Hoseasons Reviews

2.0 Rating 772 Reviews
26 %
of reviewers recommend Hoseasons
2.0
Based on 772 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
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Phone:

0844 847 1356

Location:

Hoseasons Holidays Limited Lowestoft
Suffolk
NR32 2LW

How quickly does Hoseasons resolve customer queries?
(2 weeks ago)
Greater than 53% of reviewers feedback is Hoseasons takes over a week to resolve customer queries.
(2 weeks ago)
C-
58.33%
Industry Average
Booked accommodation using website and without realising they changed my dates to suit there sytem this now leaves me without accommodation my first night back in uk after overseas travel and paying for a night when I won’t be in the country. When asked to change my dates back to what I asked for was told we don’t do bookings for a Thursday to Thursday if this was made clear at time of booking I wouldn’t have booked at all but because I paid in full now have to pay a night I won’t be there and have to find alternative for my first night. I live in Australia and I am not impressed with this service very poor !!!
- Paul
Your behaviour has been nothing short of disgusting customer service.
- Dennis Murray
I booked a chalet in cornwall and i had the foresight to take out the so called cancellation insurance for a further £75 when unfortunately my partner had her annual leave amendment i tried to cancel via customer service i was spoken to with sarcasm no empathy or understanding and i was told well if you can’t go can you get another member of my family to go instead this company is appalling they miss sold me insurance which virtually covers you for nothing please do not fall for this scam
- Mr kevin lovelock