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Travelsphere Reviews

2.5 Rating 36 Reviews

28 %

of reviewers recommend Travelsphere

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About Travelsphere:

Travelsphere offers unrivalled choice, with more than 300 escorted holidays available in more than 70 countries. Choose from favourites such as France, Italy and the US; take an unforgettable trip to China, India or Australia; or go off the beaten track to less-well-known but equally fantastic gems. Our brochures for 2012-13 include Great Sights of the World, Great Sights of Europe by Coach & Rail, Great Sights of Europe & the Middlle East and Cruise Collection, and all of the featured holidays are available on this website.

Phone:

0844 318 8132

Location:

Travelsphere, Compass House, Rockingham Road, Market Harborough
Leicestershire
LE16 7QD

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous holiday to Australia our tour manager was fantastic you need to keep her nothing to much trouble went over and beyond expectations. After years of traveling FABULOUS”

Posted 1 year ago

“Croatia and the highlights of Montenegro - travelled June 13th 2019, excellent holiday, smooth passage through both airports (Gatwick & Montenegro), Travel Guide (Marija) immediately visible at Dubrovnik airport, She was particularly good, excellent personality and readily available to ensure everyone’s enjoyment of the trip. Hotels, Lero in Dubrovnik and Bracera in Budva, good quality with helpful staff - excursions good, well organised. Thoroughly enjoyed the experience. Thank you”

Posted 4 years ago

“I have used Travelsphere a number of times during the past 16 years and I can honestly say that for me they are the best tour company. I have used several others and they are o.k. but for me Travelsphere seems to have the edge. The last holiday was the Island of Elba tour last September. It was absolutely beautiful. I am a single traveller but prefer Travelsphere to Just You which is the sister company for solo travellers. I like the fact that there are always people around but if you want to be alone, there is opportunity to do so, it is your choice providing the same hotel is used for the whole holiday. I am very much looking forward to going to Umbria with Travelsphere again in September of this year. Travelsphere always send a satisfaction questionnaire after a holiday, and I can honestly say that they always take notice of the points raised. As I have a slight mobility problem, I have always found the agents to be understanding and helpful. The tours where a number of hotels are used can be quite arduous, I have been on a number of these, and yes, there is the feeling of being herded around but this is inevitable on a touring holiday with various hotels to stay in. Towards the end of a two week holiday it does get very tiring, but I always find the guides to be knowledgeable and informative.”

Posted 5 years ago

“My experience of the multiple tours I have been on with Travelsphere is that they plan interesting tours using gererally good hotels and very professional Tour Managers. I certainly plan to travel with them again.”

Posted 5 years ago

“We are just back from The Great Lakes Tour, of America and Canada What a wonderful time we had, this was made even more amazing by the expertise of our tour guide Chris and our driver Jack. From the minute we got through American customs, Chris met us and led us and the other tour passengers to our coach and our driver for the next 2 weeks. Nothing was too much trouble for either of them, Chris was informative regarding everywhere we were going, pointed out the recommended restaurants /bars etc, and all of these places were responsibly priced and portions were large. The tour party were not only taken to places on the itinerary but extra places en route to the next location. Everybody on the tour were of the same opinion.... This holiday was made extra special because of the efforts of Chris and Jack. This was our first travelsphere experience, but thanks to these two guys, it will definitely not be our last.”

Posted 6 years ago

“just returned from a tour to Romania - Transylvannia dn the Danube delta. excellent, travel guide, tour operator and driver all very professinal, friendly helpful. really interesting and good fun, only downside the two rude large english people on the tour who could not keep up because of their size, and moaned continually, should have been thrown off the tour!! but the rest of us had a fab time. country is amazing, people are so friendly and scenery is stunning, add that on to the fantastic organisation and what more could you ask for.”

