“AWFUL COMPANY - NO CUSTOMER SERVICE
This is not the first time!
We ordered some banners and they were never delivered on the date required despite the fact we paid for a special delivery and we called the day before the due date and were reassured that everything had already been dispatched and ready (first lie)
Unfortunately nothing arrived and when phoned on the day (after 2pm) we got told that the banner were not going to be delivered due to a problem with the file (second lie). I begged the clerk to find a solution as we really needed those banners for our event but the clerk on the phone simple was not interested and kept saying we take no ownership on the delivery and it is stated in our T&cs. She just did not care. We asked to cancel the order and to process a full refund, solopress clerk confirmed that the order had been cancelled and that a full refund would have been processed in 3 to 5 working days (3rd lie).
2 Weeks later still no refund - I called to get told a completely different versions of the events. Apparently the previous person had lied and the banner had been sent via dpd to the wrong dispatching office. To aggravate it all, I was told that they would have needed the banner back in order to provide the refund. I explained that, unfortunately we had no access to the venue as it was a one off location and that we wouldn't be able to collect them if they had been delivered. The girl on the phone said that she would have spoken with the manager to see if an exception would have been possible based on the previous lies.
3 weeks later and I still have no news. When calling back I get told that the refund can only happen if we return the banners as per the T&Cs. I asked to be speak with a manager and told "managers don't talk to customers, you need to email them".
This company has zero respect for peoples time or deadlines, they take no ownership of what the say and promise to their clients. The worst of all is that in all this at no point an apology was offered.
To recap:
They make you pay for a special delivery fee > but if they don't deliver on time they won't care as it is written in their T&C's
They promise things > but they simply lie and use the T&Cs as a cover, as if their words were not somehow bounding.
Absolute sick joke of a "service"”
“delivery was not packaged correctly items arrived and all the edges were damaged, i asked for them to use bubble wrap but they don't have any !! they did reprint for free but i lost the job as the client wanted them that day”
“This is the first time I have used Solopress. Used as they were recommended to me as being much cheaper than the online service I have used for flyers previously. It took me a long time to place my order as the system for doing this was a little different to what I have experienced before with a competitor. Finally after an hour I was ready to pay online. Then their website froze me out. I left them a message on their ticket system. As this was on a Saturday morning I did not hear anything more until Monday. Then I was contacted and it was suggested that I email them my images for the flyers. I could not do this as I was away from home and did not have my laptop. However they insisted they could not process my order until this was done, despite the proofreading having been done and the order being clearly there on their website. It was Wednesday before I was able to access my laptop and send the images again. I heard nothing after I had sent the images and so had rang them early on Thursday morning. It transpired that the employee who had asked me to email him had gone off on his holidays but there was no out of office message in response to my email to warn me. So I had to resend again. This time it was all dealt with promptly and the order placed and paid for. I was given a slight reduction for the disruption, from £90 to £81. Today the flyers have arrived. Whilst the quality of the paper and print is fine I am not happy as the flyers have a white border around them. I did not want this. It makes the writing small so it is difficult to read the venue of the exhibition the flyers are advertising. This will have happened because there were two options when viewing the layout of the proof - one had some of the writing cut off, so I clicked the other one - 'fit to canvas'. I will be reverting to my usual company, who charge more, but having used them several times, I have never had issues like this!”
“Without a doubt this company is the worst i have ever come across , the only thing they achieved is taking the money immediately. Nothing delivered , no communication, i had to chase only to be told there was a problem, SORRY!!! absolutely useless. Do not use”
“Solopress are one of the best online printers and services. I've been using them consistently for the last three years and the quality is always good as are the prices and turnaround times. Everything is laid out simply and efficiently on their website. But they aren't just a faceless website, there are real people behind this who will go the extra to help. If I have issues then their team will sort it for you. Jasmine Perry at Solo is excellent in this regard. Highly recommended.”
“I’m very disappointed with Solopress I’ve used them for a while & I had a problem with delivery which was their fault they refused to accept responsibility & rectify my problem
I was told I couldn’t speak to a manager about my problem & was told to email which I did & had to chase them up again because no one got back to me & I had to chase them up again the next day
I found it totally unprofessional, their lack of responsibility & poor customer services wasted a lot of my time where I could have sorted it out with another company
I have now decided to close my account & take my custom elsewhere
Rating Terrible”
“Absolutely appalling experience. Ordered 2 print jobs with so called 24 hour service. One arrived 3 days later printed at completely the wrong scale, despite Solopress's own template being used. The other arrived 6 days later - too late for the event it was ordered for. Customer service following this was basically non existent. I eventually got a refund for one job but in the end they stopped responding to me altogether about the other one. DO NOT USE - they are cheap, but there is a reason for this”
“A fixed price displayed and no hidden extras like vat and shipping. Very quick turn around. I wasn't entirely happy with some labels i had printed as they were slightly off centre. 1 phone call later and a new batch arrived the next day perfectly aligned.”
“Absolutely appalling service - customer service zero
Absolutely appalling service - no wonder they do not allow reviews on Facebook!! Just had an awful experience with a disgruntled customer service lady called Jenny Thorogood who has just gone ahead and cancelled my order despite being asked to change address on the order after a delivery would not be made on time!! AVOID like the plague we will never be ordering from here again and neither will any of our clients who used this service. Appalling customer service - how on earth are they still in business.”
