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RAC Reviews

1.4 Rating 2,921 Reviews
B-
Happiness Grade
B-

Customer Service - Good

74.02%
Industry Average
Husband & I broke down on a tricky hill between Bath & Bradford on Avon yesterday. First RAC van came to move us in 15 mins, second van that brought us home only another 15 mins later. Excellent service - thank you!
posted 1 week ago - Anonymous
RAC shocking. Thank God for your subcontRACtor e and s. Really poor service no care. Children with us (daughter is autistic). Left us and said around 10pm for collection. If it wasn't for the guy from e and s using his initiative we wouldn't be heading home. RAC take note of some of these reviews please. Will be escalating.
posted 3 weeks ago - Anonymous
Exceptional Service from Steve Butcher I am happy to share my experience with Steve Butcher, who went above and beyond yesterday to support us and get us back on the road.
posted 3 weeks ago - Roksana
Fantastic service and a follow up call to check I was safely home .
posted 1 month ago - Lisa Sumner
Excellent service by call handler, regular updates by text. Prompt response by RAC engineer. Updated by phone on imminent arrival. Fast fix and advice. Well done 👏 RAC. Incredible service
posted 2 months ago - Trish Allan
I was delighted with his service approach .
posted 3 months ago - Patricia
I couldn’t believe how quickly the gentleman, Glenn, arrived. He was very polite and so helpful, and fixed my issue in under an hour which included having to go and get a new battery for my car! I can’t be happier with the service the RAC have given me today Thank you!
posted 4 months ago - Peter
“They didn’t” They won’t get no star from me.. Been waiting 8 hours f in joke .. Pointless useless service ..
posted 5 months ago - Anonymous
brilliant service friendly staff and super helpful well worth the money .
posted 5 months ago - Nikki
Wow this was my first call out since I joined RAC and the customer service was FANTASTICK Tony ARIVED on time and had my Harley sorted in no time quick temporary repair to the gear change got home safely a real FREINDLY guy TOTALY knoledgeble would RECOMEND RAC TO ANY ONE THANKS TONY KNIGHT OF THE ROAD OH YEAH MAN RIDE SAFE JOHN
posted 5 months ago - JOHN MAC MAHON