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Sarenza Reviews

1.5 Rating 33 Reviews

12 %

of reviewers recommend Sarenza

Company Reviews

1.5

Based on 33 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email

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Phone:

0203 059 5749

Email:

customerservice@sarenza.com

Location:

Sarenza Service Client 8 10 rue Villédo
Paris
75001

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a complete fraud. I purchased two pair of shoes back in Nov2023 and returned both. After following up for a month as they were not giving me any updates on the state of the return, they finally reimbursed me, so I considered this matter as closed. I did not receive further communication from them on this matter, only ads. Last week I received an email from a debt collection agency requesting more than double of the price and asking to pay in less than 10 days, the only context being that they had been contracted by Sarenza. It is a nightmare to communicate with them as they do not have a contact phone and customer service is a joke. They told me one of the items had been refused for return (why did they refund me in the first place?) but instead of communicating this to me, they went directly to a debt collection agency. I will not pay this fraudulent claim. No one should buy in this online shop again”

Posted 2 months ago

“I bought Miista boots in January through Sarenza.de. After wearing them about 5 times, the right boot came apart on the back, right down the seam for some reason. I contacted customer service about this problem and asked them to open a warranty case. They asked me to send pictures of the damage and assured me that an examination would take up to 7 business days. It's been two months since then and I still haven't heard back from them. They have stopped responding to emails and there is no way to contact them again. I do not recommend using this resale platform. They most likely buy faulty items from suppliers and sell them for the same price as the official brand's website. I only used this platform because the model I wanted was sold out on the Miista official site at the time. But I will never do that again.”

Posted 10 months ago

“Same! Zero customer service.”

Posted 1 year ago

“Aloha: Same as others .Ordered in April. Thought I would give a few more weeks due to CONVID. In August emailed customer service. Got the same answer as noted, be patient sandals are coming from CHINA and shipping is delayed. It is now almost 8 months. Repeated the email and now no response. Must be a fake web site and now having a hard time getting my cc to file a claim due to the 8 months waiting. Sad”

Posted 3 years ago

“DO NOT ORDER ANYTHING FROM THIS FRAUD! Took my money it's been 6 months - still no product, Sandles. #fraud #fraud #fraud”

Posted 3 years ago

“One Star is too good for them. Waited 4 months - numerous emails. Order came in wrong. Never responded to me. Their ad looked good on Facebook. What a scam! Stick with buying from Amazon. All the bad reviews are true. Can't believe only 68% were bad. Email me if you need additional information.”

Posted 3 years ago

“Ditto to everything written. Ordered in early June. Expected delivery date - mid July. The end of July, was told sandals were stuck in shipment from China. I thought they were made in Europe. I emailed the company and canceled order. Was told I could not cancel. Called credit card company, who refunded my money. They are a scam. False advertising. If you have not gotten your sandals, call your credit card company and explain. Ask for a refund. Only way to get your money.0”

Posted 3 years ago

“"google is protecting online facebook shoe scammers like salenza"”

Posted 3 years ago

“I ordered my sandals back in May. They arrived in August. I do not like them they are so uncomfortable. I have asked for information on how to return the item for a refund> It has been 7 days since and I have yet to receive an answer.”

Posted 3 years ago

“I ordered two pair of sandals June 9, 2020. Have yet to receive them even though the tracking information states they were delivered. I gave them the benefit of the doubt with Covid 19 delaying shipping. No shoes, no response. Think twice before ordering from this company. Makes me hesitant about ordering anything through Facebook advertising. What a shame. And a scam????”

Posted 3 years ago

“I ordered my sandals in May, 2020. I have had three responses to my inquiries and all have been lies. No valid tracking number and all they say is ... covid 19 is the reason. I call BS. They are a scam operation. Please do not order anything from these internet thieves. You will regret it.”

Posted 3 years ago

“I ordered my sandals in late June and received a order confirmation number which stated the my order was on the way with scheduled delivery of June 30- Aug 2. They told me that the delay was due to COVID 19. It is now Aug 12. This site is a scam and no one should order from it. They also charged the payment to me credit card. SHAMEFUL!!!!!!!!k”

Posted 3 years ago

“Extremely horrible service. They falsify info and mislead you . Although their prices may be fair, it's not worth the lies and poor service you receive. I highly recommend you not using this company. I should have known better based on all their negative reviews.”

Posted 3 years ago

“This is a SCAM, ordered June 4 and still not received. Filed dispute with credit company and yet to receive money back. Keep saying they are in transit and delay COVID issue. This is BS , and scam. Don’t order as you will not get them or a refund!!!”

Posted 3 years ago

“Ordered 2 pair on June 10, claimed they’ve been shipped. Blamed covid... No tracking number. I believe this company is a fraud.”

Posted 3 years ago

“It has been more than two months since I bought a shoes,didn’t receive to date!!! Very embarrassing experience”

Posted 3 years ago

“Trying to misuse my data or what? They canceled my order because I refused to fulfil theirs absurd and illegal request! Wanted a service account. A copy of my driving license, my personal identification number which is prohibited to provide. It was my already sixth processed and paid order. And answer of customer service why? They just chose to check this order. Really crazy.”

Posted 4 years ago

“Rang the number and goes to voicemail and always closed. Emailed to no reply. Product not arrived”

Posted 4 years ago

“Absolutely fraudsters! I've ordered a pair of Nike Revolution 4 Eu, received an email that says there will be a delay, next day one more email with similar information. Today I did check my order status and guess what - it was cancelled! No excuses, no explanation of the reason, nothing...If I was able to rate Sarenza with a minus, I would give them -5 stars...”

Posted 4 years ago

“I ordered two pairs of trainers from Sarenza and the order and delivery went smoothly. I paid in advance through PayPal and the ordered was delivered. This is where the nightmare begins. After I received the shoes, I found they were too small. I then went to the website to process a return but for some reason they would only process a return for one pair and not two. I emailed several times, to which I got no reply. After many attempts to reach them by phone I finally talked to customer service (Maria) and she assured me that I can send both pairs back and would receive a full refund. When the return was processed I only got a refund for one pair of shoes. Emailing to resolve the problem was not successful. I had to try multiple times again to reach someone by phone. They refused to refund me the outstanding 82.50 CHF so I asked them to return the second pair of shoes. They could not because the sold them...a second time. I then filed a dispute with PayPal, to which they did not respond, and finally got a credit for the outstanding amount. You would think that this would be the end of the story but it is not. Sarenza, in all their ineptitude, filed a non-paying, delinquent account complaint with a credit agency for the full amount of 165.00 CHF! I then had to prove my innocence by forwarding the agency all my receipts, proof of initial payment, return, and partial refund. Save yourself the headaches and huge waste of time, avoid Sarenza at all costs. If you ever need them to resolve anything you be dropped like a hot potato.”

Posted 5 years ago

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Sarenza is rated 1.5 based on 33 reviews