RAC Reviews

1.4 Rating 2,430 Reviews
B-
Happiness Grade
B-

Customer Service - Good

71.45%
Industry Average
I booked the RAC mobile mechanic service to replace my shock absorber. A mechanic named Sunny came and he was super efficient and polite, I would definitely use this service again. Thanks Sunny 👍🏻
posted 2 weeks ago - Karen
My mobility car had a puncture today and I called the RAC. Within 10 mins they were with me. The driver (Michael) I think was fantastic. Very polite and helpful. Had to put a universal tyre on my car and escorted me to Kwik Fit. Well done for the service and politeness of the driver.
posted 3 weeks ago - Barbara Smith
The RAC are the worst breakdown/ recovery service I have ever used The patrol man/ mechanic was rude and abrupt And a complete liar The customer service people at the other end of the phone are equally rude I have got no idea why anyone uses them I am over 300 miles from home with a dead battery the patrol man told me to go to quick fit Not sure how I can do that when my car won't start As soon as I get home I will cancel Absolutely appalling service
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posted 1 month ago - Maria
I had a car breakdown yesterday and called RAC rescue and they responded with friendly and helpful manner with an excellent turnaround time providing all support. Their mechanic Pradeep got my car up and running with his skills and expertise ! I am impressed by both RAC and all their mechanics, specifically Pradeep in attending car breakdown ! I am impressed by their service ! A big thank you to RAC rescue for excellent customer service and to all their mechanics, specially Pradeep !!!
posted 2 months ago - A. H. Abdulhussein
The patrolman Marc called us Almost Immediately and checked our location and advised of arrival time. Came was friendly and professional and found the problem straight away. Managed to call supplier obtain part and fix at roadside. Thank you for perfect service
posted 3 months ago - Renee Makeid
Absolutely fantastic service. Couldn't praise them high enough. Really nice guy.
posted 3 months ago - Max
Rang the RAC to report breakdown @ 11.11 am Had a new alternator replaced and back on the road by 14.20pm . Quoted £375 for part but was actually only £261 .very happy with the service I received, the guy was very friendly, it was blowing a gale and pouring with rain and he remained happy. We bought him 2 coffees to keep him warm ☺️☺️
posted 4 months ago - Sarah Aylmer
Excellent service today, had a battery replaced the man was very efficient and very fast getting to me, very happy!
posted 5 months ago - Nikita
Wont be paying for their service any more following a bad experience with them considering I was classed as a priority call .will go back to green fla or AA to see if they fair any better when next renewal due .Complaints have been sent to RAC and am waiting for a reply to my points made and resulting investigation .
posted 5 months ago - Mark