A.C. Audio Online Reviews

Name: A.C. Audio Online
Address: Hawksworth Commercial Centre, Elder Road, Leeds
Rating: 4.85

4.9 Rating 317 Reviews

98 %

of reviewers recommend A.C. Audio Online

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Phone:

0113 386 9080

Email:

sales@acaudio.co.uk

Location:

Hawksworth Commercial Centre, Elder Road
Leeds
LS13 4AT

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A.C. Audio Online 5 star review on 22nd March 2017

Marie Hunt

A.C. Audio Online 5 star review on 22nd June 2016

John Kirk

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order for a boundary microphone about 14/9/16 and your advert stated delivery 2to5 days it then took some 10 days to tell me it was out stock and delivery would now be 6/10/16. Not good for follow on business. Hugh Haston”

Helpful Report

Posted 7 years ago

Hi Hugh I'm really sorry about the delay on this order. Normally the supplier is very quick at getting items to us but sometimes they are out of stock. However, we should have informed you sooner of this delay. If you do need anything audio related in the future, please contact us and we'll offer a discounted rate for your inconvenience. Many Thanks AC Audio

Posted 7 years ago

“Lying about delivery time when your client has specifically asked for next day delivery will ensure they never come back and will also make sure that everyone they deal with goes elsewhere too.”

Helpful Report

Posted 7 years ago

Hi Tony I know we spoke at the time regarding your order but apologies once again for the one day delay on this. The item you ordered was in stock and should have been with you the next day, unfortunately it was missed (a rare occurrence, especially if you look at the rest of our reviews) and ended up being a day late. I'm very sorry for the inconvenience this caused you but I can assure you that we would never intentionally lie to any customers. Our cut off time for next day delivery is 3.30pm so my colleague was right to say it would be with you the next day, it's just unfortunate that there was an error on our side causing the delay and that it wasn't explained clearly to you. I really hope this doesn't put you (or anyone you know) off shopping with us as we do pride ourselves on excellent customer service and great prices, as you can see from previous reviews. It's unfortunate that these delays do sometimes arise but it should have been better communicated to yourself. If you wish to contact me directly regarding any audio products you may need, I will ensure you get the best possible deal for your inconvenience. Many Thanks, Kay.

Posted 7 years ago

“Slow delivery and bad service. I received the item 9 days later when I was supposed to receive it 2-5 days. I had to contact them because they didn't. I told them to send me the invoice with a date, they said it was fine, but then they put another date.”

Helpful Report

Posted 8 years ago

Hi Joaquin. I can understand your frustration with the item being a day late - arriving on the 6th working day (rather than the 2-5 days as outlined on the website). Apologies for this but we did inform you on the phone that there had been a slight delay with the supplier. When you called regarding the invoice, we informed you that the product can only be invoiced when the item has shipped. We can't invoice you for something that you haven't received yet, so apologies if this affected your tax rebate. Please do contact us in the future should you need anything else and as a good will gesture we'll offer you a 5% discount on your next order. Thanks AC Audio

Posted 8 years ago

A.C. Audio Online is rated 4.9 based on 317 reviews