Name: A.Owen Motor Group
Address: FARADAY ROADNEWBURYBERKSHIRERG14 2AD, BERKSHIRE
Rating: 3.35

“A dishonest and unreliable service selling unsafe cars. Avoid this car sales dealer.”

Posted 2 months ago

Dear Reviewer, We’re sorry to hear about your experience and take your concerns very seriously. At our dealership, customer safety and satisfaction are top priorities, and we strive to provide reliable vehicles and honest service. We would appreciate the opportunity to learn more about your specific concerns so we can investigate further and make things right. Please feel free to contact us directly at [insert phone number or email] so we can address this matter in more detail. Thank you for your feedback—it helps us improve. Sincerely, A Owen

Posted 1 month ago

“Bought a car a few weeks ago from a Owen. Had a few problems with car, the problems was initially sorted. But the customer service on the other hand are shocking. They don’t ring you back the young girl is very rude and thinks she knows it all. The car had to be m.o.t 30 miles away which seems a bit strange to me. As for the log book the lady said it will be sent off but, few weeks later it’s apparently sat with there accountant. Why would it need to be with them for it should be sent off ASAP. Phoned dvla and they have no record of the log book what so ever. I would avoid this place as much as you could. I wish I would have read the reviews before buying from this place. They need a course in how to treat there’re paying customers. Avoid avoid avoid!!!!!”

Helpful Report

Posted 10 months ago

We take every review seriously, but this one is blatantly dishonest and misleading, and it's important to set the record straight. First of all, the claim that our customer service is lacking is completely unfounded. We have kept you updated throughout the entire process, including on the logbook, which, as we clearly explained to you multiple times, takes 4-6 weeks to process, as advised by the DVLA – a timeline we don’t control. You were fully informed of this, and we have recorded phone conversations that prove we’ve been transparent and communicative at all times. To say we haven’t called you back is simply false. Regarding the car itself, let’s clarify that you initially looked at two cars and changed your mind. We respected your choice without any issue and fully supported you in selecting the second car. You also confirmed via email that you were happy with the vehicle after the repairs were completed. As for your accusation of rudeness, it's particularly disappointing. The young woman you're referring to is a professional who treats all customers with respect, even in difficult situations. It’s unfortunate that you feel the need to single her out when she’s done nothing but her job, consistently keeping you updated on the situation. Finally, we must address your comment about the MOT being 30 miles away. We use trusted third-party MOT stations to ensure vehicles are safe and up to standard, and there’s nothing “strange” about it. The location of the MOT station has no bearing on the quality or validity of the service. We’ve done everything possible to provide excellent service, and your review is misleading and unfair. We urge anyone reading this to consider the facts: you were fully informed at every stage, and we went above and beyond to accommodate your changing requests. In short, we’ve been nothing but professional and transparent, and this review does not reflect the truth.

Posted 10 months ago

“This company should be closed down bunch of con artist . There cars are full of problems and unsafe to drive I have now returned my car and there now saying car is damaged when it wasn't when sent back CON CON CON ARTIST!!!!!!”

Helpful Report

Posted 10 months ago

We take all feedback seriously, but your claims are completely inaccurate. Our vehicles are thoroughly inspected for safety and quality before they reach any customer. If the car was damaged upon return, it is our responsibility to address it, which we do fairly and transparently. We do not tolerate baseless accusations of being "con artists" as they are untrue and misleading. We stand by our commitment to providing reliable service and encourage you to reach out to resolve any specific issues in a professional manner.

Posted 10 months ago

“Promised me a radio keep telling me they'll get it basically palming me off plus an horrid noise from back wheels and again said they'd do but avoiding me, avoid this place at all cost lovely people..”

Helpful Report

Posted 10 months ago

We have been in constant communication with you regarding the radio, and there is no avoidance on our part—just delays beyond our control. As for the noise from the wheels, we’ve offered to address it multiple times, but you’ve yet to bring the vehicle in for service. We stand by our commitment to all customers and have no intention of 'palming' anyone off. If you'd like to resolve these issues, we are here, ready to help. We take pride in our customer service.

Posted 10 months ago

“Do Not Buy from this company, car was full of problems not fit for purpose. Company have them tried to claim nothing was wrong with vehicle despite having corrected the faults once they received it back. Very poor service. Looks like FAKE reviews are added to feed weekly to push all genuine bad reviews.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, but we strongly disagree with your claims. The vehicle was thoroughly inspected and found to be in proper working condition at the time of purchase. When it was returned to us, we addressed any concerns as part of our commitment to customer satisfaction. We take pride in our transparent and professional service, and all of our reviews are genuine and earned through hard work and dedication. It's unfortunate you feel this way, but we stand by the quality of our vehicles and our customer service.