Posted 6 years ago

“Just returned from Tip to Toe in Italy ,it was one of my best tours the hotels etc were excellent, the tour guide Franco was the best we have had on a coach tour and we have done tour and in USA and Britain would recommend this tour as best way to see Italy”

Posted 6 years ago

“Booking ref A 365941 We went on your Captivating Cuba Tour on 24th November, returning on 13th December. Our Tour Manager Leigh was excellent. it was especially helpful that she spoke fluent Spanish. We thoroughly enjoyed the tour, everything was so interesting and the mountains were spectacular. The walk with a local guide and visit to a tobacco farm were really good. The food at the hotel there was good and our shower was fine. Our local guide Richard was charming but his English was quite hard to understand and we felt that perhaps he needed a bit more training. he often repeated what Leigh had just told us. On a positive note he came into his own in Havana. Ali our driver was excellent too. perhaps it would be advisable to stress to people that although there are a few ATMs it is better to rely on changing cash in Cuba. This is our second experience of using Travelsphere the first was to Vietnam when Gerry trower and Hoi were our guides and both were excellent.”

Posted 7 years ago

“I`ve taken several tour holidays in the past but I have to say when it comes to tour guides Anne Murray beats them all. She and Philip the coach driver made the holiday superb. The tour was Ultimate Western Explorer our booking reference : A330782”

Posted 7 years ago

“We have just returned from a travelsphere holiday the top to toe of Italy from 1/6/2015 to 15/6/2015. It was a tiring but great holiday all of our group got on brilliantly, but I must praise our Tour Manager Aideen Higgins she was brilliant the best we've ever had so professional and approachable as well as being very funny, I advise anyone to seek her out if you are thinking of booking with Travelsphere, she was great.”

Posted 8 years ago

“My daughter and I have just returned from a Travelsphere trip to the Amalfi Coast. The Hotel Villa Romana in Minori, where we were stayed, was excellent and beautiful. The staff were very friendly and efficient, and the facilities were great. Breakfast was self service and offered a good range of options. Dinner was mainly good. Eating on a table with six strangers was not ideal. We did gradually get to know our fellow travellers, but we did eat at other restaurants on two evenings, preferring to eat a deux. We took advantage of two of the included trips to Amalfi/Ravello and to a winery, and one optional trip to Positano. The tour guide and the driver were excellent but two hours in each place was not really enough.”

