Jessops Reviews

"My body physically aches, especially my neck with the amount of facepalming, pacing, stress, and anger I've had to deal with because of this crappy company. Worst gift giving experience of my entire life so far.\r\nLong story short, DON'T ever buy anything online from Jessop's. Ordered before Christmas, it's now been nearly a month since I ordered and it's ARRIVED DAMAGED, then returned BROKEN IN HALF, then the same broken pair was sent back to me, then sent away and made it way back to me for a third time. Still no response from either Csjessops.com or csresolutionsjessops.com outraged by the amount of time I've had wasted, a 7am-5pm collection slot (4 separate occasions now) for a pair of binoculars that arrived broken in half. Also Ive still been left in the dark with regards to what the solution is, I keep only getting umms and arrs about what they should do coz this is clearly such a massive fk up. I just want either a new pair or a refund and it's still such a struggle for them to even approve that and let me know what the outcome is. Nobody knows how to resolve this problem because not a soul has even tried to send me a new pair yet. They won't send you the goods you've ordered UNTIL they receive the broken goods back, now normally this would make sense, especially if the product can be resold or refurbished. The pair I received couldn't even zoom in, the zoom arm was completely jammed and the focus was never syncing... It's almost like one of the lens has been completely detached and forcibly been put back together again. It also came to me in a box labeled KITE PACKAGING.CO.UK so I know it was some other users broken pair that was sent back too, how the fk it ended up at my house, not once, not twice but three times due to Jessop's and DPD being incapable of delivery services.\r\n\r\nIf you like being left in the dark, receiving countless broken or completly destroyed food then Jessop's is the place for you. Just make sure you take some Kalms or summin before you try and sort anything out with them. It WILL be a very stressful experience. Good luck. Oh, and wish me luck too! Haha"

"My body physically aches, especially my neck with the amount of facepalming, pacing, stress, and anger I've had to deal with because of this crappy company. Worst gift giving experience of my entire life so far.\r\nLong story short, DON'T ever buy anything online from Jessop's. Ordered before Christmas, it's now been nearly a month since I ordered and it's ARRIVED DAMAGED, then returned BROKEN IN HALF, then the same broken pair was sent back to me, then sent away and made it way back to me for a third time. Still no response from either Csjessops.com or csresolutionsjessops.com outraged by the amount of time I've had wasted, a 7am-5pm collection slot (4 separate occasions now) for a pair of binoculars that arrived broken in half. Also Ive still been left in the dark with regards to what the solution is, I keep only getting umms and arrs about what they should do coz this is clearly such a massive fk up. I just want either a new pair or a refund and it's still such a struggle for them to even approve that and let me know what the outcome is. Nobody knows how to resolve this problem because not a soul has even tried to send me a new pair yet. They won't send you the goods you've ordered UNTIL they receive the broken goods back, now normally this would make sense, especially if the product can be resold or refurbished. The pair I received couldn't even zoom in, the zoom arm was completely jammed and the focus was never syncing... It's almost like one of the lens has been completely detached and forcibly been put back together again. It also came to me in a box labeled KITE PACKAGING.CO.UK so I know it was some other users broken pair that was sent back too, how the fk it ended up at my house, not once, not twice but three times due to Jessop's and DPD being incapable of delivery services.\r\n\r\nIf you like being left in the dark, receiving countless broken or completly destroyed food then Jessop's is the place for you. Just make sure you take some Kalms or summin before you try and sort anything out with them. It WILL be a very stressful experience. Good luck. Oh, and wish me luck too! Haha"

"My body physically aches, especially my neck with the amount of facepalming, pacing, stress, and anger I've had to deal with because of this crappy company. Worst gift giving experience of my entire life so far.\r\nLong story short, DON'T ever buy anything online from Jessop's. Ordered before Christmas, it's now been nearly a month since I ordered and it's ARRIVED DAMAGED, then returned BROKEN IN HALF, then the same broken pair was sent back to me, then sent away and made it way back to me for a third time. Still no response from either Csjessops.com or csresolutionsjessops.com outraged by the amount of time I've had wasted, a 7am-5pm collection slot (4 separate occasions now) for a pair of binoculars that arrived broken in half. Also Ive still been left in the dark with regards to what the solution is, I keep only getting umms and arrs about what they should do coz this is clearly such a massive fk up. I just want either a new pair or a refund and it's still such a struggle for them to even approve that and let me know what the outcome is. Nobody knows how to resolve this problem because not a soul has even tried to send me a new pair yet. They won't send you the goods you've ordered UNTIL they receive the broken goods back, now normally this would make sense, especially if the product can be resold or refurbished. The pair I received couldn't even zoom in, the zoom arm was completely jammed and the focus was never syncing... It's almost like one of the lens has been completely detached and forcibly been put back together again. It also came to me in a box labeled KITE PACKAGING.CO.UK so I know it was some other users broken pair that was sent back too, how the fk it ended up at my house, not once, not twice but three times due to Jessop's and DPD being incapable of delivery services.\r\n\r\nIf you like being left in the dark, receiving countless broken or completly destroyed food then Jessop's is the place for you. Just make sure you take some Kalms or summin before you try and sort anything out with them. It WILL be a very stressful experience. Good luck. Oh, and wish me luck too! Haha"

"Jessops used to be a good retailer many years ago, now a complete shambles! Purchased a used autofocus lens for \u00a3381.00. Advert and my email confirmation clearly state it as autofocus and all specs are the same as the autofocus model. \n\nTheir support now claiming it's a manual focus lens! The manual focus version is cheaper when bought new! I can currently see a used model on Harrison Camera for \u00a3175.00. Who in their right mind would pay \u00a3381 for a used model? Jessops now saying they are cancelling my order and I will have to wait 5 days for refund. \n\nSo not only are they unable to list used items correctly but their staff have no idea what the market prices really are. I'm still convinced this listing MUST be for an autofocus version but they simply don't see how odd it is for a used model to sell for much more than a new lens. \n\nI'd advise staying well clear of Jessops. I've always found London Camera Exchange and WEX to be much better for new and used and will make sure to use them instead."