“I went instore today to your Vredenburg branch because it showed on your online shopping they have the dress in my size that I am looking for. As USUAL when I came there NONE. I asked the lady to help me to find my size at another store. Refused and told me she cannot do it. BAD CUSTOMER SERVICE!!! Shame on you.”
“When i bought my makeup online, i went to click and collect, just to find the liquid foundation BROKEN, the press powder BROKEN.. whoever packaged it didn't think to bubble wrap because its fragile merchandise, very disappointing that the picker and packer couldn't think”
“I placed an online order on the 6th of April. When I track my order, it’s showing “no tracking info”. I sent an email on Thursday enquiring about the issue, until today I haven’t received any response”
“Ackerman's is the worst with online shopping 🚮 Ordered on the 2nd of April,never received an update on my parcel today on the 11th when I sent someone to collect the parcel they requested a QR CODE and an OTP which they have never sent..I totally regret shopping online”
“The shop assistant have attitude asking a male by the name of Vuyiswa just point to the stick than helping.
The teller makes you to wait be ready,good luck
Disappointed”
“I made an online purchase at Ackermans on the 30th of March 2024, today it's the 9th of April 2024 and i haven't received my order yet and am not happy about that, i will never purchase from you ever again”
“I regret buying online from Ackermans, bought a phone and no confirmation whatsoever via email or phone it has been two days already and the status is still saying 'processing'. Gosh I am a frequent online purchaser and I dare tell you Ackermans is by far the worst.”
“I wish I have read the reviews before placing my order online I love online shopping and my stuff always come on time but ackermans I am still waiting for my order they said it will take 3 to 5 days to arrive but it's more than that I will never buy online”
“I think your staff must be trained more about customer service , coz i don't think the staff of Musina ,at MUSINA mall Akermans know about it, including the manager herself {Tebogo} ,i went there in order to do a refund on one of the items i bought there, but i was just shouted at in front of customers, I hav never felt so embarrassed ,I WILL NEVER SET MY FOOT IN THAT SHOP AGAIN.”
“I so wish I had read these reviews before placing my order, I have been waiting for an order that I placed on Sunday....no updates nothing, I see I might be waiting in vain”
“I don't understand why Ackermans does not have an option to change the store collection. It took 7 days for my baby's shoe to come through. I even though I was getting scamed for a moment.😒”
“No progress messages....I will never ever buy online again....Poor service Arckermans. I had to go to the shop to find out what's happening with my order...when I got there, they received my order but didn't let me know and I had to wait another 2 hours to get my parcels because the manager was in a meeting!!!!”
“This is the second and also the LAST time I will buy online or in-store from Ackermans!
It took my online order TEN days, including two weekend days, to arrive at my branch!
The previous order also 8 days before arrival. I thought that must just have been a once-off incident. NO progress messages!
Getting to the store… it literally took FOUR staff members effort to get to the right person who retrieves your package! That with 5 personnel members standing around!
So - NOW, I just opened the package. ALL items sent in sizes!!!!”
“Ackermans is not honesty with the Premio Phones they are selling both with Bradien Logistics. I bought a Premio Tab 8 its broken on the screen now i can't get anywhere to fix .They tell me to purchase another phone and throw that away .Be honesty with customers before they buy your products please .We are struggling for the money .Heartbroken”
“Unfortunately i see you have to choose a star to comment and in my honest opinion this does not deserve a star. Its almost 2 weeks and i am still waiting on my online order. By the reviews it looks like you not getting this online ordering right please discontinue because it's cleary not working for you or we as customers you are just giving yourself a bad name. Or try to make use of local courier services like all the others are doing. I just need my parcel that has been out on delivery from the 7th to be delivered atleast before Christmas. This is really bad customer service.”
“I bought a cellphone at a store in Kimberley, non the less to say, the phone was a faulty device, the assistant at the store told me that he cannot help me because the manager is not in the store. It was my third day I went up and down back to the store to get assistance. Guess what,the same excuse. Is there nobody other than the manager who can assist regarding this. According to the terms, the return policy is 7 days. Now I went into the store within the period of 7 days without assistance. Please can you assist me. I am so 😡 angry and disgusted at the same time about this poor service and the non care attitude I got from this manager Mr Peterson at the Ackermans store in Chapel Street Kimberley”
