“IF I COULD PUT MINUS STARS I WOULD!!!!!
APPALLING
I am HIGHLY HIGHLY FRUSTRATED at the service, or lack thereof you provide.
Placed an order with you on the 24TH JULY, to have emailed multiple times for my refund as i was unable to collect (due to being unwell).
Last email had absolutely NO response until i called and it was mentioned to me that you need proof of bank account (WHICH I GAVE ON THE 1ST SEPTEMBER)!!!
I have yet to receive ANY FEEDBACK with regards to this.
You keep telling me that i must wait, that its gone to treasury, that you have submitted my proof of bank account!
I have called numerous of times since my order was cancelled on the 26th August!
Ive been told 7 to 10 days but in actual fact i have waited since the 8th with no information given about sending proof of account until the 1ST sept.
Im not understanding why i am begging for what is duly OWED TO ME!
You keep looking at my profile when i call but there is NEVER ANY ANY ANY RESULT!
I have even tried messaging you on facebook with no RESOLVE once again!
No words can actually describe the way i am feeling.”
“Went to Cosmo city Ackermans and the lady was very friendly and patient. She went out of her way showing me the items i bought that are discounted when bought in pairs. Thank you to Phumzile big ⬆️”
“Took 45 minutes for the phone yam representative to come and assist,long queues few helpers the lady at the tills kept on asking for more staff to come but still 02-09-2026. 18:05”
“⭐⭐⭐⭐⭐
I would like to give a huge thank you to Justine Hoedemaker from Ackermans for his excellent customer service. He was incredibly helpful, friendly and professional throughout the entire process.
Justine went above and beyond to assist me with my request and kept me informed every step of the way. It is truly refreshing to receive such amazing service and to deal with someone who genuinely cares about helping customers.
Thank you so much, Justine, for your patience, kindness and outstanding assistance. Words cannot express how grateful I am. You are a real asset to Ackermans! 🌟👏”
“The service at Ackermans Dobsonville is extremely disappointing. I spent over 45 minutes standing in a queue just to collect an online order. Unfortunately, this is the second time I've had this experience.
This will be the last time I use Dobsonville Mall as my collection point. The service is consistently poor, and the long waiting times completely defeat the convenience of ordering online. I sincerely hope this issue is addressed so that other customers don't have to go through the same frustrating experience. Delivery company service was excellent..store customer service was very poor and it's a norm”
“Today, I went to Ackermans on Eloff Street, and Lwandile, who is very enthusiastic about his work, assisted me. He offers 100% excellent customer service.”
“Today 14/05/2026 I went to Ackermans at Birch Acres mall and I was body shamed by two male employees there, I could not get their names cause my eyesight is bad so I couldn't read their name tags. I felt really uncomfortable taking in the fact that these employees that should be doing their word (packing) are looking at me in a weird way when I just came to shop. Furthermore I will not be shopping at Ackermans Birch Acres anymore because of those two male individuals.”
“Ackermans has very rude bad staff, I went to idutywa Ackermans and the two guys who were supposed to help me with a call just ignored the lady from the till who asked them”
“Went to Ackermans in Park Central Shopping center beside mtn rank, when I got there as I was entering I loudly greeted the security lady, she pulled a face (what they do when they do not want to assist or hear what you want to say) okay I then pulled a face and walked away hoping to find someone else who is on floor (not by the till) who actually works for Ackermans because I wanted to ask if they allow pay just now, there was no one on floor, I then proceeded to the tills and Tendani was the guy I could get to, I greet him and ask if they allow pay just now, he says yes. I go on with my shopping, get on queue and then get assisted by Tendani, he process my clothes then he was done, I needed to know the total, I asked him if the R799.70 on the screen was the total he said yes and even confirmed it, I put in my total and when he was done the total changed to R763. 00 something... He doesn't mention it, when I see it... I stop him and ask what's going to happen now, he says with a "it is what it is" attitude "I don't know" I then say I can't just get ********** like that you have to give me something for that money, he tells me to pick something for that amount which was R35. .. I obviously wouldn't find something for exactly that amount that I need... Fast forward when we were done I proceeded to the door, when I got there the security checks the slip and notice Tendani didn't include the carrying bag, she tells me to go and tell him to punch it and pay for it, as I turned around she calls me back and says she's actually going to check item by item just to make sure (meaning she doesn't do her job properly mostly), she proceeded to do that, when she was supposed to fold back the clothes the way she found them or at least in a decent manner, she shoves my clothes in the carrying bag, I stop her and tell her to stop shoving my clothes like that and put them back nicely packed, she makes fun of me and belittle me, and tells me to move she wants to work, I tell her I'm going to move once I'm done with packing the clothes back, the lady then pushes me to the side (mind you, I was carrying my daughter at my back), I go back to Tendani so he can punch the bag and I pay. As if all that wasn't enough, I get home and one of the jackets I purchased has a security lock or whatever it's called (the black round tag that beeps at the door)
If there was zero stars I would opt for those, such disgusting behavior.”
