RAC Reviews

“ The ordered one didn't fit so, he fitted the other battery that he had brought and I paid for that battery when He had finished ,and requested a refund for the one I had bought online . ”

“ Wouldn't refund a roadside assistance membership for a car that was written off. ”

“ RAC then rang to say they were on the way but I explained the situation, he apologised for the very long wait time and said to call customer services to arrange a refund of the £45. ”

“ In the end, they refused to refund my full payment. ”

“ When I attempted to cancel my subscription, I was informed that I would not receive a full refund due to “administrative costs. ”

“ After 30 years with the RAC I need to cancel my membership. You abandoned my wife and three children when her car broke down. I spent 15 hours overnight in a cold car park waiting for you. Each time I called you, you gave me a different story about how assistance was on its way, but none of them were true. We first called you at 6pm. I finally got a tow home at 9am. How do I get a refund please? ”

“ I spent over an hour just trying to report my breakdown without my glasses on in the freezing cold. I was asked to fill out forms online 3 times. Then asked to phone 3 times as well. They promised a refund twice, but never provided it. ”

“ Called them at 16.30 on Saturday - car died, lone female and freezing cold. Was given a time slot of 8.20-11.20pm. Couldn't get hold of anyone to speak to and only a couple of text updates at 9.45pm - still nothing so refreshed the link in one of the previous texts to discover my slot had now become 1.40-4.40a.m the next day. I had to make the decision for my own safety, so cancelled the call and risked walking home. Early the next morning 6.30a.m I logged a second call. Was initially told 11.40-13.40 as a slot but then another text saying they were sending a local agent between 11.30 & 12.00 - nothing! By 13.40, still nobody and no updates so in desperation I asked a neighbour and on the third attempt we managed to get the car going and get it safely home. I have complained to RAC and basically they are not interested and have closed my complaint. Nearly every phone line you try including the one that says 'if you want to talk to a person - use this one' takes you down a rabbit hole and back to their website. They are taking lots of money nearly £300 in my case for a service they clearly can't provide!! How are they getting away with this, it is fraud!!! I now have to try and get through to yet another department to cancel my membership and get a refund - wish me luck!! I will never recommend RAC to anyone!!! ”

“ They have cancelled it so I never got the service the next day yet they will not refund my money. ”

“ Bought battery from reputable co and waited weeks for my refund. ”