“Ackermans connect Nkomo Tina&Amo give an excellent service, the patience they have weldone, they smile thank you so much, i promise i will not buy to any store neither Ackerman Connect Nkomo”
“I went to midlands mall ackermans to do exchange than the guy his name called Innocent gave me the bad customer services in such a way that he also suggest that I must do a refund instead of assisting me🤦♂️🤦♂️I don’t wanna lie I used to do shopping for my kids there but his attitude made me hate doing shopping at ackermans,his was rude to me”
“Ackermans service is totally disgusting. I've bought a school pants on 30 December. I took it to a seamstress to shorten it. She wanted to know who work on the hem. I told her the pants is brand new. Refer to photo. The seam was skew and the stitching was horrible. I paid her to correct it. On 14 January. 1st day of school I noticed that the seam on the leg was open. I had no choice but to hand stitch it. After numerous phone calls and emails they offered me a gift card to the value of the pants. Refusing to refund me for the pants or the cost of the seamstress and traveling. Sending me an email that the case is closed successfully. I went back to the store to exchange it but they were out of stock,. The manager had the odesity to tell me that I was the only one to complain. The refered me to the
Kuilsriver branch. Again traveling cost. Yesterday I went to the kuilsriver branch., they went to the back to fetch the pants, letting me wait for nearly 20 minutes. I inspected the pants. The stitching was coming loose. See pictures. I would not advise Anyone to buy at this store.
Unfortunately I lost the slip. Unfortunately pictures did not want to upload”
“Totally disgusted with the service of Ackerman's cellular in phoenix plaza not helpful arrogant and also manager told me she don't know her name and refused to give me her name don't recommend this store at all 2 days old fone still not working”
“I bought 6 baby vests at Ackermans a week before my baby (2 months old) was born. They're labelled 0-3 months, but the quality is really disappointing! They look like they're meant for 6-12 month old babies - they've lost their shape and are stretching out at the neck. I've only hand washed them with tap water and sunlight bar soap, but you'd think they've been used for over a year! 😔”
“My wife went to Ackermans Blue Route mall on the 23th December to collect the clothes what she pre pick.I'm the account holder so when the my wife phoned me for the opt nr I told her that I didn't received it, the cashier tired again and as before I didn't get it.The cashier phoned customer care.My wife informed the cashier that she is not the account holder,on the system showed Mr and not Miss,still the agent ask the security questions which my wife obviously failed.My card was blocked without contacting me.I phoned customer service and the agent were not helpful very rude and not listening to me I told her that I'm the account holder and the questions should've been ask to me because I do the payments,I ask if I can speak to her supervisor or manager but she refused and than she put me through to the fraud department I hold on for about 10 minutes before I cut the call.I phoned back than a more pleasant and well mannerd agent help me through the situation and explained the way forward because I pay my accounts always over so that there's always a credit.I must now sent a 3 mouth bank statement and a copy of my ID to get my credit back.Ackermans some of your agents don't have a clue what they are doing and there interaction with clients are poor they could've look on the system and noticed that the account holder is a Mr not a Miss.
Your calls are recorded for prove”
“False website information
I was robbed and lost my original lay-by slip. When I went to the store to alert them about this incident I was told i cannot receive the money I had deposited for the lay-buy although I had my id with me. On the Ackermans website it clearly states that in the case of a lay-buy I am fully eligible for a refund without original slip provided I have a valid id as the original purchaser. I am highly disappointed and will no longer make any purchases at Ackermans”
“I settled my Ackermans account on 25 Sept 2025, yet they refuse to close it & demand my bank statement. 🚫 In terms of Section 71 NCA, once paid up, a credit provider must issue closure in 7 days. NCR & Credit Ombud will be notified. #ConsumerRights”
“Ackermans refuses to close my account and treated me unfairly
Complaint:
I am extremely disappointed with the way Ackermans has handled my account closure request.
On 25 September 2025, my account issue was settled, and I requested that Ackermans close my account. Instead of assisting, the store blocked my account and demanded access to my personal bank statement, which I believe is unreasonable. Despite my repeated requests, the account has still not been closed.
To make matters worse, when I contacted customer support, an agent named Leticia was very rude and unprofessional towards me. This level of service is unacceptable.
I feel my rights as a consumer are being violated and I am being treated unfairly. I want Ackermans to:
1. Close my account immediately without unnecessary demands for documents.
2. Provide a formal apology for the rude treatment I received from their agent.
If this matter is not resolved, I will escalate it further to the relevant ombudsman.
Desired Outcome: Account closure confirmation and an apology for poor treatment.”
“I M VERY DISAPPOINTED WITH ACKERMANS. I placed an order ON THE 4TH OF September, but I still HAVEN'T RECEIVED MY order. There is NO UPDATE. YOH THEY DID ME DIRTY BANDLA .”
“If I could give zero stars, I would! Their customer care are terrible. I'm struggling for a month now with an online order that I didn't receive. Each time they say they will escalate the problem and come back to me, but nothing happens. I will never buy from Ackermans again.”
“I don't understand the trash we have to.ho through, everything is basically instore only on the website and no sizes....no jackets to buy,no shoes !!! Why have a website then with 0 clothes to choose from for babies”
“These people are lying. The stand outside PEP Springsgate and offer a card. You think it is a pep points card but it is a account card for ackermans that I don't want. This is false advertising and lies. They then laugh at me when I don't want to give my ID again. That was so degrading”
“Hi I'm Mrs Chettiar. I went to ackermans at the ridge shallcross. I received the best service from Siya n his team they were so helpful. What an amazing team 👏.
# happy shopper”
“I am very disappointed
I have an account with ackermans
And my account was used by someone I dnt know at Randburg Pep stores for R9500
The funny part is the card was with me the whole time
I hve never went to Randburg and made a purchase worse of all at Pep stores
So guys we have to be careful I don't know how
As for me I hve come to the conclusion of closing the account after the investigation cause clearly we r not safe especially if u hve an A-plus account people can use your account anyhow ivin if you're card is with u
Angry 😠 😡 👿 😤 🤬 and disappointed 😞 😑 😒”
“If you think of ordering online from Ackermans. Don’t do it to save yourself from stress and poor service delivery. 10 days later I am still waiting for my order, sad part is , I called their customer service support and my phone was dropped, they never returned to me with my concern”
“Ackermans is useless with protecting its customers!!! We've found out a few days ago only that our Ackermans card was defrauded a whole R5000!! And that was already in March we have not been notified once!! Other retail stores has options in place whenever there is something fishy going on with your card they notify you immediately!
Now they must run an investigation first then we will hear the outcome... But I refuse to pay for things we did not buy or use.
I will definitely think twice in the future to get anything from Ackermans again”
“Do not buy from Ackermans Online. Did not deliver my online order. Order placed and paid on the 29th of April 2025 and requested for a refund on the 21st of May 2025.
Hoping to get my money back.”
“Yesterday I went to buy a set of three track pants for my 2 year old, I thought the waist had a rubber bank for stretching but only to find out that was not the case. The pants left a huge gab on my child's waist.
I am so disappointed because everything that I buy from them has quality issues, its either its the type of poor material used and the way their clothes discolour and change shape as you wash them.
I strongly recommend that people should look into buying from other stores if they want best value for your money”
