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RAC Reviews

1.4 Rating 3,036 Reviews
B-
Happiness Grade
B-

Customer Service - Good

73.73%
Industry Average
Today my new car wouldn’t start so I rang RAC and they said they would send a mechanic and he would arrive within the hour - which he did. His name is Brett and he was so friendly and polite and fixed the problem and discussed how and what I should do if ever the issue arose again. I was very impressed with his knowledge and excellent customer service. Many thanks Brett.
posted 1 month ago - Dearne
Useless service, waited 4 hours, they didn't turn up, in the end I ended up fixing it myself, won't be renewing with them again
posted 2 months ago - Anonymous
The mechanic came to my home to fix my car, after I explained what had happened, and had managed to get my car safely home, the mechanic who was named shaun dealt with the problem quickly and efficiently, explaining what he had done... many thanks to RAC, but a massive thank you to shaun awesome customer service 100%... 😀
posted 2 months ago - Sarah O'Brien
Once again superb service. Wasn't too urgent but still quicker than expected. Sorted in situ' because mechanic had knowledge of what it could be...an obscure fuse had blown. Thanks.
posted 3 months ago - Dennis
Starter motor burn out, Wonderful service from Paul.
posted 3 months ago - Phil Gibson
We have had to call the RAC out twice recently and both times the RAC mechanics have provided excellent service and knowledge.
posted 3 months ago - Kirsty Creighton
Very very happy with the excellent service given to us last week to mend our vehicle. Aaron 8809 and James 2154 were absolutely brilliant, Aaron especially kept in touch and updated us with progress and the car was ready by Friday as promised, they are true gentlemen, thank you so much
posted 4 months ago - Anonymous
I broke down on Sunday the 4th on the M4 near Royal Wooten Basset . I called the breakdown number & the service I got was impeccable they kept ringing me they informed the Highway patrol which could see me on CCTV & sent out someone to check on us . We only waited just over an hour and Justin the RAC recovery driver was brilliant . Thankyou you so much
posted 4 months ago - Geraldine Lack
Husband & I broke down on a tricky hill between Bath & Bradford on Avon yesterday. First RAC van came to move us in 15 mins, second van that brought us home only another 15 mins later. Excellent service - thank you!
posted 5 months ago - Anonymous
RAC shocking. Thank God for your subcontRACtor e and s. Really poor service no care. Children with us (daughter is autistic). Left us and said around 10pm for collection. If it wasn't for the guy from e and s using his initiative we wouldn't be heading home. RAC take note of some of these reviews please. Will be escalating.
posted 5 months ago - Anonymous