ProCook Reviews

“ On 7th August I ordered a set of pans from ProCook, i paid for next day delivery for Saturday 8th. When this did not arrive I contacted your customer support and was told it had not been shipped. I asked if you would deliver it on the Sunday and was told no. I told you I could not accept delivery during week and you said you would hold it until the following Saturday. I contacted you on Wednesday 12th and said I was off work on the Friday so you could deliver it on either the Friday or the Saturday (14th or 15th) it never came on either day. I contacted you again and was told it had not been dispatched at which point I cancelled my order and received a refund. No explanation or anything, shocking customer service ”

“ Awful company that deletes negative reviews on other platforms. Quality is okay - not great - but not brilliant either. Toxic customer service. The worst I've ever encountered. Avoid like the plague. ”

“ Customer service said it was how I was using them. ”

“ The customer assistant was abrupt and dismissive in store - when my daughter asked for advice she actually rolled her eyes at a waiting customer and was not pleasant at all. The waiting customer confirmed she had rolled her eyes !! Customers are struggling financially at the moment and I think if they find time and money to purchase from your store they deserve to receive polite customer service. ”

“ Terrible quality and customer service. ”

“ Very rude customer service adviser. Young girl who wasn’t friendly at all and at 62 years old I am quite disgusted. If they are shirty with me then I will deal with in the same manner. Most of the products I have had have been brilliant. The bread maker was a disaster. The first lady who dealt with the return was so lovely and helpful. Had no issues whatsoever. ”

“ We bought a frying pan which started to lose its nonstick after just a few uses, and then the surface started to come off with sticky patches that would not wash off coming through. Much better to buy cheaper pans from supermarkets or Amazon. No response so far from customer service to our complaints. ”

“ I wish I had never contacted them — I’ve never encountered such rude customer service. ”

“ The set we bought wasn't cheap, but two of the pans lasted about as long as a 5 pound set from Homebargains. The non stick surface was completely useless and with the enamel sticking to everything. We can't use two of the 5 pans in the set. I sent pictures and messages to the customer service, who were as pointless as the pans themselves. I'd strongly avoid this company and will ensure friends and family do the same. ”

“ If I could give zero stars I would, terrible customer service. Do not touch this company with a barge pole. Next to useless. ”