“Using a middleman to buy from CoPart was obviously going to be a bad experience but somehow ABetterBid surprised me with just how bad they were. The vehicle I wanted was in a state that required a dealer license to bid and I mistakenly thought ABetterBid wouldn't be too bad as long as I was expecting extra headaches from them.
I got to pay ABetterBid $933 on top of the $8700 bid/Copart fees for the services that included having to bid via email instead of a web interface, aggressive sales tactics including invoices I didn't agree to that included charges for their overpriced shipping company, not being allowed to pick up the vehicle myself despite CoPart being totally fine with that (So I have to pay an extra $300 for a tow service), and now a nearly 2 month delay on ownership documents where the only updates I've gotten are when I've reached out.
I still don't have any documents from them despite picking the vehicle up on December 19 and it's now February 4. Their FAQ indicated that I would "receive your ownership documents within 2–5 weeks." I emailed them after about 3 weeks and didn't get anything useful. I've followed up multiple times and just gotten delay tactics with missed update time lines.
I was planning on waiting until I had a resolution to the story before posting a review but at this point they're so impressively bad that I have to at least share something. I'm also curious to test out if they manage to cull bad reviews as there's no way they deserve the nearly 5 star rating they have on Facebook/their website. Just a quick skim of Reddit/other forums shows just how poor of an experience most people have with them.”
“If there was zero tar that what I could have chosen. Do not use the company. Nothing will ever be their problem. Not customer friendly or oriented, once they can get away with lying to you, they will charge you for the problem they caused. Do not use them and any tow company they recommend to you.”
“I bid on a car through A Better Bid and it had said it was selling in one hour. As I was watching the lot it changed to selling in 27 days after I already put a bid on it. They told me there is nothing they can do basically I can't bid on anything else for 27 days unless I put down a larger deposit or I am outbid. I already put a $600 deposit and now they want another $600 for a mess up that was not my fault. Copart won't talk to me about it because A Better Bid needs to talk to them because that is where the bid came from.”
“Worst online car dealer to ever work with!
They will take all of your money and you will get worst customer service and client support ever!
They will never work with you and will never advocate in your behalf.
They place photoshopped pictures on their website so you think you're buying good car in a good shape.
Instead they sell you junk cars.”
