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Subway Reviews

3.1 Rating 422 Reviews
C
Happiness Grade

Subway have a Customer Happiness Grade of C. Customers love their prices and customer service but are unhappy with their refunds.

A-

Price - Excellent

80.00%
Industry Average
“ Just ordered four sandwiches. Two were excellent. The other two were poorly made. Both had the wrong bread but the worst offender was missing THREE of the six vegetables. How is that acceptable especially when we had to pay full price. Labelle needs to hire employees who can read. ”
- Anonymous
“ The service on the phone while ordering was wonderful. Nice young gentleman. The sub I ordered was delivered and hot. Price was very fair.I .ordered a foot long Italian sausage parm. Pure Perfection .. was delivered nicel "boxed" not wrapped in paper. Best service and the best food in Kenmore. They cared about their customers. Just want to say thank you . Subway 😁 ”
- Donna
F

Refunds - Difficult

16.67%
Industry Average
“ Requesting a recnd is a long process the process to request a refund should be shorter and simpler. ”
- Prennis
“ Requesting a recnd is a long process the process to request a refund should be shorter and simpler. ”
- Prennis
“ Terrible customer service at 15808 Maple St Omaha Ne. We had an on line order (paid in full), got there they said there’s no order. We had a confirmation number and payment confirmation number. No manager at store at the time. Supposed to get a full refund. Lost a customer today. ”
- Anonymous
86.32%
Industry Average
“ Very good service. Clean, fast, and polite. Will definitely return ”
- Anonymous
“ Where Everybody Knows Your Name (and Your Order)! Amil and his amazing team at Subway #43674-0 on Elm Hill Pike in Nashville, TN, are simply the BEST! From the warm, friendly smiles that greet me the moment I walk through the door to the fact that they already know my order before I even reach the counter, they consistently make my day—and sometimes my entire week! It’s like walking into Cheers, where everybody knows your name (and in this case, your favorite sandwich)! 😂 Their exceptional customer service, positive attitudes, and genuine kindness make every visit feel personal. ”
- KM
“ Service and speed ”
- Sandeep Dhaliwal