Accent Clothing Reviews

Name: Accent Clothing
Address: 11-13 Queens ArcadeLeeds, Leeds
Rating: 4.65

4.7 Rating 48 Reviews

92 %

of reviewers recommend Accent Clothing

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Phone:

0113 234 6767

Email:

info@accentclothing.com

Location:

11-13 Queens ArcadeLeeds
Leeds
LS1 6LF

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Accent Clothing 5 star review on 18th October 2021

Gillian Hamlyn

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“stop online stuff you might end up losing your savings. in case you are already a victim, kindly reach out or file a complaint to wiki at [ wikihelpdesks (@) gmail .com ] pls do not blame anyone for your mistakes”

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Posted 1 month ago

“great service by michael and colleagues, very welcoming and helpful. got a great sale price on a barbour jumper. i have told my family and friends to visit this store. i will definately be returning. thank you.”

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Posted 1 year ago

“Amazing customer service from Rachel P. I needed help with returning & exchanging a order as I’d ordered a size too small and Rachel emailed me straight back from the info@ email address she also sent me a new barcode as the original one I had didn’t work then she helped me identify where I needed to go to return my package. (Im not very savvy in that department) she was patient, kind & very efficient in getting back to me. She went above and beyond. If only everywhere had this level of customer service! Thank you, I will definitely be ordering again! (Although I rated the returns process difficult Rachel did make it a lot easier for me once I reached out)”

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Posted 2 years ago

“Accent Clothing carry a great range of designer clothing brands for men and women. Fair pricing, good offers and personal service. Highly recommend them.”

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Posted 2 years ago

“I bought a Belstaff jacket yesterday and Steve who served me was very friendly, Professional and Knowledgeable. I will definitely come back to your shop again!!”

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Posted 3 years ago

Hi, Thank you for your review. I have passed your kind words along to Steve. We look forward to seeing you through our doors again! :) Kindest regards, Rachel.

Posted 3 years ago

“Been into store this morning for some jeans, Sorted straight away and taken up within the hour, Absolutely first class service, Big thanks to Des, Dean and Will. Top class lads and very very helpful.”

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Posted 3 years ago

Hi, Thank you for your review. I'm glad the shopfloor team could get them sorted so quickly for you and they were able to help you with everything :) I have passed your review along to them. Kindest regards, Rachel.

Posted 3 years ago

“Faultless service”

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Posted 3 years ago

Hi Karen, Thank you for your review. I'm glad to hear you're were happy with the service we provided :) Kindest regards, Rachel.

Posted 3 years ago

“Super fast service, my shoes arrived the next day after ordering & there was no delivery charge. I am so pleased with my purchase and I would recommend Accent Clothing. I will definitely be using them again.”

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Posted 3 years ago

Hi Gillian, Thank you so much for your review. And thank you for recommending us :) We're so glad you're happy with your purchase! We hope they serve you well this season :) Kindest regards, Rachel x

Posted 3 years ago

“Great service and selection”

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Posted 3 years ago

Hi Sean, Thank you for your review. We're glad you were happy with the service we provided and the products we're offering :) Kindest regards, Rachel.

Posted 3 years ago

“Brilliant choice of products and speedy delivery will definitely purchase from accent clothing again”

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Posted 3 years ago

Hi Kathleen, Thank you for your review! We're glad you're happy with the service we have provided, and we very much look forward to seeing you online again soon :) We hope you enjoy your bag and that you get the chance to hopefully take it to sunnier climates! Kindest regards, Rachel x

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Hi Daz, Thank you for your review :) I'm glad you're happy with the service you have received. Kindest regards, Rachel x

Posted 3 years ago

“Fantastic service. The guys really took the time to care for our needs. They got enough exercise back and forth getting stock to last them a lifetime. Thanks for your care and attention. Kerry”

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Posted 3 years ago

Hi Kerry, Thank you for your review. Glad to see you kept our staff on their toes and that they've kept up their step count for the day! We hope you enjoy your items and that we see you back instore soon (if only to increase their step count again) :) Kindest regards, Rachel x

Posted 3 years ago

“Mind the Gap A.W Will never step foot in the shop again after the extremely poor experience and humiliation I received today. Clearly not an all inclusive business that do not show people any respect, extremely unprofessional management team, completely wasted my time.”

Helpful Report

Posted 3 years ago

Hello, I apologise for the experience you have received. Please could you send an email to info@accentclothing.com and further explain what has happened? I'd like to have this looked into and dealt with asap for you. Kindest regards, Rachel.

