“I placed my order on the 21st of July till today I am waiting for delivery. Their order tracking system and courier company are terrible. I have been trying to call and email both shipping company and Ackermans bit no assistance. Their service is pathetic and I do not recommend. Never again!”
“I'm in Wonderpark store for refund I waited an hour for my cash refund.no one assisted me.they take me back and forth saying this and that.i always shop there for my kids but I'm definitely disappointed ☹️ with their service today.”
“Am so disappointed 😞 the phone I bought at ackermans in 2023 August 30, the phone just stopped reading my sim cards and all the sim cards I tried to put in it, I went to the store to complain in Kempton square kemptonpark, the manager Johannes his name, could not even let me explain my issue he kept on interrupting me while trying to explain, he said I should bring the slip so I honestly told him that I lost a slip and if there's anything I could bring even if is avidavid from the police station.
That manager was not helpful and was so rude to me. And am now stuck with a phone that is disabled 😑.”
“I have made a payment arrangement due to unforeseen circumstances. The lady whom I spoke to , to try explain the situation was extremely rude she dropped the phone in my ear.
This is terrible!!
Atleast I tried to make the payment arrangement to pay as soon as possible!
I will never buy from them again and when my account is paid off I will not set foot in a Ackermans store.”
“I went instore today to your Vredenburg branch because it showed on your online shopping they have the dress in my size that I am looking for. As USUAL when I came there NONE. I asked the lady to help me to find my size at another store. Refused and told me she cannot do it. BAD CUSTOMER SERVICE!!! Shame on you.”
“When i bought my makeup online, i went to click and collect, just to find the liquid foundation BROKEN, the press powder BROKEN.. whoever packaged it didn't think to bubble wrap because its fragile merchandise, very disappointing that the picker and packer couldn't think”
“I placed an online order on the 6th of April. When I track my order, it’s showing “no tracking info”. I sent an email on Thursday enquiring about the issue, until today I haven’t received any response”
“Ackerman's is the worst with online shopping 🚮 Ordered on the 2nd of April,never received an update on my parcel today on the 11th when I sent someone to collect the parcel they requested a QR CODE and an OTP which they have never sent..I totally regret shopping online”
“The shop assistant have attitude asking a male by the name of Vuyiswa just point to the stick than helping.
The teller makes you to wait be ready,good luck
Disappointed”
“I made an online purchase at Ackermans on the 30th of March 2024, today it's the 9th of April 2024 and i haven't received my order yet and am not happy about that, i will never purchase from you ever again”
“I regret buying online from Ackermans, bought a phone and no confirmation whatsoever via email or phone it has been two days already and the status is still saying 'processing'. Gosh I am a frequent online purchaser and I dare tell you Ackermans is by far the worst.”
“I wish I have read the reviews before placing my order online I love online shopping and my stuff always come on time but ackermans I am still waiting for my order they said it will take 3 to 5 days to arrive but it's more than that I will never buy online”
“I think your staff must be trained more about customer service , coz i don't think the staff of Musina ,at MUSINA mall Akermans know about it, including the manager herself {Tebogo} ,i went there in order to do a refund on one of the items i bought there, but i was just shouted at in front of customers, I hav never felt so embarrassed ,I WILL NEVER SET MY FOOT IN THAT SHOP AGAIN.”
“I so wish I had read these reviews before placing my order, I have been waiting for an order that I placed on Sunday....no updates nothing, I see I might be waiting in vain”
“I don't understand why Ackermans does not have an option to change the store collection. It took 7 days for my baby's shoe to come through. I even though I was getting scamed for a moment.😒”
“No progress messages....I will never ever buy online again....Poor service Arckermans. I had to go to the shop to find out what's happening with my order...when I got there, they received my order but didn't let me know and I had to wait another 2 hours to get my parcels because the manager was in a meeting!!!!”
