Mytyres Reviews

Name: Mytyres
Address: 9 Thames Street,Charlbury, Oxford United Kingdom, Oxford
Rating: 1.37

1.4 Rating 113 Reviews

10 %

of reviewers recommend Mytyres

Company Reviews

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Metrics

1.4

Based on 113 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 3286532

Email:

mytyres@delti.com

Location:

9 Thames Street,Charlbury, Oxford United Kingdom
Oxford
OX7 3QL

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Mytyres 5 star review on 25th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong tyres sent, refund takes ages (if they ever send me one). Courier will collect wrong tyres in 6 days!! Joke!! waiting for my refund already 4 days!! Don't ever try to order tyres here, they have standards from the previous decade!”

Helpful Report

Posted 3 years ago

“I have ordered tyres and alloys over 10 days ago and have only just recieved an email saying that they do not have the items in stock. It caused some issues for me as I have had to find alternative transportation in the mean time. They offered me an alternative that would be more expensive so I declined the offer as they were not the tyres i wanted. They were more than willing to take the money. Still waiting on a refund. A real let down, even after all the good things I heard about them.”

Helpful Report

Posted 3 years ago

“Do not use MyTyres I specifically ordered 'N0' safety rated Hankooks and they sent me lower rate tyres which = No Insurance and No Makers Approval which is dangerous. Lucky for me the tyre fitters noticed the failure from MyTyres. I contacted MyTyres and haven't heard back! They are not professional. I have attached a picture of the correct tyre - it is easy to see the 'N0' marking but MyTyres simply didn't care!”

Helpful Report

Posted 3 years ago

“Ordered some oil via ebay 19.8.19 didn't receive it until 23.9.19 got a refund. 2 days later it turned up . A year later they are wanting there money fair enough. But put a £5 reminder fee on and didn't make it easy to pay after several phone calls finally got hold of someone i could understand. Lets hope i have seen the back of them never again”

Helpful Report

Posted 3 years ago

“Ordered two winter tyres. When they finally arrived I had them fitted, I then noticed one tyre had 4/5 large bulges in the sidewall. I opened a case with them where they sent a replacement & organised collection of the faulty tyre. DPD were sent to collect the faulty tyre but registered the collection as failed attempt. I have since received an invoice from them for the cost of the replacement tyre which I have refused to pay. This has now escalated to them threatening me with debt collection agency & the charge is now double what the tyre was. I will not pay it. AVOID AVOID AVOID”

Helpful Report

Posted 3 years ago

“Ordered and paid for 2 tyres. 1 was delivered which wasn't signed for. I complained and was then treated like a thief having to sign an afferdavit to swear that I hadn't recieved 2 tyres. The whole transaction was a nightmare from the moment their courier delivered and didn't do his job properly. Its a shame as I had used this company a few times before and never had a problem. This isn't the same company it was 12 months ago, its been sold to a bunch of Germans (delti) who are useless !!! I'll be going back to Black Circles.”

Helpful Report

Posted 3 years ago

“Shockingly bad service, joke of a company. Tyres paid for but not in stock. Told refund would be issued, no refund. Had to call back and threaten legal action. AVOID this joke of a company”

Helpful Report

Posted 3 years ago

“Shocking service. No tyres and no communication. Disgusting. Certainly not professional. Where are my tyres”

Helpful Report

Posted 4 years ago

“Absolutely shocking service ,not fast delivery as stated took 4 weeks to receive my tyres and was told I still haven’t paid for them .i asked for a partial refund for the bad service and was offered 12 pound .ill never buy from my tyres again”

Helpful Report

Posted 4 years ago

“Shocking service. Ordered tyres, they were sent to the garage I selected on the MyTyres website as a fitting option. On arrival at that garage I was told the tyres were too wide for them to deal with. I then had to find another larger vehicle to go back and collect the tyres, find another garage that could deal with them and take the tyres to them. Then I had to go back and collect the first vehicle which needed the tyres. I then spoke to MyTyres Customer Service, who couldn't offer me a refund on the fitting straight away or any level of compensation for the hassle incurred. They said they will have to go through a procedure to establish the refund of the fitting. If I could give zero stars I would!”

