“Really good customer service. We had missed the 30 day return policy due to delayed building work but they kindly agreed to refund us for the items anyway when other companies refused. We used this website all the time when doing up our house.”
“Great web-site, great product range, great prices, great telephone sales team - very helpful in immediately resolving a minor issue I had. I'll definitely go there first for future purchases, and I've started recommending to friends and family!”
“The website was easy to navigate and I soon found what I was looking for. There was plenty of choice at reasonable prices. My order was despatched almost immediately and arrived the next day which was very impressive. It was well packed too. A good firm to deal with and I will use again.”
“Nice images of the product, simple descriptions. Had to leave the site before completion but my basket was still there several days later. Only took one click to complete the deal and it's free next day delivery. Only downside is that VAT is added after.”
“I’ve had a couple of items from this firm that have been substandard. One was returned and they refunded me. The latest was a galvanised 300mm cabin hook which, although fitting the description, was very shoddily made, I am always disappointed when screws supplied with a product have a “Phillips” style head and not “Posidrive” as this screams cheap Chinese screws at me. The screws supplied with this product either burred in the head when driving in or, worse, snapped on the shank when attempting to remove them The galvanising on the hook part was very rough and shoddy. Not up to British Made “Eliza Tinsley” style although the price was definitely “Eliza Tinsley”. On the plus side, their delivery, returns and customer help are very good. Personally I’d prefer to receive quality goods! Two unhappy experiences with this company so will not be using them again.”
“What absolute dross. Once again I ordered items on a pre 1030. Once again the items required were not delivered. Nor will they even come today at all. I have men on site waiting for the items, which has now cost me money an likewise I will no longer get paid from the job today as I cannot complete it.
Called ironmongery direct who blamed DPD. That's not my problem, my contract is with Ironmongery Direct! I am thousands of pounds down today and they won't even issue a refund until the items are returned to them even though I have not received most of the items in the first place. Avoid this company, they have serious reliability problems, and aren't bothered to help out when they're in the wrong.”
“The website has major technical issues, resulting in it being unable to use saved addresses or record house names for delivery addresses, so deliveries always arrive late. Despite knowing and admitting this and still advertising next day delivery on the website, Ironmongery Direct Customer Services has refused to refund delivery charges. If you need products quickly, don't risk it, just buy local.”
“Unreasonable returns policy- strict 28 days I was a few late mostly because I was waiting for other parts to compare it to then a few extra days because I was in hospital. They were I willing to accept the return a few days late which is feel is bad customer service and poor ethic. What is the difference to them if it is 28 days or 33?”
“Used to be so good, but right now absolutely unreliable, not fulfilling promises, making a lot of mistakes. And operators... they are like robots and don't even listen. Messed up our delivery, lost part of the package. Charged us for the replacement delivery, promised to refund back. Delayed replacement order for a week. Still unresolved. We as a building company lost a crucial completion date. Last time we used them..”
“Delivery not made - then rang to find out where goods are - basically brushed aside and told they will be tomorrow sometime a day late - I could have got quicker better service elsewhere.”
