“I bought a cellphone at a store in Kimberley, non the less to say, the phone was a faulty device, the assistant at the store told me that he cannot help me because the manager is not in the store. It was my third day I went up and down back to the store to get assistance. Guess what,the same excuse. Is there nobody other than the manager who can assist regarding this. According to the terms, the return policy is 7 days. Now I went into the store within the period of 7 days without assistance. Please can you assist me. I am so 😡 angry and disgusted at the same time about this poor service and the non care attitude I got from this manager Mr Peterson at the Ackermans store in Chapel Street Kimberley”
“Haven't received an OTP till now my orders have arrived two later and can get the clothes for my twins for Christmas they are held up at ackermans until i get dat otp i knw nothing about im.not sure when will they send it...ive been using my last money to call for help.at their center but i got no help wish i didn't order at ackermans....Mr price no1 no more ackermans for me.....im heart broken my twins won't be wearing their new clothes on Christmas 😭😭😭”
“Online shopping is a scam I bought good September 2023 on the 11 November 2023 suppose to collect my order only to find a gift necklace. I haven't received my goods yoh.”
“I wish I saw these reviews before making an order. I made an order last week Sunday but even today I haven't received any update and when tracking it's still stuck on same stage.
Very poor service, I wouldn't recommend.”
“Ackermans greenstone the most friendly and customer friendly staff. They also very trustworthy. I left my phone and it was recovered by Philasande he gave it to his manager. I am so happy with your service guys...keep it up”
“I went to Ackermans at Cloverdene and Putfontein Rroad. There is a lady named Valentine I found her there and I needed her advise about a phone since I wanted to upgrade to the new one. I politely asked her and she gave me a bad attitude she was rolling her eyes for me and she was laughing at my old phone she mentioned that i looks so cheap. I told her that my old phone is a standby and she decided to go out without assisting me and then i drove to Vodacom at Lakeside mall because Valentine failed to assist me as a customer.She is downgrading your shop and shes also rude very rude and her service was rubbish how could you laugh at the customers phone . I am not Satisfied .”
“They resold my paid up lay buy because I was unable to collect since I was outta province. Nobody called me to ask my whereabouts, today I went there to collect to my surprise 😮 my clothes were sold. It happened at lakeside mall ackermans women. In benoni. I ask for my money the manager offered a gift card I don't want it as I wont ever shop at ackermans. I want my money or my goods”
“I was just in your store. In paarl mall time 13H15 when i ask 1 of your assistance for help at the back of the store. She came leaving the door and her department unattended. She helped me and then i walk to the front of the store to the girls department and i hear a man scolling her out infront of the customers. He was cross because se left the door unattended so was she supposed to tell me i can't help you, i must be infront. He was like in f off at her telling her that this is not on for him. After he left i adk her sorry is this a customer she said no marm he is from head office. This happened at ackermans paarl mall. So sit let me tell you. From being your loyal customer your behavior was unexceptable. Why did you not turn around and go to the manager or supervisor who you never see on the floor and ask them kisten guys what can we do in a situation like this. They the manageres and supervisor you never see them only walking around in the mall during wirkking hours or outside to smoke. I felt bad for her because she was teary after he left. Please ask them the manageres and supervisor to do their work and stop sitting behind closed doors. Even if a person as a cluent stand at the till and the casher calls for autariz then they come in their own time. Give them a coarse of customer service representative and the others will follow. So from my side. Customers think twice to go to ackermans paarl mall. I dont want to give you a star the 1 star is for all the floor people excpecially the lady with the classes at the door and the one in ladies department.”
“I would like to thank Lwando from customer service for a outstanding customer service, he went all out for me when I needed assistance on a product that was hard to find he had all manager searching I felt like a queen, thank you Lwando 🙏”
“Ackermans gateway cashier called Nomusa with short hair was very rude. After being told money was torn she talked back with a very nasty attitude. She needs to learn customer service”
“I should have read the reviews before shopping online. I regret it.
DO NOT DO THE SAME MISTAKE
Ackermans is the most useless shop when it comes to online shopping.”
“The customer service at ackermans connect in bridge city Kwamashu is the worst. They treat their customers as if they're giving out freebies. The staff is disgustingly incompetent, they don't even wear their name tags because they're standing there lying to customers and refusing to do their jobs!!”
“Worst Online Shopping At Ackermans
Second week now since i ordered and paid online and since then i haven't heard a thing from Ackermans, it feels like i bought the goods from China, nightmare online shopping ever!”
“It doesn't even deserve a star for sure ...been waiting for an order for over 13days 2 orders when you call he call centre agent say they have no business wth Ur order the courier company has Ur parcel thy have no clue how or when I'll get it .. when it gets to the store they don't even send an SMS...last damn time I'm buying here”
“2weeks now i haven't recieved my order...when tracking it keeps showing the same thing over and over...i will never buy online ever..This PKL it's a no for me...🚮🚮🚮🚮🚮🚮🤬”
“I am not happy with the guy in Fourways Mall, Colleen. I bought a phone on Saturday. It was specifically for my daughter and when I get home, she rejected it. I then took back to the shop, and explained to him everything. The phone is unused and the starter pack still unopened. He then tells me that the phone is non-returnable. I find it mind-blowing because there is nowhere in your terms and conditions where it states that. I want this resolved, I can't keep what am not going to use, and it's in its original packaging and forn never been used and less that 48hrs. How is that so. I need this resolved.
Ackerman's service is pathetic. And guess what. They do not take pride in solving issues. So many issues and they turn a blind eye”
“I am not happy with ackermans at all. Sunday I bought a size 6 - 12 months Jean it was too big for my son. Today I received my order from ackermans and the tracksuit pants same size as the Jean are small I don't get it same size different cuts why? Another thing I ordered a cream white jersey and got a blue one instead and what's annoying is that the blue one is not even the same as the one I ordered, if the cream one was out of stock why didn't they say instead of giving me something I dont want.”