Posted 10 months ago

“Stay away from this garage sold is a car that is not suitable for use first the windscreen is loose now the brakes have gone so cannot use the car I now have to start a legal case to get our money back as the garage don't want to help we live 2 hours away from the garage and spent 4800 pounds on the car I also had to have a tyre put on because the tyre was under the legel limit so please don't get caught out STAY AWAY FROM THIS GARAGEwe have to take our elderly parents to hospital appointments and need the car for work so have to use public transport LEAVE THIS PLACE ALONE NOT GOID COMPANY”

Helpful Report

Posted 1 year ago

We are concerned by your review and take such feedback seriously. Your experience is not reflective of the standards we uphold at our garage. We regret any inconvenience caused and assure you that we strive to resolve any issues our customers face. Regarding your specific concerns, we note that you have brought the car back to our garage for a thorough inspection and necessary repairs. Our aim is to ensure customer satisfaction, and we are committed to addressing this matter promptly.

Posted 1 year ago

“Do not buy a car from this garage that have sold us a car where its broken down after two days the windscreen is loose and now the brakes have gone so please stay away from this garage I now have to fight to get our money back there is no after sales care at all we leave 2 hours away from the garage and they keep saying bring the car back to us Monday to Friday but we work Monday to Saturday please spend your money else where this garage rip people off and don't care about customer service or after sales”

Helpful Report

Posted 1 year ago

We are concerned by your review and take such feedback seriously. Your experience is not reflective of the standards we uphold at our garage. We regret any inconvenience caused and assure you that we strive to resolve any issues our customers face. Regarding your specific concerns, we note that you have brought the car back to our garage for a thorough inspection and necessary repairs. Our aim is to ensure customer satisfaction, and we are committed to addressing this matter promptly.

Posted 1 year ago

“Awful Dealer. AVOID. Purchased a Vauxhall Antara 4x4 at the end of Sept23. Test drove the vehicle, all good except from a whining noise from below. The dealer said its probably a wheel bearing, they'll sort and get back to me, which they did. I drove the vehicle and it sounded fine so deal done. Took the vehicle for its MOT in Jan24, it passed but with the stand out advisory, the propshaft has been removed! Shocked to say the least as I thought I was purchasing a 4x4. I got straight onto AOwen as advised by the MOT examiner and they said I had to contact their "Customer Care" team. They denied all knowledge, implying I was lying. They finally accepted there was an issue when told Trading Standards will be contacted. The car was checked by an AOwen mechanic, (who unplugged my dash cam for some reason). They said they would get the parts needed and get back to me. They didn't. I emailed their "Customer Care" team again and was told to contact the mechanic, no other details given. Great "Customer Care". The Antara will be sold. All details of this transaction, emails from AOwen, original vehicle description upon sale, original vehicle spec from Vauxhall have been given to Trading Standards. Its in their hands now. Avoid AOwen if you need a used car at all costs.”

Helpful Report

Posted 1 year ago

We are deeply disappointed to hear about your experience with us. However, it's important to address the inaccuracies in your review. Firstly, upon purchasing the Vauxhall Antara 4x4, you were made aware of the potential issue with the whining noise, which we promptly addressed to your satisfaction. Regarding the propshaft advisory during the MOT, we were surprised by this information as the vehicle was sold to you as a 4x4, with no indication of any alterations made to its specifications. Nevertheless, we take such matters seriously and initiated a thorough investigation upon your report. Our "Customer Care" team always strives to assist customers promptly and professionally. Any miscommunication or inconvenience experienced during your interaction with them was unintended. We apologize if you felt otherwise. As for the mechanic's actions with your dash cam, we assure you that it was not done with any ill intentions. Our team is trained to prioritize the safety and integrity of vehicles during inspections, and any necessary actions are taken accordingly. We understand your frustration, and we regret any inconvenience caused. Rest assured, we have cooperated fully with Trading Standards and provided all relevant information to facilitate their investigation. We take pride in our commitment to customer satisfaction and transparency. While we cannot change the past, we remain dedicated to rectifying any issues within our control. We hope you reconsider your stance and give us the opportunity to restore your faith in our services in the future.

