“Today 14/05/2026 I went to Ackermans at Birch Acres mall and I was body shamed by two male employees there, I could not get their names cause my eyesight is bad so I couldn't read their name tags. I felt really uncomfortable taking in the fact that these employees that should be doing their word (packing) are looking at me in a weird way when I just came to shop. Furthermore I will not be shopping at Ackermans Birch Acres anymore because of those two male individuals.”
“Ackermans has very rude bad staff, I went to idutywa Ackermans and the two guys who were supposed to help me with a call just ignored the lady from the till who asked them”
“Went to Ackermans in Park Central Shopping center beside mtn rank, when I got there as I was entering I loudly greeted the security lady, she pulled a face (what they do when they do not want to assist or hear what you want to say) okay I then pulled a face and walked away hoping to find someone else who is on floor (not by the till) who actually works for Ackermans because I wanted to ask if they allow pay just now, there was no one on floor, I then proceeded to the tills and Tendani was the guy I could get to, I greet him and ask if they allow pay just now, he says yes. I go on with my shopping, get on queue and then get assisted by Tendani, he process my clothes then he was done, I needed to know the total, I asked him if the R799.70 on the screen was the total he said yes and even confirmed it, I put in my total and when he was done the total changed to R763. 00 something... He doesn't mention it, when I see it... I stop him and ask what's going to happen now, he says with a "it is what it is" attitude "I don't know" I then say I can't just get ********** like that you have to give me something for that money, he tells me to pick something for that amount which was R35. .. I obviously wouldn't find something for exactly that amount that I need... Fast forward when we were done I proceeded to the door, when I got there the security checks the slip and notice Tendani didn't include the carrying bag, she tells me to go and tell him to punch it and pay for it, as I turned around she calls me back and says she's actually going to check item by item just to make sure (meaning she doesn't do her job properly mostly), she proceeded to do that, when she was supposed to fold back the clothes the way she found them or at least in a decent manner, she shoves my clothes in the carrying bag, I stop her and tell her to stop shoving my clothes like that and put them back nicely packed, she makes fun of me and belittle me, and tells me to move she wants to work, I tell her I'm going to move once I'm done with packing the clothes back, the lady then pushes me to the side (mind you, I was carrying my daughter at my back), I go back to Tendani so he can punch the bag and I pay. As if all that wasn't enough, I get home and one of the jackets I purchased has a security lock or whatever it's called (the black round tag that beeps at the door)
If there was zero stars I would opt for those, such disgusting behavior.”
“Ackermans paarl cbd end of the month only 3 cashiers with instore heaters on standing 45 min in a q manager no where to be seen 10 years back such bad service would have been delt with .”
“The worst customer service ever,I regret buying from this store...bought phone last year April 3 days later the phone is not working, took it back to the store they told me stories refusing to refund me. Wrote a complain not once a countless times by email, till today no solution a year later all I receive from them is that they still investigating the matter.mind you due I don't even have the phone with me I only have my till slip. The service of Ackermans is disgusting...planning to call ex Ripo I'm gonna expose them”
“I bought school uniform for my kid Dec by February the beginning the skirt was opening where the pieces made the skirt mended I saw it 3times yet its February and the Jersey too its opening where the pieces mended, I'm so disappointed yet it wasn't chip,I reported and they made me wait for 72hrs of which has been long over, Ackermans failed me !your material is good but your labor is very bad!!”
