“Worst Online Shopping At Ackermans
Second week now since i ordered and paid online and since then i haven't heard a thing from Ackermans, it feels like i bought the goods from China, nightmare online shopping ever!”
“Most pathetic online experience ever! They should learn a thing or 3 from Mr Price. It's taking weeks to deliver an item from one store to another. I regret ever having paid. DO NOT order anything online. You will regret. Their support is a joke! No call backs. No response to emails. Don't buy from a store who wants your money but provides pathetic service. I will put my experience on every social media platform!”
“No progress messages....I will never ever buy online again....Poor service Arckermans. I had to go to the shop to find out what's happening with my order...when I got there, they received my order but didn't let me know and I had to wait another 2 hours to get my parcels because the manager was in a meeting!!!!”
“I should have read the reviews before shopping online. I regret it.
DO NOT DO THE SAME MISTAKE
Ackermans is the most useless shop when it comes to online shopping.”
“I so wish I had read these reviews before placing my order, I have been waiting for an order that I placed on Sunday....no updates nothing, I see I might be waiting in vain”
“Unfortunately i see you have to choose a star to comment and in my honest opinion this does not deserve a star. Its almost 2 weeks and i am still waiting on my online order. By the reviews it looks like you not getting this online ordering right please discontinue because it's cleary not working for you or we as customers you are just giving yourself a bad name. Or try to make use of local courier services like all the others are doing. I just need my parcel that has been out on delivery from the 7th to be delivered atleast before Christmas. This is really bad customer service.”
“Haven't received an OTP till now my orders have arrived two later and can get the clothes for my twins for Christmas they are held up at ackermans until i get dat otp i knw nothing about im.not sure when will they send it...ive been using my last money to call for help.at their center but i got no help wish i didn't order at ackermans....Mr price no1 no more ackermans for me.....im heart broken my twins won't be wearing their new clothes on Christmas 😭😭😭”
“I wish I saw these reviews before making an order. I made an order last week Sunday but even today I haven't received any update and when tracking it's still stuck on same stage.
Very poor service, I wouldn't recommend.”
“They resold my paid up lay buy because I was unable to collect since I was outta province. Nobody called me to ask my whereabouts, today I went there to collect to my surprise 😮 my clothes were sold. It happened at lakeside mall ackermans women. In benoni. I ask for my money the manager offered a gift card I don't want it as I wont ever shop at ackermans. I want my money or my goods”
“It doesn't even deserve a star for sure ...been waiting for an order for over 13days 2 orders when you call he call centre agent say they have no business wth Ur order the courier company has Ur parcel thy have no clue how or when I'll get it .. when it gets to the store they don't even send an SMS...last damn time I'm buying here”
“2weeks now i haven't recieved my order...when tracking it keeps showing the same thing over and over...i will never buy online ever..This PKL it's a no for me...🚮🚮🚮🚮🚮🚮🤬”
“Thee most rude call center people I am.Xhosa but the Xhosa ladies are so rude have no manner of approach , every month I am told my account is in arrears but I pay even more than my installment I am annoyed by these rude people on my phone every single day it's like they were trained to be the same it's actually disgusting.”
“Terrible in-store service @ Cavendish square the item I found on the sales was on a marked down price and when I got the till they told me that it was R349 yet it had a mark down red sticker which I then said it's marked down as all the other items was too ... FYI Ackerman's check your stock pricing correctly 😡”
“The most rude call centre/consultants. The tone, approach especially the Xhosa speaking ladies. They are all the same as if they are trained in rudeness, they take the cup. Never ever in my life will I but from Ackermans on credit.
They are not consistant with the monthly statements. I can't even remember when last I received a statement from them...I'm done”
“I bought a Connex laptop from their Palm Springs store late in 2021, it had technical glitches. I took in for repairs in February this year at President Hyper in Vanderbiljpark since it was still under warranty. I learned it was not booked in, they never called us, their number on the slip does not work.
Went to the store, was told it was kept in their store room for over 6 weeks, the store manager had it booked but was rejected as it now had a cracked screen!!!!!!! Inherited from their store!”
“Ackerman's is the worst with online shopping 🚮 Ordered on the 2nd of April,never received an update on my parcel today on the 11th when I sent someone to collect the parcel they requested a QR CODE and an OTP which they have never sent..I totally regret shopping online”