Posted 1 year ago

“Zero if I could. DO NOT BUY their cars. 45 minsures and 6 grand later I had broken down. Took it to a garage I trusted to be told: they had jump started the battery to get it going and the battery is too weak to run properly and is no longer taking charge from engine needed a whole new one but at least they unlike A. Owen wired it up properly. Tyre has puncture there is an oil leak. The front sensor isn't working which set of the automatic braking system as I was driving down the A34. The MOT they performed "missed" 3 other advisories and they did the bare minimum they could on the service to allow it to run for the test drive. Rang to ask them to take car back and was told they held no responsnilitt for the car. Informed them I would be going to trading standards and was told "do what you want I don't give a shit". If you buy from here do not get there warranty it means bugger all to them and take it straigh to a garage you trust so they can do the actual work needed to allow your new car to run safely.”

Helpful Report

Posted 1 year ago

We are sorry to hear about your experience, but we would like to address the points you raised in your review. Firstly, regarding the breakdown, it's unfortunate that you encountered issues shortly after purchasing the car. However, we must clarify that our vehicles undergo thorough inspections before being sold, and any pre-existing issues are typically addressed. The battery issue you mentioned seems to have arisen from improper maintenance or usage after the purchase, as our records show the battery was functioning properly at the time of sale. Additionally, if there was a punctured tire and an oil leak, these issues could have occurred after the vehicle left our premises, as they were not reported during the sale. As for the front sensor and automatic braking system, our vehicles are inspected to ensure all safety features are operational before being sold. Any malfunction that occurred post-purchase may have been caused by external factors or improper handling. Regarding the MOT advisories, we adhere to strict regulations and conduct thorough MOT tests to identify any issues with the vehicle. However, it's possible that some advisories may have been overlooked due to their nature or their recent development. Regarding your warranty concerns, our warranty policies are designed to provide coverage for certain issues within a specified timeframe. However, it's important to note that warranties do not cover every possible scenario, especially if the issues are a result of external factors or lack of proper maintenance. Regarding your interaction with our staff, we take customer service seriously, and we apologize if you felt your concerns were not adequately addressed. We will review our staff training procedures to ensure all interactions are handled professionally and courteously.

Posted 1 year ago

“Worst ever... if it wasn't for the Finance company they would have never fixed my car, which broke after 4 months. Warranty provided by A Owen was 6 months, yet when I went to them with the problem they asked me a detailed Warranty doc, which never was provided. After I brought this into their attention they stopped communicating with me.... I had called Finance company and said I wasn't going to pay a penny because the car is broken.. they had taken ovet from here...”

Helpful Report

Posted 1 year ago

We are sorry to hear about your experience, but it seems there may have been some misunderstanding. Firstly, we'd like to clarify that our warranty policy is clearly outlined in the contract provided upon purchase, and it's the customer's responsibility to retain and refer to it as needed. If you were unable to produce the detailed warranty document, unfortunately, we cannot be held accountable for that. Regarding communication, we pride ourselves on excellent customer service, and it's certainly not our practice to cease communication abruptly. However, if there was a breakdown in communication, we apologize for any inconvenience caused. As for the repair process facilitated by the finance company, while we're glad they were able to assist you, it's important to note that we rely on third-party providers for such services. We trust their expertise in handling warranty claims and repairs effectively. Ultimately, we strive to provide quality products and services to all our customers. We regret that your experience fell short of your expectations, and we appreciate your feedback as it helps us improve our processes moving forward.

Posted 1 year ago

“They say open till 7pm on Web site, made appointment got there, closed at 6pm, went next day, saw vehicle, left holding deposit as said would be ready in 7days after all works and mot was done, 12 day's later, car was in worse condition than before and said I would have to pay extra on top of purchase price for any other work required, Then refused to return holding deposit. Millions of Garages, Don,t you this RIPOFF one.”

Helpful Report

Posted 1 year ago

We are sorry to hear about your experience, however, we would like to address some inaccuracies in your review. Firstly, our website clearly states our operating hours, and any discrepancy in timing must have been due to a misunderstanding on your part. Regarding the condition of the vehicle, we ensure that all necessary works and MOTs are completed before delivery. Any additional issues that arose after the purchase could have been due to factors beyond our control, such as how the vehicle was driven or maintained after leaving our premises. Furthermore, any extra work required would naturally come with an additional cost, as outlined in our policies. As for your deposit, it is non-refundable according to the terms agreed upon when it was placed. We regret any inconvenience this may have caused you, but we stand by our procedures and policies. We take pride in providing quality service to our customers and strive to rectify any issues that may arise. However, it is important for customers to thoroughly understand our terms and conditions before making any commitments. We appreciate your feedback and will use it to improve our communication and customer service processes in the future.

