“We walked into Ackermans at Somerset Mall to buy some clothes for my elderly mom. Well, although we are both male and very much in touch with our feminine side, we were a very soon out of our depth in the women's section of Ackermans as mommy dearest was at home and doesn't like shopping.
We were soon approached by Monique who must've noticed how lost we seemed and we were blown away by how helpful, patient and professional she was. She even went to the back and without being asked, to look for new stock and find the right size. We are extremely critical of average customer service, but have to give credit where it is due.
Monique is an absolute gem and critical to the survival of any business. Thank you and we will most certainly be back.”
“I want to thank the staff at Ackermans N1 City Goodwood for their amazing work ethic and honesty. With a busy festive season and managing kids things you can lose or miss place your phone. The cashier Chloé spotted my phone took it straight to Verona the manager and they tried tracking me down. I was in flat panic but when I ran back to the store they calmed me down and said we have your phone mame it's on charge. Verona said they always put the phones on charge for people to track it.
A very special thank you to these ladies,
God bless”
“Ackermans greenstone the most friendly and customer friendly staff. They also very trustworthy. I left my phone and it was recovered by Philasande he gave it to his manager. I am so happy with your service guys...keep it up”
“I would like to thank Lwando from customer service for a outstanding customer service, he went all out for me when I needed assistance on a product that was hard to find he had all manager searching I felt like a queen, thank you Lwando 🙏”
“Today 25 July 2022 i visited Ackermans 1039 Mafikeng Shop 10A,11,14 North West Mall and i must Mrs Thuli Nazo gave an exceptional Customer Service. Thank you for the best service in town Ackermans🙏🏼”
“I purchased a pair of ladies takkies online and the service I received was awesome!!! In less than a week I was messaged that I could collect them-no hassles, problem free shopping and informed regularly as to the status of my order-highly recommend Ackermans online shopping. Thank you.”
“I was at a ackermans Goodwood mall on Sunday,and at the time i was about to use Bolt, my fone died, But thanks to Jayden and Megan the supervisor for letting me use there app, they were very helpful❤️”
“I have an account with them and I love the service I get from them.I pay my DSTV there and no waiting in long ques to get assistance.I love their clothing rage for my daughters .Ackermans never disappoints”
“I orded online and payed R 514.00.ackermans sended an email that they receiced payment.same day they cancelled that order.i then called customer care line they sended another email saying i must send proof of payment,i did send it but now they say they cant help me.i will never ever buy online at ackermans again they rob us day light with our money.”
“I placed an online order on the 6th of April. When I track my order, it’s showing “no tracking info”. I sent an email on Thursday enquiring about the issue, until today I haven’t received any response”
“Ackerman's is the worst with online shopping 🚮 Ordered on the 2nd of April,never received an update on my parcel today on the 11th when I sent someone to collect the parcel they requested a QR CODE and an OTP which they have never sent..I totally regret shopping online”
“The shop assistant have attitude asking a male by the name of Vuyiswa just point to the stick than helping.
The teller makes you to wait be ready,good luck
Disappointed”
“I made an online purchase at Ackermans on the 30th of March 2024, today it's the 9th of April 2024 and i haven't received my order yet and am not happy about that, i will never purchase from you ever again”
“I regret buying online from Ackermans, bought a phone and no confirmation whatsoever via email or phone it has been two days already and the status is still saying 'processing'. Gosh I am a frequent online purchaser and I dare tell you Ackermans is by far the worst.”
“I wish I have read the reviews before placing my order online I love online shopping and my stuff always come on time but ackermans I am still waiting for my order they said it will take 3 to 5 days to arrive but it's more than that I will never buy online”
“I think your staff must be trained more about customer service , coz i don't think the staff of Musina ,at MUSINA mall Akermans know about it, including the manager herself {Tebogo} ,i went there in order to do a refund on one of the items i bought there, but i was just shouted at in front of customers, I hav never felt so embarrassed ,I WILL NEVER SET MY FOOT IN THAT SHOP AGAIN.”