Helpful Report

Posted 4 years ago

“People don't buy from this company. They make it hard to see people's reviews. They tried to steal money by billing me twice. DO NOT BUY From this place. Buyer beware”

Helpful Report

Posted 4 years ago

“PEOPLE BE VERY CAREFUL AS THIS SELLER STEALING PREVIOUS CUSTOMERS MONEY FROM THEIR PERSONAL BANK ACCOUNT.THE THEFT WAS REPORTED TO MY BANK AND NOW IS UNDER INVESTIGATION!!! AVOID AVOID AVOID”

Helpful Report

Posted 4 years ago

“PEOPLE BE VERY CAREFUL AS THIS SELLER STEALING PREVIOUS CUSTOMERS MONEY FROM THEIR PERSONAL BANK ACCOUNT.THE THEFT WAS REPORTED TO MY BANK AND NOW IS UNDER INVESTIGATION!!! AVOID AVOID AVOID”

Helpful Report

Posted 4 years ago

“Ordered 4 rims from Mytyres. More than 2 weeks later, the company is actually in Germany, English one just on paper, received 2 good and 2 wrong ones. Email, pictures etc, organise to send the wrong ones back, one morning a DPD driver came to pick up the parcel, obviously I had no clue that he was coming. Anyway, a week later received one rim only. Time wasters, avoid!”

Helpful Report

Posted 4 years ago

“RIP OFF COMPANY THAT LIE AND STEAL I ordered tyres that were "in stock". Despite being told on three consecutive days "They are in stock and will be dispatched today" they never did. So I cancelled the order and purchased elsewhere... Then they sent them. After three weeks of trying to arrange return of the tyres and being ignored, I finally gave up and told them if they weren't collected by the end of the following week, I would dispose of them... I heard nothing back so duly disposed of them Then 2 MONTHS later they have charged me for them and I am now threatening legal action to get my money back AVOID AT ALL COSTS”

Helpful Report

Posted 4 years ago

“Awful service!! 3 weeks for tyres!! Lost in transit customer service agents that don’t own the issues customers experience. Email based replies. Won’t be held responsible for the courier companies they employ shocking!! So who’s should the customer???”

Helpful Report

Posted 4 years ago

“Hello, Not happy with the way they have dealt with me. I`m waiting on the items over 9 days now, i was told that my delivery will be with me on 12.08.19, is 13.08.19 now and after sending another email to them i just got no reply with any update on my order. This is the last time I`ll be doing any shopping with this company and I`ll advise anyone to stay away from them. Kind regards”

Helpful Report

Posted 4 years ago

“Absolutely horrendous customer service read some reviews about purchasing then not receiving the items they’d paid for! However stupidly gave the benefit of doubt and bought 4 tyres and immediately sent a message asking for delivery time as I was driving Cornwall and needed tyres as soon as possible I didn’t get a reply until 6days later which was to tell me that they didn’t have the tyres and I’d be getting a refund!!!! 6 days they waited to tell even when I explained I was desperate for the tyres they didn’t have the decency to refund straight away! Absolutely disgusting company AVOID get the same tyres at same price from anyone else on eBay don’t TRUST them!”

Helpful Report

Posted 4 years ago

“Terrible service, tyres were meant to be overnight delivery, then told 4 days, over 1 week later still no tyres. Was told I’d be called back on 3 different occasions, not called once. Finally asked for a refund 5 days later still not had my money back. Will never use again or recommend. Shameful.”

Helpful Report

Posted 4 years ago

“Been waiting over a week and still no tyres didn’t get much joy on the phone ether rubbish service”

Helpful Report

Posted 4 years ago

Mytyres is rated 1.4 based on 113 reviews