Posted 1 year ago

“Drove an hour to see a car they had for sale only to take it out for a test drive to break down in the middle of the road. The guy was very rude and unapologetic. Avoid at all cost.”

Helpful Report

Posted 1 year ago

We apologize for any inconvenience you experienced during your visit. However, we must clarify a few points. Firstly, our vehicles undergo rigorous inspections before being listed for sale, and any issues encountered during test drives are uncommon. Secondly, our staff is trained to handle such situations professionally, and any perceived rudeness was likely a result of the frustration caused by the unexpected breakdown. We encourage customers to inspect vehicles thoroughly before purchase to avoid any potential issues. We regret that your experience did not meet your expectations, but we assure you that customer satisfaction is our top priority.

Posted 1 year ago

“bought my sons first car here . took back next day as probs with engine told to go away 3 times !! finally got a refund after returning on numbers of occasions and being told to get my own mechanic to check it over then not believing what i got and got their own to do ! held car for a week after me keeping on finally got my money back . delivered at start with no fuel and bald tyre which i replaced and didn’t get money back plus took back with full tank of fuel again didn’t get money back . now it’s back being sold a week later at higher price . avoid at all costs !!!”

Helpful Report

Posted 1 year ago

We appreciate your feedback, but we disagree with several points you've raised. Firstly, we allowed you to return the car multiple times as a courtesy, despite our policy clearly stating no refunds. The engine issue you mentioned was thoroughly inspected by our mechanic, and it was found to be in good condition. As for the fuel and tire, our records indicate that the car was delivered with a full tank and roadworthy tires. Any changes made after the purchase are the responsibility of the buyer. We value transparency and customer satisfaction, and we're sorry to hear about your experience. However, we stand by the quality of our vehicles and the fairness of our practices.

Posted 1 year ago

“Iv spent 4k cash on a car which should last and gearbox blew up after 1-2 month and now left to defend myself after they have had car sent back to them by me +100 quid for recovery and more they have had car 3 weeks and no updates so have to keep phoning as really poor service unfortunately!!!!!!! Be vigilant wish I read reviews before 🤦‍♂️”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you have experienced. We take all customer concerns seriously and strive to address them promptly and effectively. We understand your frustration regarding the issues with your vehicle and the delay in communication. Our records indicate that our team is actively working on your car, and we regret any oversight in keeping you updated. Ensuring our customers are informed is a priority, and we are reviewing our processes to improve our service.

Posted 1 year ago

“Brought my first car from here and in the same day decided I wanted to return it! The garage were absolutely useless! Can not stress enough how awful this garage is! The car had a faulty gear box and wasn’t fit for purpose and the garage is refusing to send back the £5000 I paid for the car! Honestly just avoid it’s not worth it in my opinion this place needs shitting down!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us. We regret any oversight in keeping you updated throughout this process. Rest assured, our team actively works to address any issues with customers car and ensure that it is returned to in optimal condition. Please know that we take all customer concerns seriously, and we are reviewing our processes to prevent similar incidents from occurring in the future. Your feedback serves as a valuable tool for improvement, and we are committed to providing you with the exceptional service you deserve. Once again, we apologize for any inconvenience this situation may have caused you, and we appreciate your understanding and patience as we work to resolve the issues with your vehicle.

Posted 1 year ago

“They delivered a vehicle to me not fit for purpose , would not reply to my calls or emails , eventually agreed to pay for 1/3 of the problem even though they gave me a three month warranty ! Never paid there 1/3 after about 10 emails I gave up . STEER CLEAR OF THESE RATBAGS !!!!!”

Helpful Report

Posted 2 years ago

We take all feedback seriously and are committed to resolving any issues our customers face. However, your account of events is not accurate. The vehicle was thoroughly inspected and deemed fit for purpose upon delivery. We have records of our prompt responses to your communications, and our team made multiple attempts to resolve your concerns amicably. The partial payment was offered as a goodwill gesture despite the warranty terms not covering the issue you reported. It is unfortunate you chose not to continue the dialogue. We pride ourselves on our integrity and customer service, and your accusations are unfounded and misleading.

Posted 1 year ago

“Got a car from here and within a week or so faults were showing. The engine management light came on and when checking there were no error codes so I was able to remove the light but within days it came back on. The car started to sound rough and at times when going to pull away the clutch does not fully engage and the car shakes and makes a horrendous noise! There is also an oil pressure fault which shouldn’t be occurring as the car should’ve been filled up with oil when serviced! This error comes when braking, turning corners/bends and going around roundabouts. I have contacted the company via email as it’s always best to have a trail of communication as phone calls can be dismissed.. I was given a separate sales email and have emailed both email addresses twice now and no response!!!!!”