Posted 3 years ago

“Very disappointed to say the least. I bought a C.P goggle cap from store on the 14th of september for a birthday gift. When I got home I realised the cap was severely misshaped on top (fault by C.P) & there was a split on the lens. Of course I decided to travel back to Leeds & return it, the staff made me feel as if they didn’t want me to return it, one guy tried telling me it was just the film on the lens that looked like a split but after showing him the clear split they decided to swap it for me. So after taking it to the manager up stairs & hanging around for 10 minutes downstairs the guy comes back with a “here’s a brand new one for you mate same size have a good day” & brushed me out of the shop. After doing more shopping & WHEN I GOT HOME AGAIN THE GUY HAD ONLY TAKEN THE CAP AWAY & SWAPPED THE SPLIT LENS!! NOT TAKING INTO CONSIDERATION THAT I BROUGHT THE CAP BACK FOR IT BEEN SO MIS SHAPED ASWEL. It was a sly move that you just don’t expect a shop of this standard to pull, I’ve wanted one of these caps for a long time & i’m very very disappointed.”

Helpful Report

Posted 3 years ago

Hi Billy, I'm sorry to hear that you are disappointed with the service you received in-store. I am working on rectifying this with the store manager, and the colleague in question, but I need more details from you. Please could you send an email to info@accentclothing.com with the exact size and colour of the hat, and we will look at sorting a replacement item for you. So that something like this doesn't happen going forward, we will be implementing new training for situations such as these and will explain how the issues should be dealt with. Once again, I'm very sorry that you were unhappy with the service you have received, and I look forward to your email. Kindest regards, Rachel.

Posted 3 years ago

“Popped in. Good to see old faces back. Served by Glen (Glenda). Very knowledgeable and great customer service”

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Posted 3 years ago

Hi Damian, Thank you for your review. It feels good to have the whole team back after the last 18 months of chaos, and to be back providing the best customer service we can :) I have passed your words of encouragement to the team, and we look forward to hopefully seeing you in-store again soon! Kindest regards, Rachel.

Posted 3 years ago

“Fast delivery, great product.”

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Posted 3 years ago

“Ordered 4 items and only 2 arrived .. I rang the shop and spoke to a guy who just couldn’t be bothered .. “ it’s not my department ,,need the web team and there not working today “” I was then told the items were probably not in stock , and I would probably get a refund in 5/7 working days ..probably was his favourite word .. When you order they don’t actually tell you if the item is in stock or not ,, they let you figure it out yourself while waiting for a refund”

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Posted 3 years ago

Hi Michael, Please accept our apologies that you haven’t had the smoothest online shopping experience. I can confirm that an email was sent to you 02/07, informing you that we were sending out a partial order. The email explained that 2 of the items were out of stock, which is likely because they were sold instore, and that your refund will appear back in your account in 3-5 working days, sometimes this can fall into peoples Junk Mailbox. We do state in out Terms and Conditions that, unfortunately, we cannot guarantee every item on your order will be available due to the nature of our sale, and that we share all of our stock with our shopfloor. I’m also sorry to hear you received unsatisfactory service over the telephone. Unfortunately our web team only work on Monday -Friday between 9.30- 17.30. Thank you for bringing this issue to our attention, it is clear that we need to provide further training to shop floor staff to ensure this doesn’t happen again Please accept my apologies once again that we were unable to provide a perfect online shopping experience. We pride ourselves on our customer service and we will be undertaking the necessary steps to ensure this doesn’t happen again. If you have any queries at all, or would like to speak to a member of staff from the online team, please contact 0113 234 6767 followed by option 1 Monday- Friday between 9.30-17.30, and someone will be happy to help you. Alternatively, you can email us at info@accentclothing.com Kindest regards Rachel

Posted 3 years ago

“Your site is ok before & I give you 5 stars But I didn’t receive my orders till now from many days ago Please can you answer me about my two orders 20022669 (WEB20022669) Order Confirmation #20022910 (WEB20022910) I follow up with Royal Mail no any update I already sent you many emails No answer Please update me Is too much late Regards”

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Posted 3 years ago

Hi Omar, I am sorry to hear that you’re having trouble tracking your parcel. I can confirm that your parcel has been dispatched, and is on its way to you. I have responded to your previous emails regarding this issue with your parcel tracking details, but I don’t think you have been receiving them. It may be that our replies have fallen into your junk folder, which I would advise checking. In the past, we have found that parcels to Saudi Arabia have become delayed once they enter the country, but we’re not sure why this is. I would advise waiting a further 14 working days for the parcel to arrive with you. As I cannot put any details in this response, due to Data Protection, I have sent you another email with all the tracking details in for your parcel. If you are still struggling, please get back in touch and we will look into this further for you. Kindest regards Rachel

Posted 3 years ago

“Great price, super fast delivery, thank you *****”

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Posted 3 years ago

“Been shopping at Accent for over thirty years top service top quay and top people”

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Posted 3 years ago

Accent Clothing is rated 4.7 based on 48 reviews