Hqhair Reviews

Name: Hqhair
Address: -, - -, Cheshire
Rating: 1.57

1.6 Rating 28 Reviews

14 %

of reviewers recommend Hqhair

1.6

Based on 28 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

About Hqhair:

HQhair.com has been at the top of online premium beauty for 13 years. At Hqhair you can purchase professional hair and skincare products available online. Beauty products from luxury brands such as NARS Moroccanoil are also available. We offer free delivery worldwide.

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Email:

customer.relations@hqhair.com.

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a product waited for more than 2 months.... And they still refused to refund until now. Worest online experience ever”

Helpful Report

Posted 4 years ago

“I was overcharged and contact them four times through their message center. All four agents replied but didn't answer my questions directly. They avoided to tell the customer the truth about the transaction and tried to cover up their mistakes. I was furious the last time I used the online chat with Agent Macey. 1) She said my products was in the exclusion list, then she sent a link. But the brand was not on that list. 2) She said I needed to address the overcharge problem on the day I purchase the products, not now. I asked her to show me this policy. She shut down the chat window without solving the problem! So rude and dishonest! 3) Then I tried another Agent Hollie, I guess as I showed her my order number, she used the automatic message, something like I'm still in line waiting. if I didn't response, she'll close the window. I replied back every time I saw it. But she didn't reply and close the window as well. Warning: Never buy anything from it. There are better websites out there.”

Helpful Report

Posted 4 years ago

“Beware the non-existent offers! I’ve used this company for a while due to the good product range, reasonable prices and fairly swift delivery, however will be going elsewhere from now on. When placing my most recent order, I attempted to use the offer code provided to receive an additional discount but was informed as my products were already discounted, this offer would not apply in this case. This was perfectly reasonable but as I went to check out, I was advised that if I spent an additional £24 I would qualify for a ‘mega bundle’ worth £90. This seemed like a great deal so I duly spent the extra money to receive the deal advertised. I was very disappointed to receive my items without said ‘mega bundle’ as stated. I contacted the live chat and received a series of barely intelligible messages that I could not really make sense of plus an offer of a £5 discount and was informed that I would be contacted by a customer service representative within 24 hours. 2 days later I received a telephone call from service advisor Alan who, though perfectly pleasant and polite, patronisingly explained that it was my ‘interpretation’ of the offer that was to blame. Not anywhere were any terms or conditions of this offer listed, simply my eligibility for the offer. I am not unintelligent (I have 2 degrees) and resented being spoken to like an idiot. I was offered a £15 discount but as I am currently being treated for cancer, do not really need any further stress in my life so have decided to dispense with the services of HQ hair in future.”

Helpful Report

Posted 5 years ago

“They sent me my order overseas without securing product. Half order leaked n no product left. Been trying to get my refund for 3 weeks and they keep stringing me along. DO NOT ORDER FROM THESE CROOKS”

Helpful Report

Posted 5 years ago

“Don't be fooled by the flashy site, this company seems to be run out of somebodys basement. Received incorrect items with several items missing that I had been charged for still. Have sent twitter messages, facebook messaes, emails and mesasges through their site trying to resolve the issue but zero response. Tried to return the items but there are no return information listed on their website at all and says to contact them for a return. However, they don't reply to anything so how can you? Simple answer is it's a tactic to prevent you from returning anything so that they don't have to give a refund. If they manage to ignore you for 14 days then say you are out of time to return. If you pay with credit card or paypal your only option is to open a dispute. Disgusting company, take a look at all the bad reviews and take your custom elsewhere.”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“I bought a hair dryer from Hqhair.com, I'm from U.S., when it arrived I realized that was UK power plug and most importantly the product was 220v. I sent them a message, and shipped the product. Unfortunately as they are based in UK the postage was U$ 50.00. I contacted them to reimburse also the postage since it costs 50% of the product value. They are not willing to do so, even more the product has already arrived in their facility for over a week and I haven't received even the agreed product value reimbursement.”

Helpful Report

Posted 7 years ago

“I bought a hair dryer at hqhair.com, I'm from U.S., when the product arrive, I realize the power plug was from U.K. and more importantly the product was 220Voltage. So, I contact the website for return and them I sent the product and I shipped it back to them. Only detail was that I had to pay for postage (around U$50.00) which represent 50% of the product value. Asked them to reimburse the postage also, since their website didn't have the voltage and that the product was shipped from UK. Tried several times to contact their support but they are not willing to resolve the issue. They have received the product back and I didn't even receive the refund from the product neither the postage.”

Helpful Report

Posted 7 years ago

Hqhair is rated 1.6 based on 28 reviews