“If I could give zero stars, I would! Their customer care are terrible. I'm struggling for a month now with an online order that I didn't receive. Each time they say they will escalate the problem and come back to me, but nothing happens. I will never buy from Ackermans again.”
“I don't understand the trash we have to.ho through, everything is basically instore only on the website and no sizes....no jackets to buy,no shoes !!! Why have a website then with 0 clothes to choose from for babies”
“These people are lying. The stand outside PEP Springsgate and offer a card. You think it is a pep points card but it is a account card for ackermans that I don't want. This is false advertising and lies. They then laugh at me when I don't want to give my ID again. That was so degrading”
“Hi I'm Mrs Chettiar. I went to ackermans at the ridge shallcross. I received the best service from Siya n his team they were so helpful. What an amazing team 👏.
# happy shopper”
“I am very disappointed
I have an account with ackermans
And my account was used by someone I dnt know at Randburg Pep stores for R9500
The funny part is the card was with me the whole time
I hve never went to Randburg and made a purchase worse of all at Pep stores
So guys we have to be careful I don't know how
As for me I hve come to the conclusion of closing the account after the investigation cause clearly we r not safe especially if u hve an A-plus account people can use your account anyhow ivin if you're card is with u
Angry 😠 😡 👿 😤 🤬 and disappointed 😞 😑 😒”
“If you think of ordering online from Ackermans. Don’t do it to save yourself from stress and poor service delivery. 10 days later I am still waiting for my order, sad part is , I called their customer service support and my phone was dropped, they never returned to me with my concern”
“Ackermans is useless with protecting its customers!!! We've found out a few days ago only that our Ackermans card was defrauded a whole R5000!! And that was already in March we have not been notified once!! Other retail stores has options in place whenever there is something fishy going on with your card they notify you immediately!
Now they must run an investigation first then we will hear the outcome... But I refuse to pay for things we did not buy or use.
I will definitely think twice in the future to get anything from Ackermans again”
“Do not buy from Ackermans Online. Did not deliver my online order. Order placed and paid on the 29th of April 2025 and requested for a refund on the 21st of May 2025.
Hoping to get my money back.”
“Yesterday I went to buy a set of three track pants for my 2 year old, I thought the waist had a rubber bank for stretching but only to find out that was not the case. The pants left a huge gab on my child's waist.
I am so disappointed because everything that I buy from them has quality issues, its either its the type of poor material used and the way their clothes discolour and change shape as you wash them.
I strongly recommend that people should look into buying from other stores if they want best value for your money”
“My husband made a payment yesterday on his fone yam contract phone.. however, hr was provided an incorrect reference number via sms and the cashier allocated payment to the incorrect reference.... the phone was locked and fone yam refuses to assist my husband and he was advised to.lay a complaint but there response time is 48hrs??? After explaining to them this is not my husband's fault or the cashier at Ackerman as the incorrect reference number was sent by fone yam, they maintained their response time was still applica- bare in mind this fone is needed for work purposes... luckily a gentleman by the name of Zain at Ackermann Westgate mall wen over and above his level to assist and managed to get the device unlocked... to Zain, thank you so so so much for all your help, effort and your appreciated... I will continue to shop at your store as you turned an unpleasant into a very pleasant one!!!!”
“I always enjoy service at Ackermans stores. I was wondering if Ackermans is linked to any supermarkets in South Afica where I can use my account on those days i.am low on cash whilst my available credit is high on my Ackermans account. Thanks”
“I had a layby done at Ackermans in Vryburg, the one in Market Street (Branch 846) . I lost my receipt and went there and asked that they please cancel my layby . I was told I cannot get a refund without the receipt and that the only thing left to do is to give me a voucher. Now I read my receipt and what they telling me is not there on the receipt and why is Vinolia telling me something that she cannot prove.
Honestly they could really do better.”
“Head office people are rude to 80 year old ladies or anyone actually. I'd say work on team building for the company's sake. Get the team who actually works well with clients otherwise it will be bad for the company and eventually shut down because of customer care. I hope you guys do something about it. I know I'm not the only one. But I wish you well for the future.”
“Bought boots at ackermans,currently still available in some shops,the sole split in two for no reason,very poor quality and a waste of my money,shoes are barely worn.will not recommended buying from them”
“Went to Ackermans Zandspruit 09-10-2024 I saw a short for 6-12 when I have to pay for it the refuse telling me it's a set the can't find the top but the item is on the floor I'm so disappointed shame and this thing is happening for the second time. Why keep cloths you won't sell on the floor not storeroom. Even the manager can't take to the client professional 🙄”
“I had account with ackermans, in March I asked for outstanding balance so they gave me & I paid it up straight away. they even put me through their call center to explain why am I closing the account. from August I'm receiving calls that I'm owing R310 Where the hell that R310 is coming from, after that I'm receiving more than 20 calls daily asking me about the money I'm owing that I don't even know where is it coming from because why I was brought to the call center to verify that I'm closing the account if I was still having outstanding balance ?. so today I paid the money coz I'm so sick of the stupid calls I'm receiving everyday but still they calling and now they even calling my mom and the amount is even gone up to R350😭😭😭😭yoooo.
However if you thinking of opening account with ackermans shame on you ❗❗❗”
“I applied for an account card very well knowing i always get a decent amount of money in my bank account so they dont call me after 4 days i go back today they say i have to re apply their struggling to get to me so i did i went home until i left ackermans and arrive at my home i didnt evan recieve any message or any calls from ackermans sy declined me because their struggling to get through to me and everytime i took my bank statemants evan and i made 100 %sure that my number was correct i evan have true caller to see whos calling but ackermans never called or send messages i only today got message that said i should re apply and shortly after that all of a suddon im declined im very dissapointed worst expierience with ackermans in the brakpan area worst part is they say they call but they dont”
“Never buying a phone at ackermans again , The phones always give problems , their phones are the worst , and the worst part is they don't want to fix it or give another phone in that phones place , The phone I brought had a network problem and they took it in but when I received it , they said the value of fixing it is more then the phone itself, how is that my problem ? It's the phones problem, it wasn't even broken the issue was the network of Vodacom !!!!!”
“On monday this week I went to Ackermans Boshoff street in PMB a supervisor by the name of Mbali Zuma gave me very bad service, I needed to exchange a gift which I got for my baby shower but she proudly said she can't help me since it had no tag and she had a very bad attitude she sure knows how to keep customers away”
