Interhome Reviews

Name: Interhome
Address: Morie Street Studios Wandsworth Town 5 Morie Street (unit 6) GB, London
Rating: 1.00

1.0 Rating 2 Reviews

0 %

of reviewers recommend Interhome

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About Interhome:

With more than 44 years of experience, Interhome.co.uk is one of the largest providers of quality villas, chalets, apartments and special places to stay in Europe, USA and South Africa. Every year, more than 500,000 clients travel with the holiday home specialist.
Offering 46,000 holiday rental properties throughout 26 countries from Croatia to Cape Town and can meet practically every requirement: sea, mountains, winter ski & snowboard, city or countryside, in an apartment or villa with a pool – Interhome.co.uk certainly have the right property for the right client.
Interhome.co.uk is based in Zurich and is owned by parent company Hotelplan one of Europe’s largest travel companies.

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Phone:

0208 877 6370

Email:

info@interhome.co.uk

Location:

Morie Street Studios Wandsworth Town 5 Morie Street (unit 6) GB
London
SW18 1SL

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Anonymous

Anonymous // 01/01/2019

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“We booked a home for our visit to Ireland. We did the booking with Airbnb but Interhome manages the property. We were told we would get information on the address and check in instructions 28 days before our visit. We did not. A week before I started emailing no response, as we got closer our emails became more frantic and I started copying the corporate offices still no response. 25 emails later and the day of the check in with no response I reached out to Airbnb. Two hours before check in no response. We were finally able to find the name of the person who cleans the hose and we got checked in two hours late. Two hours later 4 hours after check in I get a response on Airbnb because Airbnb had reached out to them with directions on how to check in . Everyone e that had stayed with them had similar complaints about communication issues. We will never stay in a house managed by this group ever again. We travel extensively and have stayed in hundreds of homes though out Europe and the US and this is the worst company I have ever worked with. AVOIDED THEM AT ALL COST!!!!”

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Posted 5 months ago

“Have recently returned from Denia, Spain - Villa Buena Vida (booked via Airbnb) When I booked the villa the check in time stated was 2pm - 4pm. I booked transport from Valencia based on this time. A week or so before we arrived we were sent travel documents which changed the check in to 4pm - 7pm. Then due to delays with the villa being cleaned we did not gain access to almost 6pm. A whole afternoon was wasted. When we finally gained access a number of rooms stank of smoke. The dishwasher door did not close properly and water leaked onto the kitchen floor. We could not use it. This was reported on Sunday but not fixed until the following Thursday afternoon. The blind in the upstairs main bedroom could not be raised meaning we could not use the balcony. This was reported on Sunday but not fixed until the following Thursday afternoon. The door on the upstairs shower was broken and unsafe to use. This was reported on Sunday but not fixed until the following Thursday afternoon. If I had known we would not have access to the villa until 6pm, have no dishwasher, shower or balcony until the last day I would not have booked the villa. When I requested compensation, Interhome said they would investigate. Actually what they did was play the Airbnb system, so that the 72 hour period in which to complain to Airbnb was exhausted. Now they just ignore my emails. Terrible way to treat a customer with a legitimate complaint.”

Helpful Report

Posted 1 year ago

Interhome is rated 1.0 based on 2 reviews