ProCook Reviews

“ The customer assistant was abrupt and dismissive in store - when my daughter asked for advice she actually rolled her eyes at a waiting customer and was not pleasant at all. The waiting customer confirmed she had rolled her eyes !! Customers are struggling financially at the moment and I think if they find time and money to purchase from your store they deserve to receive polite customer service. ”

“ Terrible quality and customer service. ”

“ Very rude customer service adviser. Young girl who wasn’t friendly at all and at 62 years old I am quite disgusted. If they are shirty with me then I will deal with in the same manner. Most of the products I have had have been brilliant. The bread maker was a disaster. The first lady who dealt with the return was so lovely and helpful. Had no issues whatsoever. ”

“ We bought a frying pan which started to lose its nonstick after just a few uses, and then the surface started to come off with sticky patches that would not wash off coming through. Much better to buy cheaper pans from supermarkets or Amazon. No response so far from customer service to our complaints. ”

“ I wish I had never contacted them — I’ve never encountered such rude customer service. ”

“ The set we bought wasn't cheap, but two of the pans lasted about as long as a 5 pound set from Homebargains. The non stick surface was completely useless and with the enamel sticking to everything. We can't use two of the 5 pans in the set. I sent pictures and messages to the customer service, who were as pointless as the pans themselves. I'd strongly avoid this company and will ensure friends and family do the same. ”

“ If I could give zero stars I would, terrible customer service. Do not touch this company with a barge pole. Next to useless. ”

“ Bought some ProCook frying pans and service may aswell cook on duct tape, the pans are terrible, we have one pans left and it's now completely destroyed. The lifetime warranty on this pans are a joke aswell ”

“ For the money spent on 3 pans, the worst pans by far. They stick, they do not clean well and when I contacted their customer service they said no returns as the pans were used?! How can one know if the pan is what they advertise if is not used. Spend your hard earned money on some other product. Do not buy ProCook. ”

“ Would not purchase ProCook again as customer service & understanding is lacking . ”