Sarenza Reviews

Name: Sarenza
Address: Sarenza Service Client 8 10 rue Villédo, Paris
Rating: 1.48

1.5 Rating 33 Reviews

12 %

of reviewers recommend Sarenza

Company Reviews

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Metrics

1.5

Based on 33 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0203 059 5749

Email:

customerservice@sarenza.com

Location:

Sarenza Service Client 8 10 rue Villédo
Paris
75001

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely fraudsters! I've ordered a pair of Nike Revolution 4 Eu, received an email that says there will be a delay, next day one more email with similar information. Today I did check my order status and guess what - it was cancelled! No excuses, no explanation of the reason, nothing...If I was able to rate Sarenza with a minus, I would give them -5 stars...”

Helpful Report

Posted 4 years ago

“I ordered two pairs of trainers from Sarenza and the order and delivery went smoothly. I paid in advance through PayPal and the ordered was delivered. This is where the nightmare begins. After I received the shoes, I found they were too small. I then went to the website to process a return but for some reason they would only process a return for one pair and not two. I emailed several times, to which I got no reply. After many attempts to reach them by phone I finally talked to customer service (Maria) and she assured me that I can send both pairs back and would receive a full refund. When the return was processed I only got a refund for one pair of shoes. Emailing to resolve the problem was not successful. I had to try multiple times again to reach someone by phone. They refused to refund me the outstanding 82.50 CHF so I asked them to return the second pair of shoes. They could not because the sold them...a second time. I then filed a dispute with PayPal, to which they did not respond, and finally got a credit for the outstanding amount. You would think that this would be the end of the story but it is not. Sarenza, in all their ineptitude, filed a non-paying, delinquent account complaint with a credit agency for the full amount of 165.00 CHF! I then had to prove my innocence by forwarding the agency all my receipts, proof of initial payment, return, and partial refund. Save yourself the headaches and huge waste of time, avoid Sarenza at all costs. If you ever need them to resolve anything you be dropped like a hot potato.”

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Posted 5 years ago

“Easy to use website with a great range of shoes. They had exactly the pair I wanted and my order arrived promptly, exactly as described and photographed. There was a great discount for signing up as well!”

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Posted 6 years ago

“I have never seen such bad customer service. I have emailed many times and no response. I call up and finally get an appology. Then I send further emails and no response. Called them back up to be sent to a manger. This is all over a parcel that was apparently left in my porch. I don't have a porch but what I do have is cameras that's shows no one was their nor did anyone attend the property. Their internal regulations are terrible. I been fighting for a refund for non delivery for 6 weeks now. When I called no appology this time just plain dam right rude. I won't go on any more as this could end up as an essay but plain and simple if you buy from these then it's your fault as their is enough warnings. Don't be like me and think they have changed as I was an idiot and they certainly haven't!!”

Helpful Report

Posted 6 years ago

“Didn't know shoes were from Germany didn't fit cost £8 to return them Amazon were rubbish at helping never getting caught like that again”

Helpful Report

Posted 6 years ago

“I ordered a pair of men's birkenstock sandals, for which I'd received promptly, but unfortunately they took 2 payments for the item. This came to my attention when my credit card bill came. I messaged them to try and resolve the issue, for which they deny all knowledge. I spoke to PayPal who opened an inquiry in order to get my money back from this awful company. I still await for the issue to be resolved. Basically think twice before you buy from this company as they will deny all knowledge. Very poor customer services who really don't have a clue on how to deal with issues from their customers. Never again ! They are incompetent of fulfilling customer satisfaction. Please think twice before you buy from this monstrosity.”

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Posted 6 years ago

“Ordered shoes with next day delivery (all details were correct). They never arrived. No refund or email.”

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Posted 6 years ago

“Delivery ok, nicely packaged with ribbon around box. Sandals very comfortable and funky - perfect. Size also great.”

Helpful Report

Posted 6 years ago

“Awful company. Terrible customer service. They sent the wrong item, the item I wanted has now gone out of stock. No compensation offered they didn't give a shit!!!”

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Posted 7 years ago

“Ordered ladies converse size 5.5, however, size 39 (6) arrived. They insisted that I ordered a 39, I didn't, my order confirms I ordered a 5.5. They wouldn't admit they were wrong! Converse make half sizes, which is what I ordered. Also, the order took nearly 2 weeks to get to me because of a cock up with the address. Cheap, but crap service.”

Helpful Report

Posted 7 years ago

“I ordered a pair of shoes and boots and was told I should have them within 4 days. Two emails now saying problems in their warehouse mean that there is a lengthy delay and they can't tell me when they will arrive. When I tried to cancel it I was fobbed off with a load of rubbish about the order is processed so can't be cancelled. Avoid at all costs. From reviews I've read they had had problems with this new warehouse for months and month so I think its total bunkum. I've contacted my credit card company and they have frozen the payment. Don't ever order from them.”

Helpful Report

Posted 7 years ago

“Placed an order, having been bombarded with emails about their sales and service. Received an email saying that despatch was being delayed due to problems beyond their control, and also stating that orders once placed cannot be modified or cancelled. I ordered from them some years ago and I recall the same experience with delayed despatch then. I won't be using them again. I am also planning to cancel my order - I'm fairly certain my statutory rights allow me to supersede their rather stupid terms and conditions!”

Helpful Report

Posted 7 years ago

“Ordered 3x pairs of shoes, received two emails saying order delayed. When I phoned them I was told it was something to do with them having two warehouses and one pair was in one warehouse and two pairs in the other. They offered me a discount, which is nice. But, really, there's a limit as to how long to wait for an order, even with a discount! Just send me the shoes in two separate packages from the two different warehouses!!!!! I've received orders (placed after the Sarenza order) from Charles Clinkard, Asos, Amazon, Clarks and Softinos, whilst Sarenza are still "preparing" my order two weeks later. Dreadful service. Cancelled order today.”

Helpful Report

Posted 7 years ago

Sarenza is rated 1.5 based on 33 reviews