Posted 4 years ago

“Travelsphere - Unmissable China & Yangtze Cruise May 2019 Having search the internet for reviews on this trip I find very few and the ones that are available are years old. I have just arrived back from this tour, May 2019, and wish to comment on this and perhaps give others feedback on our experience. I will try to fair and objective as possible. VISAS ….The first hurdle to cross is obtaining visas. From Nov 2018 visas can only be obtained in person from the Chinese Embassy, these are located in London, Manchester, Edinburgh and Belfast. You have to attend in person with your completed application and if you are 70years of age or below they will take your finger prints. We are both 70, although fingerprints were not required we still had to attend in person, if I remember correctly the total cost for the two of us was £357.00 that includes the cost of returning your stamped passport by post a few days later, or you could collect in person a few days later once your application has been reviewed. In our case we had to travel via three trains to Manchester at a total return cost of £96.00 and a day out. It’s something to factor in the cost of the holiday. We booked this trip in May 2018 and initially agreed to pay Travelsphere £150 each to arrange the visas for us. We had notification on the 22nd November 2018 that the visa application had changed to its current format on the 1st November and we would have to attend the application centre in person. Surely Travelsphere knew in advance this was happening but failed to tell us. If they had have told us we would have probably looked at an alternative holiday. FOOD…This was an issue for us. I still have the original brochure valid at the time of booking it states ‘10 nights full board in 4 star hotels plus one night in flight’ I did contact Travelsphere and asked if a western food option was available. I was assured it was. The new brochures have changed The hotels we stayed in were excellent, can’t fault them, and indeed they did do western food particularly at breakfast time but we did not eat all meals in the hotels, all meals midday and evening were taken at local restaurants and were all Chinese. I accept that we were in China so this should be expected. On a few occasions although we had shows booked we stayed in the hotel and had a ‘proper meal’ and chilled out in our room. These were the best nights. The days were long starting at 8am some mornings arriving back at the hotel at 6 pm to be told we need to be back in reception at 7.30pm to get back on the coach to go for our evening meal wears a bit thin after a long day. The hotels were top class but we only saw our rooms and reception we had no time to take advantage of the hotels other facilities For us we would do away with the midday meal, most people had hearty breakfasts, and have the evening meal, with option of western, in the hotel We opted for the upgrade on board ship this was excellent, a la carte menu, free wine and drinks one hour before the meal, wine with meal. Cruise ship can’t fault. Our Ship was the Victoria Anna FLIGHTS AND TRAVEL…. At the time of booking we did not have the option to fly from our local airport, we had a taxi to Heathrow. If it is possible FLY FROM YOUR LOCAL airport avoid China Eastern at all cost. The food is a disgrace and a few passengers were taken ill on the return flight. Another reason is that China Eastern only fly to London from Shanghai. On the return leg we had to fly from Beijing to Shanghai then on to Heathrow. That day we had a 3am wake up call, I think we were out of the hotel at 4.30am with a breakfast box and on the coach heading for the airport for our 07.35 am flight. We flew two hours to Shanghai then had to wait until 13.20 to board for Heathrow. By the time we boarded the plane back to Heathrow we had been on the go for 10 hours. We then proceeded to follow the same route flying back over Beijing, after 12 hours on the go we were no closer to home. By using your local airport you fly KLM to Amsterdam then onto Shanghai. Return is From Beijing to Amsterdam then on The food will be much better and the return flight time much reduced. Change of itinerary ………originally we were meant to fly between destinations in China but was changed to rail for some reason. Our first journey from Shanghai to Yiching was a nightmare, on the train at 09.30 arrive at 16.16. Travelsphere provided a Subway roll for the journey, it fact this was the case on all rail journeys. Tickets are purchased I believe by the local guide and whilst everything is done to ensure couples sit together it cannot be guaranteed. In our case I had a seat in carriage 2 my wife had a seat in carriage 6. We did manage to find another couple in a similar situation and we swapped tickets and sat together. And indeed we were together for the other rail journeys. Luggage on the train…..Porterage is provided for 1 case each passenger these were loaded onto the train for us we were told the cases were somewhere in Carriages 2 & 6. We were told to locate our luggage because when we arrive at our destination we only have a few minutes to unload the cases before the train departs. With 10 minutes to go before arriving at the station I had only located one of our cases. When the train arrived at the station it was all hands to the deck to remove all luggage with Travelsphere labels, fortunately my second case appeared on the platform. I am not aware of any luggage going missing on the train journeys but it is an anxious time and something you can do without whilst on holiday EXCURSIONS…..We opted to do all the excursions. On reflection we would have been better booking as and when. Sometimes after a long day we just wanted to rest and chill out. Local guides were very good as was our excellent Tour Manager Branwen. I have submitting a separate review earlier about Branwen to Travelsphere along the lines of:- Having just returned from your Unmissable China Tour and being somewhat jet lagged and food lagged l intend to write a more comprehensive review later but for the moment l feel l must make reference to our tour manager, Branwen Having arrived at Heathrow after a long journey we were at a loss as what to do. We eventually found the China Eastern check in not really knowing what to do. Then Branwen introduced herself and we felt instantly at ease and this continued throughout the holiday. She always seemed to appear just at the right moment to guide us on our way and answer our questions, nothing was too much trouble for her. She is knowledgeable, professional and an absolute delight to be with How she does it we do not know, she was with us all day bringing up the rear and shepherding us on our way. If Branwen is representative of your other tour managers we would consider another you holiday with Travelsphere. She is a gem. TOILETS… no problem plenty of opportunity and on a par with Uk …no problem BEST excursions, no particular order…..Shanghai by night, Shanghai Acrobats and Xian by Night. WORSE …Beijing rickshaw ride around Hutongs. Beware some of the excursions involve lots of walking and from the ship involve lots of steps. We didn’t have any problems but you might if you have mobility issues. I think I have covered most things that concerned us, would I go to China again? No. Would I travel with Travelsphere again? Probably I have tried to be fair and objective and answer some of the questions we thought about when we booked the tour To be fair to Travelsphere all the tours to China with other tour companies follow the same itinerary, use the same ships and dine in the same places. You are just as well booking with Travelsphere as any other.”