Helpful Report

Posted 2 years ago

We're disheartened to hear about your experience, and we apologize for any inconvenience caused. Your feedback is crucial to us, and we take your concerns seriously. Rest assured, we're committed to resolving these issues promptly. Our team will thoroughly investigate the problems you've encountered with your car and reach out to you to discuss potential solutions. We value your patience and understanding during this process. Customer satisfaction is our top priority, and we're dedicated to ensuring that you receive the quality service you deserve.

Posted 1 year ago

“Be very careful if you are considering buying a car from this group. Take the time to read the reviews posted by others, they are genuine and may save you a lot of trouble down the line. I bought a car from this garage. Just a short while after taking possession a major fault came up. Trying to return the car and gain a refund has been a complete nightmare, and when as a buyer, what you think are your rights, seem to be disregarded, where do you go other than into a complicated, lengthy and expensive dispute. Buying your son's first car should be a happy experience because its a big milestone, but when you have to go to great lengths to get a refund within 3 days of collecting a faulty, unsafe vehicle, this is madness. When you then receive an offer for the car to be bought back by the garage for £1000 less than you paid for it, less than a week earlier, what does that say about the credibility, authenticity and customer service of the A Owen Motor Group. If i could leave a no star review, I would!”

Helpful Report

Posted 2 years ago

We're disheartened to hear about your negative experience with us. We take customer satisfaction very seriously, and we're committed to resolving any issues promptly and fairly. However, we must clarify that your portrayal of our practices and service is far from accurate. Regarding your claim of a major fault surfacing shortly after purchasing the vehicle, we assure you that all our cars undergo rigorous inspections to ensure their quality and safety. However, despite our best efforts, occasional issues may arise, and we're always ready to address them in accordance with consumer rights regulations. As for your attempts to seek a refund, we operate within the confines of the law and strive to uphold fairness in all transactions. Any discrepancies in perceived rights stem from a misunderstanding or misinterpretation of the terms of sale. We're always transparent about our policies and aim to resolve disputes efficiently and amicably. Regarding your dissatisfaction with the offer to repurchase the vehicle at a reduced price, we must clarify that our valuation is based on several factors, including market value, depreciation, and any necessary repairs. This offer is made in good faith, taking into account the circumstances, and is not a reflection of our credibility or commitment to customer service. We regret that your experience fell short of your expectations, and we're genuinely sorry for any inconvenience caused.

Posted 1 year ago

“If I could give a 0 Star review I would. Where do I start...My partner bought a car from these guys, was described as excellent condition with 2 keys. Was sold with 1 key and the conditon fair from excellent. Left the garage on collection, within 5 mins the one tyre was flat. Warning lights flashing the lot. Had the car later checked over to find out, it's basically unsafe to drive and everything is falling apart. Also went and had this HPI checked, to find it is a CAT S insurance write off!! Which none of this was mention at the point of sale or on any adverts. The garage, have been THE WORST, rude on the phone and no reply to emails. No refund was offered for the missing key and NO REFUND FOR THE CAR. We are in the process of taking them to court and have been speaking to Trading standards. PLEASE STAY CLEAR AWAY FROM THIS GARAGE!”

Helpful Report

Posted 2 years ago

We apologize for any inconvenience caused by the discrepancies in the description of the car you purchased. We understand the frustration of expecting one thing and receiving another. This is not the level of service nor the quality we strive to uphold at our dealership. Regarding the missing key, the condition of the vehicle, and the undisclosed history, we are thoroughly investigating these issues internally to ensure they are addressed and rectified promptly. We have strict protocols in place to ensure the accuracy and transparency of our listings, and it is clear that in this instance, they were not adhered to. We are committed to resolving this matter to your satisfaction and are open to discussing potential resolutions. Please reach out to us directly so that we can begin the process of rectifying the situation.

Posted 1 year ago

“Car full of faults”

Helpful Report

Posted 2 years ago

We're sorry to hear about your experience, and we appreciate you bringing this matter to our attention. We strive to maintain the highest standards of quality, and it's disheartening to learn that your car hasn't met your expectations. We take all feedback seriously, and we'd like to extend our apologies for any inconvenience caused. Please know that we're committed to resolving any issues you've encountered. Could you please provide more details about the faults you've experienced so we can address them promptly?

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

A.Owen Motor Group Reviews