Login
Start Free Trial Are you a business? Click Here

ackermans Reviews

2.5 Rating 122 Reviews
E
Happiness Grade

ackermans have a Customer Happiness Grade of E. Customers are happy with their customer service but are unhappy with their delivery and refunds.

D

Delivery - Average

50.00%
Industry Average
If you think of ordering online from ackermans. Don’t do it to save yourself from stress and poor service delivery. 10 days later I am still waiting for my order, sad part is , I called their customer service support and my phone was dropped, they never returned to me with my concern
- Anonymous
I placed my order on the 21st of July till today I am waiting for delivery. Their order tracking system and courier company are terrible. I have been trying to call and email both shipping company and ackermans bit no assistance. Their service is pathetic and I do not recommend. Never again!
- Bulelwa
I just need my parcel that has been out on delivery from the 7th to be delivered atleast before Christmas.
- Lilly
F

Refunds - Difficult

25.00%
Industry Average
I went to midlands mall ackermans to do exchange than the guy his name called Innocent gave me the bad customer services in such a way that he also suggest that I must do a refund instead of assisting me🤦‍♂️🤦‍♂️I don’t wanna lie I used to do shopping for my kids there but his attitude made me hate doing shopping at ackermans,his was rude to me
- Anonymous
20 days later still haven't received my click and collect refund plus they claim the case was resolved and closed...poor service
- Anonymous
On the ackermans website it clearly states that in the case of a lay-buy I am fully eligible for a refund without original slip provided I have a valid id as the original purchaser.
- PhumeleleFaku
B-
65.22%
Industry Average
ackermans connect Nkomo Tina&Amo give an excellent service, the patience they have weldone, they smile thank you so much, i promise i will not buy to any store neither Ackerman Connect Nkomo
- Mavhungu Davhana
ackermans service is totally disgusting.
- Cathy
Totally disgusted with the service of Ackerman's cellular in phoenix plaza not helpful arrogant and also manager told me she don't know her name and refused to give me her name don't recommend this store at all 2 days old fone still not working
- Lynette