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Subway Reviews

3.1 Rating 404 Reviews
C-
Happiness Grade

Subway have a Customer Happiness Grade of C-. Customers love their customer service but are unhappy with their refunds.

B-

Price - Average

70.00%
Industry Average
“ Just ordered four sandwiches. Two were excellent. The other two were poorly made. Both had the wrong bread but the worst offender was missing THREE of the six vegetables. How is that acceptable especially when we had to pay full price. Labelle needs to hire employees who can read. ”
- Anonymous
“ The service on the phone while ordering was wonderful. Nice young gentleman. The sub I ordered was delivered and hot. Price was very fair.I .ordered a foot long Italian sausage parm. Pure Perfection .. was delivered nicel "boxed" not wrapped in paper. Best service and the best food in Kenmore. They cared about their customers. Just want to say thank you . Subway 😁 ”
- Donna
F

Refunds - Difficult

16.67%
Industry Average
“ Requesting a recnd is a long process the process to request a refund should be shorter and simpler. ”
- Prennis
“ Requesting a recnd is a long process the process to request a refund should be shorter and simpler. ”
- Prennis
“ Terrible customer service at 15808 Maple St Omaha Ne. We had an on line order (paid in full), got there they said there’s no order. We had a confirmation number and payment confirmation number. No manager at store at the time. Supposed to get a full refund. Lost a customer today. ”
- Anonymous
89.16%
Industry Average
“ Joyce at the store on Piney Forest Road in Danville Virginia provided service. I really enjoyed my tuna sub. Thanks for going above and beyond l ”
- Anonymous
“ Great food and great, friendly service at the Subway on Flagler St and 113 st. Miami Fl. 11317 W Flagler St. Miami, Fl. 33172. I always go at 6pm. after work. ”
- Jose Lopez
“ We go to Subway in brooklyn ,ct and they have some great staff, Richard and Debbie are wonderful, friendly and they shine with their customers service. They make this Subway stand out from all the rest. Keep up the great work and keep doing what you do and Thank you both!!!! ”
- Tuna Tuesday Sister's