“Ackermans paarl cbd end of the month only 3 cashiers with instore heaters on standing 45 min in a q manager no where to be seen 10 years back such bad service would have been delt with .”
“The worst customer service ever,I regret buying from this store...bought phone last year April 3 days later the phone is not working, took it back to the store they told me stories refusing to refund me. Wrote a complain not once a countless times by email, till today no solution a year later all I receive from them is that they still investigating the matter.mind you due I don't even have the phone with me I only have my till slip. The service of Ackermans is disgusting...planning to call ex Ripo I'm gonna expose them”
“I bought school uniform for my kid Dec by February the beginning the skirt was opening where the pieces made the skirt mended I saw it 3times yet its February and the Jersey too its opening where the pieces mended, I'm so disappointed yet it wasn't chip,I reported and they made me wait for 72hrs of which has been long over, Ackermans failed me !your material is good but your labor is very bad!!”
“Ackermans connect Nkomo Tina&Amo give an excellent service, the patience they have weldone, they smile thank you so much, i promise i will not buy to any store neither Ackerman Connect Nkomo”
“I went to midlands mall ackermans to do exchange than the guy his name called Innocent gave me the bad customer services in such a way that he also suggest that I must do a refund instead of assisting me🤦♂️🤦♂️I don’t wanna lie I used to do shopping for my kids there but his attitude made me hate doing shopping at ackermans,his was rude to me”
“Ackermans service is totally disgusting. I've bought a school pants on 30 December. I took it to a seamstress to shorten it. She wanted to know who work on the hem. I told her the pants is brand new. Refer to photo. The seam was skew and the stitching was horrible. I paid her to correct it. On 14 January. 1st day of school I noticed that the seam on the leg was open. I had no choice but to hand stitch it. After numerous phone calls and emails they offered me a gift card to the value of the pants. Refusing to refund me for the pants or the cost of the seamstress and traveling. Sending me an email that the case is closed successfully. I went back to the store to exchange it but they were out of stock,. The manager had the odesity to tell me that I was the only one to complain. The refered me to the
Kuilsriver branch. Again traveling cost. Yesterday I went to the kuilsriver branch., they went to the back to fetch the pants, letting me wait for nearly 20 minutes. I inspected the pants. The stitching was coming loose. See pictures. I would not advise Anyone to buy at this store.
Unfortunately I lost the slip. Unfortunately pictures did not want to upload”
“Totally disgusted with the service of Ackerman's cellular in phoenix plaza not helpful arrogant and also manager told me she don't know her name and refused to give me her name don't recommend this store at all 2 days old fone still not working”
“I bought 6 baby vests at Ackermans a week before my baby (2 months old) was born. They're labelled 0-3 months, but the quality is really disappointing! They look like they're meant for 6-12 month old babies - they've lost their shape and are stretching out at the neck. I've only hand washed them with tap water and sunlight bar soap, but you'd think they've been used for over a year! 😔”
“My wife went to Ackermans Blue Route mall on the 23th December to collect the clothes what she pre pick.I'm the account holder so when the my wife phoned me for the opt nr I told her that I didn't received it, the cashier tired again and as before I didn't get it.The cashier phoned customer care.My wife informed the cashier that she is not the account holder,on the system showed Mr and not Miss,still the agent ask the security questions which my wife obviously failed.My card was blocked without contacting me.I phoned customer service and the agent were not helpful very rude and not listening to me I told her that I'm the account holder and the questions should've been ask to me because I do the payments,I ask if I can speak to her supervisor or manager but she refused and than she put me through to the fraud department I hold on for about 10 minutes before I cut the call.I phoned back than a more pleasant and well mannerd agent help me through the situation and explained the way forward because I pay my accounts always over so that there's always a credit.I must now sent a 3 mouth bank statement and a copy of my ID to get my credit back.Ackermans some of your agents don't have a clue what they are doing and there interaction with clients are poor they could've look on the system and noticed that the account holder is a Mr not a Miss.
Your calls are recorded for prove”
