. Still owe me money. They say they shipped me supplies that weren’t in the box. Then said they were talking with shipping office and I never heard back. Very disappointing
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Posted 3 years ago
I ordered from Home Supply and then I read the reviews the next day. I was worried that I might not get my stuff. I received an email the next day saying it was being shipped and I received my order only 5 days after I placed the order. I do have it on auto delivery so hoping it continues to be good service I’m very happy with Home supply
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Posted 3 years ago
Homesupply is rated 1.9 based on 50 reviews