Homesupply Reviews

Name: Homesupply
Rating: 1.92

1.9 Rating 50 Reviews

22 %

of reviewers recommend Homesupply

Company Reviews

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Phone:

01752 705522

Location:

HomeSupply Retail Ltd, 14-19 Drake Mill Bus Pk, Estover Road, Plymouth United Kingdom
PL6 7PS

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Homesupply 1 star review on 22nd September 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered lysol aerosol and have received it as promised. Very disappointed because they still advise it being in stock on the website. Bad business!!”

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Posted 3 years ago

“I placed a one-time order. To them that means monthly. So even though I placed the order in the middle of the month, they sent the unwanted order and billed it to me the first of the next month. They don't allow you to make changes to anything on their archaic website, and their customer "service" hold time are over an hour, and they are rude and uncooperative once you get to speak to a "service" rep. This website does not allow for zero stars, so I had to give them one star. Stay away from these racketeers.”

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Posted 3 years ago

“Terrible service DO NOT order from this company. I waited months for a order to be shipped. When I canceled the order I was told I would get a refund 3-5 business days. I never received a refund or the order. The hold time for customer service is over 60 mins. Buyer beware. If I could rate this company a zero I would”

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Posted 3 years ago

“Do not order from this company! Terrible customer service. I emailed, no response. I called and waited 45 minutes before having to hang up. Called a second time, waited an hour and they told me my items would be shipped l, that I’d receive a new order number via email. Nothing yet! I’ve been charged for June and July but have yet to receive my items! Their policy of charging your card monthly even if items never ship is a horrible way to do business!”

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Posted 3 years ago

“They would not give a ship date when the order was placed, if I had known it was going to take two weeks for the product to even ship I would never have ordered it. I then sent them several emails asking for the order to be cancelled and never heard back. No way to contact the client at all. Then today I get a notice (after several cancellation emails to support) that it shipped. I will now have to take the time to send it back and hope I get my money back. The product was for plant mulch and I had to have it quicker than 3 weeks later by the time I finally get it.”

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Posted 3 years ago

“This company did not send products I ordered. Did not refund my money and continue to charge my account every month. Never ever buy from them if you don’t want to deal with this.”

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Posted 3 years ago

“After reading these reviews, I consider myself lucky. After much effort, I received my refund of $148.10 on June 11. The order was placed on May 4. I was so scared that I would not receive my money. I'll NEVER order from them again!”

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Posted 3 years ago

“Not a good experience at all. They lack customer service. It has been 90 days and after filling a complaint with BBB I still don't have my complete order or refund for missing items. I don't like the fact that they process payment before shipping products. Personally I will not order from them again”

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Posted 3 years ago

“Didn't get what I ordered. Poor follow up and no real response for 2 months after repeated requests.”

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Posted 3 years ago

“Company is horrible. They took 2-3 months to send broken and incomplete order.”

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Posted 3 years ago

“Started a subscription to get the discount. Only received half of my first order. They shipped half of the second order. They have returned half of my emails at first. Still owe me money. They say they shipped me supplies that weren’t in the box. Then said they were talking with shipping office and I never heard back. Very disappointing”

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Posted 3 years ago

“Stay away from this company!! Like so many others my card was charged immediately and still 2 months later I have not received my order. 2 emails and several calls with no resolve Now I have to go through my bank to dispute and get my money back Lesson learned!”

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Posted 3 years ago

“The customer service is horrible, no response to emails and there is no way to contact them. I only received half of my order but was charged for the full order which reported when I received my package. Don’t order from this company!”

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Posted 3 years ago

“Terrible company. charged my card immediately then nothing for weeks. No response to emails. Tried to log into 'my account' but said my email/password was wrong. Tried 'forgot password' and it said my email did not exist. Tried to re-register and was told my email is already registered! 6 weeks later, items arrived and were damaged. Still cannot get a response and cannot cancel subscription despite many emails. Just got an email saying a new shipment is on the way (not a replacement; a 2nd order charged to my credit card)! STay away from these people!!”

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Posted 3 years ago

“Home Supply Inc is terrible. I placed my order and received an email confirmation for my purchase. My credit card was charged. I have not received my order however. I reached out to them 3 times asking for an update, shipping info, anything. Nothing from them. I finally asked for a refund. Nothing. I have contacted BBB and left a bad review. My advice to you... DO NOT BUY FROM THIS COMPANY”

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Posted 3 years ago

“They do not answer phone anymore. Do not respond to emails at all. To get your money back you have to go thru your bank and file a dispute. I cannot day how many emails I sent. Horrible company!”

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Posted 3 years ago

“Emailed several times to see about when back ordered items might be available. no response to emails. Still have not received order of Instock items after several weeks. Hate to order from amazon but at least you get order. May try to get refund from PayPal.”

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Posted 3 years ago

“my order was never delivered and there has been no communication from them regarding my order. They billed my credit card upon ordering, not upon shipping. I have emailed and left phone messages-calls go to voicemail. I have requested a refund and cancellation of order. No response. For a month. No refund for the undelivered goods. Buyer beware!”

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Posted 3 years ago

Homesupply is rated 1.9 based on 50 reviews