“I went to midlands mall ackermans to do exchange than the guy his name called Innocent gave me the bad customer services in such a way that he also suggest that I must do a refund instead of assisting me🤦♂️🤦♂️I don’t wanna lie I used to do shopping for my kids there but his attitude made me hate doing shopping at ackermans,his was rude to me”
“I bought 6 baby vests at Ackermans a week before my baby (2 months old) was born. They're labelled 0-3 months, but the quality is really disappointing! They look like they're meant for 6-12 month old babies - they've lost their shape and are stretching out at the neck. I've only hand washed them with tap water and sunlight bar soap, but you'd think they've been used for over a year! 😔”
“My wife went to Ackermans Blue Route mall on the 23th December to collect the clothes what she pre pick.I'm the account holder so when the my wife phoned me for the opt nr I told her that I didn't received it, the cashier tired again and as before I didn't get it.The cashier phoned customer care.My wife informed the cashier that she is not the account holder,on the system showed Mr and not Miss,still the agent ask the security questions which my wife obviously failed.My card was blocked without contacting me.I phoned customer service and the agent were not helpful very rude and not listening to me I told her that I'm the account holder and the questions should've been ask to me because I do the payments,I ask if I can speak to her supervisor or manager but she refused and than she put me through to the fraud department I hold on for about 10 minutes before I cut the call.I phoned back than a more pleasant and well mannerd agent help me through the situation and explained the way forward because I pay my accounts always over so that there's always a credit.I must now sent a 3 mouth bank statement and a copy of my ID to get my credit back.Ackermans some of your agents don't have a clue what they are doing and there interaction with clients are poor they could've look on the system and noticed that the account holder is a Mr not a Miss.
Your calls are recorded for prove”
“False website information
I was robbed and lost my original lay-by slip. When I went to the store to alert them about this incident I was told i cannot receive the money I had deposited for the lay-buy although I had my id with me. On the Ackermans website it clearly states that in the case of a lay-buy I am fully eligible for a refund without original slip provided I have a valid id as the original purchaser. I am highly disappointed and will no longer make any purchases at Ackermans”
“I settled my Ackermans account on 25 Sept 2025, yet they refuse to close it & demand my bank statement. 🚫 In terms of Section 71 NCA, once paid up, a credit provider must issue closure in 7 days. NCR & Credit Ombud will be notified. #ConsumerRights”
“Ackermans refuses to close my account and treated me unfairly
Complaint:
I am extremely disappointed with the way Ackermans has handled my account closure request.
On 25 September 2025, my account issue was settled, and I requested that Ackermans close my account. Instead of assisting, the store blocked my account and demanded access to my personal bank statement, which I believe is unreasonable. Despite my repeated requests, the account has still not been closed.
To make matters worse, when I contacted customer support, an agent named Leticia was very rude and unprofessional towards me. This level of service is unacceptable.
I feel my rights as a consumer are being violated and I am being treated unfairly. I want Ackermans to:
1. Close my account immediately without unnecessary demands for documents.
2. Provide a formal apology for the rude treatment I received from their agent.
If this matter is not resolved, I will escalate it further to the relevant ombudsman.
Desired Outcome: Account closure confirmation and an apology for poor treatment.”
“I M VERY DISAPPOINTED WITH ACKERMANS. I placed an order ON THE 4TH OF September, but I still HAVEN'T RECEIVED MY order. There is NO UPDATE. YOH THEY DID ME DIRTY BANDLA .”
“If I could give zero stars, I would! Their customer care are terrible. I'm struggling for a month now with an online order that I didn't receive. Each time they say they will escalate the problem and come back to me, but nothing happens. I will never buy from Ackermans again.”
“I don't understand the trash we have to.ho through, everything is basically instore only on the website and no sizes....no jackets to buy,no shoes !!! Why have a website then with 0 clothes to choose from for babies”
“These people are lying. The stand outside PEP Springsgate and offer a card. You think it is a pep points card but it is a account card for ackermans that I don't want. This is false advertising and lies. They then laugh at me when I don't want to give my ID again. That was so degrading”
“If you think of ordering online from Ackermans. Don’t do it to save yourself from stress and poor service delivery. 10 days later I am still waiting for my order, sad part is , I called their customer service support and my phone was dropped, they never returned to me with my concern”
“Ackermans is useless with protecting its customers!!! We've found out a few days ago only that our Ackermans card was defrauded a whole R5000!! And that was already in March we have not been notified once!! Other retail stores has options in place whenever there is something fishy going on with your card they notify you immediately!
Now they must run an investigation first then we will hear the outcome... But I refuse to pay for things we did not buy or use.
I will definitely think twice in the future to get anything from Ackermans again”
