Sportsshoes Reviews

2.9 Rating 104 Reviews
47 %
of reviewers recommend Sportsshoes
2.9
Based on 104 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Sportsshoes Reviews

About Sportsshoes:

SportsShoes.com offer up to 75% off across a wide range of running shoes, sports clothing and football boots, with next day delivery & hassle free returns. SportsShoes.com specializes in selling top-quality brand-name sports footwear, clothing, accessories and equipment at low prices.

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Email:

customerservice@sportsshoes.com

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Sportsshoes 1 star review on 27th May 2022
EmD
Sportsshoes 1 star review on 27th May 2022
EmD
Sportsshoes 1 star review on 26th October 2021
B.Afkari
Sportsshoes 1 star review on 26th October 2021
B.Afkari
Sportsshoes 1 star review on 26th October 2021
B.Afkari
Sportsshoes 1 star review on 26th October 2021
B.Afkari
Sportsshoes 1 star review on 3rd September 2021
Karim Gassama
Anonymous
Anonymous  // 01/01/2019
Bought a pair of trainers for £80 that are already falling apart after a month of light use. SportsShoes have ignored my emails and messages on Facebook for over a week now but they are busy posting marketing content. They only replied once I raised a dispute through Paypal and even then they were absolutely useless, sending the same canned responses not relevant to what I told them and they didn't make any return arrangements taking into consideration the current lockdown due to the covid-19. Absolutely useless company. Never again.
Helpful Report
Posted 4 years ago
Horrible service from this company, wont give me a refund as saying they were worn , i wore them for 100 meter walk to shops and the shoes were agony and too small despite being my regular size 12, they are now arguing they will send them back to me without a refund, even if they dont fit me and perfectly fine to sell to someone else if they wish, now in the complaints process, terrible service and problems getting a refund/returning the shoes. I would never ever buy from them again.
Helpful Report
Posted 4 years ago
Horrible service. They charge you, but then nothing is shipped and they keep telling that shipping company has it, although there is only electronic record that’s stuck in no actual movement. Refund also nowhere in sight. Stay away if you like to spend you money on actual items tou can use.
Helpful Report
Posted 4 years ago
Never ever had such a disaster in my life before. Had two orders with them ...one of them never arrived, the other order was returned und now they lie that the return was not complete and steal my money. They lie about that by Paypal, but say by email the return was alright and evrything is good but still not have approved! 31 Emails so far..... DON'T DEAL WITH THEM
Helpful Report
Posted 4 years ago
Awful experience item purchased caused such discomfort i asked to return, customer services were extremely unhelpful, quality of items very cheap and nasty.Avoid at all costs.
Helpful Report
Posted 4 years ago
A band of incompetent and dishonest people. I had to buy a Vivobarefoot shoe, the shoe was sold at 126 €. of which 11 for a ridiculous frontlamp obligatory as a free gift !!!, I consulted the size chart on their site, boght it and then, after 10 days, I get, the shoe was 2 cm too much great. Check on the manufacturer's website and I realize that the Sportshoes size chart was completely wrong. I request a replacement with a smaller number and I ship the same day. I write to the customer care asking for the number to be put aside, they answer me after 24 hours to tell me that it is not their policy. They receive the return and the number I wanted was gone, they force me to ask for a refund. Very calmly, after a week I reimburse 115, deducting the price of the "free gift". I call Paypal which, given the serious misconduct, reimburses me immediately. Meanwhile, the number I requested reappears magically in stock ..... I offer to buy it after reimbursement of the return shipment cost, 15 € paid by me and declaring that I don't want the free gift ...... They refused writing that the free gift was discounted! What to say? Never again Sportshoes, incorrect and incompetent ......
Helpful Report
Posted 4 years ago
Order number - 11254658- Unbelievable. I received a pair of white trainers which clearly have orange stains on them. After three days of emails and back and forth saying that they aren’t not receiving my photos, they have finally seen the photos. Now they have asked me to send these back at my own cost for them to inspect. Perhaps they should inspect them before sending them to me and this would be avoided. I’ve also been told that they will only refund my returns cost up to a value of £4.99, so let’s hope I don’t have to pay more than that. There was also no mention of how they will compensate me once they confirm that there are orange stains on them accept from sending me what I originally paid for. What a joke, do not use this website.
Helpful Report
Posted 4 years ago
Extremely slow communication. Responding to simple questions for the Customer Service takes 24+ hours. After 4 days they suggested that my order is cancelled, but hours after it is still listed as "Open" in their own system and the charges are still on my account.
Helpful Report
Posted 4 years ago
I liked the shoes and shopping experience but encountered problems with the support regarding an Amazon order I did simultaneously:ORDER # 204-7759034-0696348 I returned those shoes with the reason of manufacturer fault. I claimed an Amazon A to Z refund, but it has been two weeks now and last time I called SportShoes they told me to close the claim for them to help me. Which I think is ridiculous, they can close the claim themselves, which will lead to my refund. Now I have waited more than two weeks and still haven't received my money back. I don't understand why they are holding something that belongs to me. It was not my fault that the shoes are faulty, they can just accept the mistake and claim the warranty from the manufacturer, which in first place should have never released these with that design fault. I wont close the Amazon claim because I don't trust SportShoes after speaking with them, and I don't think I will shop again with them after this experience, and the stupidity of them to get a negative feedback shows where they stand.
Helpful Report
Posted 4 years ago
Use these for years with no problem until recently . Sent me a broken headtorch and never sorted the problem out . Had to file a complaint against them before they responded . Unfortunately for them i wont be purchasing anything from them again . Id recommend using another online retailer . You will receive a better shopping experience
Helpful Report
Posted 5 years ago
The worst I've ever known, And I mean to both site and customer service. This site offers for sale plus shipping internationally varied brands. After search, research, check and recheck I've chosen a pair of sport shoes and placed the order. Several hours later I received an email saying that "due to manufacturing brand restrictions we cannot ship your order outside of European Union". Although there is neither a mention nor a hint about this restriction in the website and functionally it enables to place an order of the brand to a world wide address. In my reply I wrote that I think they have to perform my order this time due to a significant lack of information and functionality in their website and that I've spent a lot of time in search my pair of shoes in sportsshoes.com and really want to get them after this effort. Their reply: an excuse that their system shows the information, and in my case, my order was allowed to go through because I've selected GBP as a currency, and they really can't perform my order. My reply: I have a right to select any of the currency options and I usually do my online purchases in British Pounds and never had problems in other sites because of this habit. If they're prevented from dispatching my order, I want a compensation. Their Reply: complete disregard for my previous email content. I'm quoting: "I'd like to confirm I've canceled your order as per your request". MY REQUEST????? After sending a warning about publication in Trustpilot and similar, their answer was not less from "Thank you for your lovely feedback, and we look forward to seeing your comments on our Trust pilot". Here are my comments, dear Simone. Enjoy!
Helpful Report
Posted 5 years ago
Rubbish customer service, expensive shipping, slow delivery, long time for refund
Helpful Report
Posted 6 years ago
Sportsshoes is rated 2.9 based on 104 reviews