Vertbaudet Reviews

Name: Vertbaudet
Address: The Customer Care Manager, Vertbaudet, 2 Navigation Walk, Bridge Street, Wakefield
Rating: 1.68

1.7 Rating 63 Reviews

16 %

of reviewers recommend Vertbaudet

Company Reviews

Questions

Metrics

1.7

Based on 63 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat

Phone:

0844 842 0000

Location:

The Customer Care Manager, Vertbaudet, 2 Navigation Walk, Bridge Street
Wakefield
WF90 8AB

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Vertbaudet 5 star review on 26th December 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a loyal customer for many many years, I love the childrens clothing however I will no longer be doing business with company. They are not refunding me for returned items. Last year I had to chase them for my refund and they put it0 00down to computer glitch. I spoke to customer services and managed to get my money back. However this year the same thing happened no refund. I chased them and was sent me a generic letter putting the blame on computer systems. I am still waiting for my refund 3 months later and don't think I will get it. I wonder if they are going out of business, however if the computer glitch doesn't bankrupt them the bad reviews will.”

Helpful Report

Posted 3 years ago

“Ordered a month ago, still nothing. 2 emails and a call later, the order is not even treated yet and they don't know what is the issue 🤦‍♀️ the only solution is to cancel the order and it will take minimum 2 weeks to get reimbursed #wtf#customerservice An advice: don't buy Verbaudet they don't deserve to trade”

Helpful Report

Posted 3 years ago

“Took weeks to arrive, when it did arrive the clothing was 2 times too small! Ordered all 9-12 months would fit baby 3 months….all have to go back!”

Helpful Report

Posted 3 years ago

“I ordered a present in January for a February birthday. Still waiting (April) and they are blaming issues with the container at the port.”

Helpful Report

Posted 3 years ago

“Never ever again! Worst e-commerce experience with them. I bought a gift for my daughter in 25th of February and we are in 15th of March and still no news. On their website is written that we receive our order in 6 to 9 days. I got in contact with them and claim how is this possible. 2 days after my claim I received an email saying they are sorry but they have some technical problems with their system, no more details like when they will send the items or ever the possibility to cancel my order, nothing. Radio silence! Bad customer service! All in one I don't recommend it!”

Helpful Report

Posted 3 years ago

“Waiting for weeks for the order to be delivered with little to no support from their customer service (no phone number available and a vague email saying there were some custom issues and to come back if I still don’t get the order. Then complete silence). I am basically keeping all my kids stuff in boxes and scattered around the house where we just moved in without any update on the furniture to be delivered or reimbursement possibility. So frustrating!!”

Helpful Report

Posted 3 years ago

“I wish I had read the reviews here before placing a large order. In late November I placed a large order which subsequently went walkabouts. Hermes said it had been delivered but it hadn’t. I contacted Vertbaudet who seemed to not understand that my items had in fact not been delivered. Trying to get hold of them was a joke. The phone number just kept me on hold before saying they were too busy to take the call and cut me off. This happened no matter that time of day I called. Emails took days to be responded to and getting assistance via social media was like banging my head against a wall. Eventually my items arrived a few days before Christmas (marvellous when 4 of the items were Christmas jumpers). On the 17th January I dropped my returns off at my local parcel shop. To this day I am still waiting for my refund almost 2 months later. It’s an absolute disgrace. I seriously don’t know how this company are still trading. I’ve sent three emails chasing my refund and when they finally dignify my email with a response it’s just a load of waffle and I’m still no clearer on when they’ll give me my money back. The photo attached shows the last correspondence I had from them on 28th Feb. If anyone can understand what they’re going on about, please could you enlighten me!!? I have never ever encountered such dire customer service! I would recommend anyone thinking of placing an order goes elsewhere to save themselves a lot of hassle!”

Helpful Report

Posted 3 years ago

“Total SCAM, don't order from this company. They have been telling me lies for weeks. I opened a claim via Paypal. They have been telling me lies for weeks. I'm worried, I've been charged £240 and never seen the items No support over the phone”

Helpful Report

Posted 3 years ago

“Avoid. They never ship your items . Make excuses that they are busy but there's no longer phone support or any sort of customer service. Avoid. Buy elsewhere”

Helpful Report

Posted 3 years ago

“The delivery is Sooooo long!!! It will take years to wait!!! I have ordered baby bodies and my baby have grown up the clothes. He cannot use the clothes anymore!!!”

Helpful Report

Posted 3 years ago

“I ordere on 14th december something for my two little nephews and AFTER I ordered, they stated that it could take up to 10-12 days to deliever. So that it might not work until christmas. On the 24th december, I received an e-mail that they are unable to deliever the ordered items. Never ever again am I using this site, and you should not even use them once.”

Helpful Report

Posted 3 years ago

“Do not order from this company This company should be closed down. They have been telling me lies for weeks. Placed order beginning of December. Keep being told my order has been shipped. Round in circles and lie after lie. Only to find out it’s not. Appalling service. A very upset mum. I have a child not receiving her baby pram for Christmas, that is all she wanted because of this company.”

Helpful Report

Posted 3 years ago

“Returned faulty item in October,was told on 5th November I would receive refund but now 15th December & no refund.Have sent two emails since but still nothing.Customer service absolutely terrible would not recommended buying from them.”

Helpful Report

Posted 3 years ago

“Ordered to the US. 2 months without any indication of shipping the items. Reached out several times with no answer. Ended up disputing charges. They finally responded over 2 months later and said the items were “lost in transit”. Seems like a scam site”

Helpful Report

Posted 4 years ago

“This site is a total SCAM!!! I have placed an order on 15th of November. Later on 19th of November I have seen on the order update that the product is ready to be shipped. On the Wednesday of 24th of November I called them as I seen that the product is still not shipped. They said that they have arranging deliveries on Mondays, Wednesdays and Fridays and if my product is not out on the day for sure will be on Friday. On Monday the 29th I called them again as it was still not shipped. They said they been very busy due to Black Friday though this order been placed 2 weeks ago. They shipped on 30th of November and the parcel arrived on 3rd of December! GUESS what???? A wrong item has arrived! Not only that has arrived late but arrived wrong item!! I have ordered a Rocking Swan for babies and it arrived a laundry basket. I didn’t had the birthday present on time and then later came wrong item! Waiting for a refund now! Their customer service is a total mess! Long waiting times on the phone and they never reply to the emails!”

Helpful Report

Posted 4 years ago

“Awful shop. Takes ages to receive items, quality was poor and I am trying receive refund more than 2 months. Called more than 10 times since September. Not recommended at all”

Helpful Report

Posted 4 years ago

“One month gone and I still have not received it.”

Helpful Report

Posted 4 years ago

“Terrible customer service, ordered items for a wedding on 21st of august, didn’t get shipped till the 28th, no updates, no explanation other than ‘this can happen in a sale’ utterly pathetic”

Helpful Report

Posted 4 years ago

“Terrible customer service! They would not let me change my order (despite 8 day delivery). Instead, they said that I would have to return the item and order a new one (and pay the delevery fee again). I've also payed extra for the item to be gift wrapped, which it wasn't. Never again.”

Helpful Report

Posted 4 years ago

“Terrible customer service, extremely long shipping time initially was announced as 3-4 days and has been over 2 weeks and still not shipped. Will never use again!”

Helpful Report

Posted 4 years ago

Vertbaudet is rated 1.7 based on 63 reviews