“It doesn't even deserve a star for sure ...been waiting for an order for over 13days 2 orders when you call he call centre agent say they have no business wth Ur order the courier company has Ur parcel thy have no clue how or when I'll get it .. when it gets to the store they don't even send an SMS...last damn time I'm buying here”
“2weeks now i haven't recieved my order...when tracking it keeps showing the same thing over and over...i will never buy online ever..This PKL it's a no for me...🚮🚮🚮🚮🚮🚮🤬”
“I am not happy with the guy in Fourways Mall, Colleen. I bought a phone on Saturday. It was specifically for my daughter and when I get home, she rejected it. I then took back to the shop, and explained to him everything. The phone is unused and the starter pack still unopened. He then tells me that the phone is non-returnable. I find it mind-blowing because there is nowhere in your terms and conditions where it states that. I want this resolved, I can't keep what am not going to use, and it's in its original packaging and forn never been used and less that 48hrs. How is that so. I need this resolved.
Ackerman's service is pathetic. And guess what. They do not take pride in solving issues. So many issues and they turn a blind eye”
“I am not happy with ackermans at all. Sunday I bought a size 6 - 12 months Jean it was too big for my son. Today I received my order from ackermans and the tracksuit pants same size as the Jean are small I don't get it same size different cuts why? Another thing I ordered a cream white jersey and got a blue one instead and what's annoying is that the blue one is not even the same as the one I ordered, if the cream one was out of stock why didn't they say instead of giving me something I dont want.”
“I wish I did not have to leave a star at all. I am sick and tired of customer u receive at Ackerman's Claremont.
It is the second time that the store manager Anthea addresses me with disdain. The first time was in December 2022 and then again today. I cancelled my lay-buy the first time in December and was advised I needed my ID book to do so which is fine but in during our encounter she spoke over me and was just focused on me needing to understand her as she is the store manager. Today I went to cancel a lay-buy and the supervisor assisted the cashier. Tamlyn the supervisor walked away with my identification booklet. I was not comfortable with that as my Id Number and passport number is on there and it my personal property. During the time that she walked away with my identification booklet anything could have happened. My details could have been written down and fraudulent activity could have taken place not to mention information could have been taken to duplicate fraudulent activity amongst other. Eventually when Tamlyn returned Anthea came with her. She did not greet me she just said look here if a cancellation without a slip was done for you before it was done as a favour and this is the last time. She was quite abrupt. I tried to get a word in and she just spoke over me. She said all customers know they need there slip and just abruptly made it very clear that they did me a favour before.
So Ackerman's does favours for customers without letting them know it's a favours? I am appalled by this and will discourage all whom I know to not support Ackerman's Claremont. this is the type of service one expects at a R5 store. Not Ackerman's a well established entity . Anthea deserves to stay where customers are not to have encounters with her. She's unprofessional and definitely brings disgrace to tg business I trust she will be dealt with!!!!!!!”
“Most pathetic online experience ever! They should learn a thing or 3 from Mr Price. It's taking weeks to deliver an item from one store to another. I regret ever having paid. DO NOT order anything online. You will regret. Their support is a joke! No call backs. No response to emails. Don't buy from a store who wants your money but provides pathetic service. I will put my experience on every social media platform!”
“Thee most rude call center people I am.Xhosa but the Xhosa ladies are so rude have no manner of approach , every month I am told my account is in arrears but I pay even more than my installment I am annoyed by these rude people on my phone every single day it's like they were trained to be the same it's actually disgusting.”
“Terrible in-store service @ Cavendish square the item I found on the sales was on a marked down price and when I got the till they told me that it was R349 yet it had a mark down red sticker which I then said it's marked down as all the other items was too ... FYI Ackerman's check your stock pricing correctly 😡”
“I have tried multiple times online and in store to resolve my issue with empty promises. I made a wrong payment and would just like to get my money back.
A big company like Ackermans should be able to resolve a simple issue like this in a few working days, but incompetency results in absolute ignorance from Ackermans and staff.
Can this please be resolved as soon as possible, so that I can close my account and buy from retailers who are competent and able to provide fair customer service.”
“The most rude call centre/consultants. The tone, approach especially the Xhosa speaking ladies. They are all the same as if they are trained in rudeness, they take the cup. Never ever in my life will I but from Ackermans on credit.
They are not consistant with the monthly statements. I can't even remember when last I received a statement from them...I'm done”
“I bought a Connex laptop from their Palm Springs store late in 2021, it had technical glitches. I took in for repairs in February this year at President Hyper in Vanderbiljpark since it was still under warranty. I learned it was not booked in, they never called us, their number on the slip does not work.
Went to the store, was told it was kept in their store room for over 6 weeks, the store manager had it booked but was rejected as it now had a cracked screen!!!!!!! Inherited from their store!”