Posted 4 years ago

“I booked a trip for 4 people to do the best west tour in April. I have just received a leaflet from travelsphere with an offer for my trip. ( £125 per person off + free flight upgrade ) I phoned travelsphere to ask why they thought it necessary to tell me I could have got the holiday cheaper and an upgrade if I did not book so early. I booked early as I was told this trip sells out quickly as it is very popular. The agent was particularly unhelpful and refused to directly answer my questions and offered no explanation or sympathy. I feel like I have been misled and cheated and my family and friends will not use travelsphere again. Do not book early .”

Posted 5 years ago

“Christmas in the Cinque Terre 2018. Lovely hotel; great bedroom with large balcony overlooking the gardens, the sea, and with a view across to Santa Marguerita Ligure. Excellent breakfasts. Mostly excellent evening meals with fish each evening. Great itinerary. Made the most of all opportunities to explore in my own way, not in a large group. Downside: 40 people in total is not my type of holiday. Required by the Tour Manager to sit on the same table for 8 each meal time so very limited opportunity to socialise across the whole group. Treated like someone with dementia - being given the same information (not always correct information) at least 5 times.”

Posted 5 years ago

“The itinerary was good except.... The itinerary was good all through except for the part involving San Jose`. It was a pity being in Costa Rica and not seeing the only town which was worth seeing. We were given time only to view the National Theatre, the Cathedral and the Gold Museum. There are numerous other sites to see in San Jose` which we were not given the time to view such as the Museo del Jade, Museo Nacional, Museo de Arte Costarricense, Insect Museum at the Universidad de Costa Rica, Museo de Arte y diseño and the Parque Zoológico Simón Bolivar. The main problem was the site of the Studio Hotel in Santa Ana. Although the hotel was nice including its amenities, this was not in San Jose` as promised in the brochure. This was in a different municipality of Santa Ana. If the hotel was in the centre of San Jose`, then in our free time especially on our last day we could have visited the city. Because we were out of centre the last day was completely wasted. Google shows you that the hotel was a 20 minutes drive from the centre, whilst in reality because of traffic, this was 60 to 90 minutes away. This was a great pity because it left us with a bad taste. I feel that we were sold one thing and given another. The Studio Hotel is situated in the anonymous municipality of Santa Ana whilst we should have been allocated a hotel in the city of San Jose`. There are numerous hotels which you could have put us in in San Jose` centre. As I said we were sold one thing and given another. Now about the Hotel in Monteverde. The program I purchased from you showed Jardines de Monteverde one kilometre away from the centre of Sant Elena. During the trip we found out that this was changed to the Hotel Burgi Lake view Lodge. First of all, I formally complain that as a minimum I should have been informed beforehand. Secondly, if ever I had a hopeless hotel, then it was this. The surroundings are beautiful, but it is in the middle of nowhere. So much so that we got stuck in the mud to get to it. It is full of steps to come out and into the rooms, and there are no amenities whatsoever. For a hotel in such a place it should have its own restaurant and its own bar as a minimum. There is nothing to do there in the evenings. The room was cold with only a tiny heater to warm the room with wind howling outside. It was too far away from the nearest town of Sant Elena. The supposedly safe in the room was a joke. A small wooden cupboard with a key lock that you can purchase from the nearest ironmonger for a pound or so. There was nowhere to take a walk, without using steps. Very bad choice of a hotel on your part.”

