“My 119 day old Sony camera went wrong, I emailed Jessops Customer service as they don't work at weekends, 2 days later I received a standard response that my camera would need to be returned for repair as it didn't go wrong within the first 30 days. I challenged this as the camera was barely used during its 119 day life, standard response again, sorry but it has to be returned for repair and it would take 6-8 weeks if parts available but could take longer. I had photo days and a photography course of 5 weeks booked. All very impersonal and "standard" responses that took days. Sony on the other hand were amazing, I had the same contact throughout the email stage, they did what they said they'd do, looked at photos that I'd taken and then asked me to return, they repaired and sent it back within 10 days, it would have been quicker but they had to wait for the part to come in. Jessop -v- Sony - Jessops you need to up your game !! I will NOT be buying anything from Jessops ever again.”
“I had ordered a professional camera worth £ 2650. I had placed the order on Thursday, 7 January 2021. The money was debited from account on the same day. Since then, I have been trying to contact them on phone, email and also online chat. Other than an automatic email reply from a no-reply inbox, I am struggling to get some update from Jessops.
Their website showed as the product was available hence, I placed the order.
There are other providers who have promised delivery in 3 days, but I cannot place an order unless Jessops refund my money or gives us a delivery date which meets our requirement.. But I am stuck because Jessops are neither confirming the delivery of the product nor refunding the amount if they are unable to supply.
During the COVID situations I have found online purchases have become more efficient and many responsible companies have streamlined process.
I think Jessops should learn from companies like Amazon, Currys PC world, B&Q ... and try to learn from them on how to deal with customer orders during the COVID times.
I have sent a third polite reminder to Jessops only asking for a response but not succeeded yet.”
“my daughters dog died, we decided to get a canvas print of the dog to hang on her wall. took the picture in and collected the canvas print the next day. couldn't really inspect it in the shop because it had been parceled up, and we didn't want to risk it getting damaged going home on the bus.
when we got it home and opened it, we were upset about the quality. the picture was too dark on one side, and you could only really see one side of the face. Now I know the picture was a little dark on one side, but you could see the face, and also why didn't someone ask us or gave us advise about lightening the picture slightly ??? no one advised us about any of this.
When i rang up the next day to discuss with the store. i was told they still had the picture on file, and yes it could have been made lighter. But if i wanted it doing I would have to pay another £28.
I put my trust in the store to advise me, and they failed to do this. My advise to anyone wanting a canvas print from Jessops to make sure you go it prepared with all the questions you have, because THEY wont advise you... Really not impressed with them.”
“I wanted to purchase a DSLR camera,talked to someone online on the website, they were no help at all kept telling me to call customer service. i felt like they could not be bothered answering.(i spoke to other company's online and the same questions were answered without hesitation and without making me wait).After contacting the customer care department, the product i wanted could only be delivered to the house. i could not collect it in store even if i paid the full amount online! which made it impossible to actually get the VAT back at the airport. paying 4799 GBP for a camera the VAT amount is well worth it (around 800 GBP) overall very bad experience but i got to discover Calumet which is brilliant very good service will always be using them from now on.”
