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Homesupply Reviews

1.9 Rating 50 Reviews

22 %

of reviewers recommend Homesupply

Company Reviews

Phone:

01752 705522

Location:

HomeSupply Retail Ltd, 14-19 Drake Mill Bus Pk, Estover Road, Plymouth United Kingdom
PL6 7PS

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Homesupply 1 star review on 22nd September 2020

Homesupply 1 star review on 22nd September 2020

Homesupply 1 star review on 12th August 2020

Homesupply 1 star review on 12th August 2020

Homesupply 5 star review on 9th July 2020

Homesupply 1 star review on 1st July 2020

Homesupply 1 star review on 1st July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered $100 worth of product in August and called to find out 5 weeks later that it was shipping soon, called again in 10 days and complained... cancelled my order and was told on 10/6 that a refund was going to be sent... It's end of November and no refund! I have tried calling, only tobe told they are busy and to email them. Never, never, never order from this company... so frustrating that I have had to spend time to try and get money back for product never received... disgusting!!!!”

Posted 3 years ago

“I ordered and only received my first order then kept getting charged every month best thing to do is cancel your card”

Posted 3 years ago

“I ordered Lysol spray and when it came it had spilled out of the bag. I emailed and called soo many times with no luck someone by the name of Valerie had finally responded back to me weeks or days later. She asked me to provide pictures for a refund which I did and she did not reply I called and the representative was of no help. I wouldn’t order from here anymore it’s a complete joke extremely poor customer service.”

Posted 3 years ago

“I have been trying to cancel a subscription for months.. no one answers emails no one picks up the phone I even filed a complaint with the BBB!”

Posted 3 years ago

“Here's what went wrong. When I subscribed and ordered Lysol I did receive my first order in July with no issues. So home supply charges me August 31st for more Lysol to be delivered. That has been almost a month and I have yet to receive my second order of Lysol. All I ordered was two bottles of Lysol. I don't see what the problem is. I did not receive my second order of Lysol. So I'm looking at my statements and I'm seeing where they're charging me but they're not delivering my order. So I tried contacting them via email to check on the status or my order with no response. I tried calling them repeatedly and I can't get an answer at all. It puts you through to a representative where the phone just rings and rings and you don't get an answer prompting you to leave a voicemail. I got tired of calling. I just called my bank and explained to them the situation I filed a dispute. I also put a stop payment on any further ability for home supply to take money from me and not deliver my product. I'm tired of going back and forth trying to get a response from home supply it's stressful tiring and exhausting. I feel like this company is a scam if not then they need to get their company in order and address the customers accordingly in a timely fashion. Or hire more people to help if staff are overwhelmed with too much orders. PERIOD!!!! Also How come home supply charged me for Lysol and it shows paid, but the order was never even fulfilled it even shows it on my account. I attached pictures. 😒”

Homesupply 1 star review on 22nd September 2020

Homesupply 1 star review on 22nd September 2020

Posted 3 years ago

“I signed up to receive a shipment from home supply and I tried to cancel and they continue to charge me and send shipments that I do not want. Tried emailing them and asking them to cancel several times. Do not order from them!”

Posted 3 years ago

“This company owes me several months worth of products totaling $175. I’ve called for answers, I was told the products would arrive in a few weeks. A month later and I’m still waiting. I tried calling again but I can’t get through. I’ve left countless voicemails with no return calls. I’m contacting my credit card to decline the charges in the case of fraud. This company is a complete scam. You should be ashamed of yourself! If anyone knows how to legally go after this company, post it in a review. There’s a lot of negative reviews on trust pilot. I’m sure there’s a vast amount of people who would join in the lawsuit.”

Posted 3 years ago

“I received my first order and I been trying to contact them about my second order. I have called and sent emails and I can't get a response!!”

Posted 3 years ago

“I submitted an order and then read these reviews. So the very next day which is today I had my bank stop payment and reissued a different Bank Card to me. What really caught my attention is they are trying to make you buy the same thing over and over. It won't happen. I may only lose $50 and it's not over. I know how to get right to a company like this.”

Posted 3 years ago

“I ordered a light on 5/8, credit card charged. On 6/19 tried calling customer service as still had not received light....no answer and kept getting disconnected. Emailed support 6/19, 6/28, 7/6, 7/26, 7/28. 7/6 disputed with credit card company. On 7/29 I received a “check” via email that I tried to Cash at my bank, which they would not accept. DO NOT order anything from this company. If I could I would not even give 1 star, completely THE worst. As of today, no light & no refund.”

Posted 3 years ago

“Placed a order on 28 July 2020 and not only have I not had any communications from this company as to where my order is located but no one answers there phone or returns phone calls. I believe this to be strange since they had no problem taking the funds from my account immediately. Either refund my money or ship all my items. Thanks”

Homesupply 1 star review on 12th August 2020

Homesupply 1 star review on 12th August 2020

Posted 3 years ago

“Run fast away from this company. No one will reply after your order has been placed via email or phone call. It's sad when company's failure to care about their customers.”

Posted 3 years ago

“I ordered lysol aerosol and have received it as promised. Very disappointed because they still advise it being in stock on the website. Bad business!!”

Posted 3 years ago

“I placed a one-time order. To them that means monthly. So even though I placed the order in the middle of the month, they sent the unwanted order and billed it to me the first of the next month. They don't allow you to make changes to anything on their archaic website, and their customer "service" hold time are over an hour, and they are rude and uncooperative once you get to speak to a "service" rep. This website does not allow for zero stars, so I had to give them one star. Stay away from these racketeers.”

Posted 3 years ago

“Terrible service DO NOT order from this company. I waited months for a order to be shipped. When I canceled the order I was told I would get a refund 3-5 business days. I never received a refund or the order. The hold time for customer service is over 60 mins. Buyer beware. If I could rate this company a zero I would”

Posted 3 years ago

“Do not order from this company! Terrible customer service. I emailed, no response. I called and waited 45 minutes before having to hang up. Called a second time, waited an hour and they told me my items would be shipped l, that I’d receive a new order number via email. Nothing yet! I’ve been charged for June and July but have yet to receive my items! Their policy of charging your card monthly even if items never ship is a horrible way to do business!”

Posted 3 years ago

“They would not give a ship date when the order was placed, if I had known it was going to take two weeks for the product to even ship I would never have ordered it. I then sent them several emails asking for the order to be cancelled and never heard back. No way to contact the client at all. Then today I get a notice (after several cancellation emails to support) that it shipped. I will now have to take the time to send it back and hope I get my money back. The product was for plant mulch and I had to have it quicker than 3 weeks later by the time I finally get it.”

Posted 3 years ago

“This company did not send products I ordered. Did not refund my money and continue to charge my account every month. Never ever buy from them if you don’t want to deal with this.”

Posted 3 years ago

“After reading these reviews, I consider myself lucky. After much effort, I received my refund of $148.10 on June 11. The order was placed on May 4. I was so scared that I would not receive my money. I'll NEVER order from them again!”

Posted 3 years ago

“Not a good experience at all. They lack customer service. It has been 90 days and after filling a complaint with BBB I still don't have my complete order or refund for missing items. I don't like the fact that they process payment before shipping products. Personally I will not order from them again”

Posted 3 years ago

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Homesupply is rated 1.9 based on 50 reviews