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Subway Reviews

3.2 Rating 371 Reviews
C-
Happiness Grade

Subway have a Customer Happiness Grade of C-. Customers love their customer service but are unhappy with their refunds.

B-

Price - Average

70.00%
Industry Average
Just ordered four sandwiches. Two were excellent. The other two were poorly made. Both had the wrong bread but the worst offender was missing THREE of the six vegetables. How is that acceptable especially when we had to pay full price. Labelle needs to hire employees who can read.
- Anonymous
The service on the phone while ordering was wonderful. Nice young gentleman. The sub I ordered was delivered and hot. Price was very fair.I .ordered a foot long Italian sausage parm. Pure Perfection .. was delivered nicel "boxed" not wrapped in paper. Best service and the best food in Kenmore. They cared about their customers. Just want to say thank you . Subway 😁
- Donna
F

Refunds - Difficult

16.67%
Industry Average
Requesting a recnd is a long process the process to request a refund should be shorter and simpler.
- Prennis
Requesting a recnd is a long process the process to request a refund should be shorter and simpler.
- Prennis
Terrible customer service at 15808 Maple St Omaha Ne. We had an on line order (paid in full), got there they said there’s no order. We had a confirmation number and payment confirmation number. No manager at store at the time. Supposed to get a full refund. Lost a customer today.
- Anonymous
92.11%
Industry Average
We go to Subway in brooklyn ,ct and they have some great staff, Richard and Debbie are wonderful, friendly and they shine with their customers service. They make this Subway stand out from all the rest. Keep up the great work and keep doing what you do and Thank you both!!!!
- Tuna Tuesday Sister's
I’m at the Subway in the Glenville Plaza. When I tell you CB and his staff has theeee best customer service. They are always clean and polite and so patient with the elderly and people in general. I give them a 10/10 highly recommended😊
- Anonymous
Very quick and nice service
- Anonymous