Posted 4 months ago

“We had a great holiday with them last year. Booked agin this year and have been disgusted how we have been treated. They sent an e-mail early June to say we needle to pay the remainder of the money. As soon as the money had been transferred they cancelled our holiday (2 days later) . I'm sure they knew the holiday was not going ahead, we are having loads of trouble to get the money back, and they won't even answer emails properly, just send out a standard one. Will not use them again, DISGUSTED”

Posted 3 years ago

“Just returned from Travelsphere’s Taste of Medieval Italy tour. Really disappointed. Stayed in Lido degli Estensi Hotel Plaza. Hotel was very dated and as was the whole resort which was only open for the first day of our holiday. Apparently 14th September is the end of season which is not mentioned in the brochure. Nothing to do in the resort at night, beach deserted, all sun beds were put away even though weather was good. Also the resort is overrun with mosquitos this time of year and we were badly bitten, particularly in the hotels restaurant as the windows were left open, you could see them buzzing around. Food in the hotel was very disappointing, you had to choose from a menu the day before which was sometimes very limited. Often food arrived over cooked or cold and not a lot of choice. We chose the excursion package which sounded interesting only to find ourselves having to get up at 6.30 every morning as everywhere was at least a 2 hour drive from the hotel. On arrival the tours were long and in depth, it felt very specialised, not what we were expecting. By the time the tours were over and we were given free time to explore, everything had closed for siesta, only opening as we were on our long journey home. Each excursion was described as moderate walking, we in fact covered at least 5 miles a day on these tours, is that classed as moderate. This holiday was quite expensive and I feel the description in the brochure was misleading. If I had known we were travelling out of season and the amount of time we would be spending travelling on a coach up and down the same road every day, we would have chosen something else. I have just had a conversation with James a Customer Care Executive with Travelsphere who stated they would not be using this hotel or resort next year due to the excessive travelling. He was very dismissive of my concerns, felt I had no reason for complaint and was quite unhelpful. I have travelled with Travelsphere on numerous occasions over the years, this is the first time I have had reason to complain and feel they were not very helpful at all. If this is how they treat their regular customers, I will not trust them again. Very disappointed.”

Posted 4 years ago

“Using London City airport was very convenient for me. The tour covered an area of Spain I wanted to see. The coach driver was good although he didn’t help anyone down from the coach as I’ve experienced with other drivers. The hotels were listed as 4* but the food was below par. I think they serve a different menu for tour groups depending on how much the company is prepared to pay. We seemed to be served in the basement which didn’t add much charm to the very average food.”

Posted 5 years ago

“Having used Travelsphere twice there's one consistent complaint, far too regimented, lots of rushing, early (before 6:30am) starts. People are herded like cattle!”

Posted 5 years ago

“we have just got back from america doing the glorious west, it went from bad to very bad. it started when we arrived our tour guide julie met us at the airport and she kept us waiting for ages for more people that never turned up. we then met then coach driver who never smiled the whole two weeks. when we went out in the coach the guide never spoke to us, infact she was seen watching americas got talent by another guest and was over heard saying to the coach driver that she wasent interested when he was telling her about some things that we was passing, she did put a dvd on once about a cult because she wanted to see it, when we had rest breaks it was never anywhere very interesting but it always had to have a burger place, not everyone likes burgers. the day before we came home she became very friendly, i wonder why, by now most of us had enough of her, the day of the flight home, tobias the coach driver took us to the wrong terminal at the airport, when he was told by a guest, his reply was well i will have to go round again and if we are late we are late, as for julie she couldnt even be bothered to say good bye to some of us. This holiday has not put me of travelsphere, as last year we did the deep south and stephen from liverpool was our guide he was smashing so was the coach driver and a couple of years ago we did italy were aideen was our guide again both her and the coach driver was really good,”

Posted 6 years ago

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Travelsphere is rated 2.5 based on 36 reviews