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Secretsales Reviews

1.4 Rating 270 Reviews
10 %
of reviewers recommend Secretsales
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How quickly does Secretsales resolve customer queries?
(4 weeks ago)
Greater than 70% of reviewers feedback is Secretsales takes over a week to resolve customer queries.
(4 weeks ago)
20.00%
Industry Average
Diabolical service -DO NOT USE - its impossible to return items and impossible to reach customer services - you'll just be left out of pocket !!!
- Anonymous
Over several weeks my attempts to contact customer service by several methods have failed.
- Anonymous
I have written to them three times regarding their guest portal not working and they just send me back the same thing over and over. ie. The same guest portal link(that doesn't work, just blank!) I have requested the complaints procedure twice. Not sent. I will never buy from them again. Originally I tried to contact them using their live chat, I waited half an hour! No answer. Ridiculous customer service
- Christina Tringi